There was no fridge

Brand new appartment in the city center.

Stayed in September 2024

The coffee and drinks vending machine was out of order, but there was no sign to indicate that this was the case.

It was very clean and well maintained. The beds were very comfortable and the bathroom was a good size and well appointed.

Stayed in September 2024

Room without windows. The door lets a lot of light through. Scary stuffed bear at the entrance, which was very weird placed. So very scary when you go in the first time.

Good location Good room for the price

Stayed in September 2024

Noisy neighbours with TV but not accommodation fault! Need to look for parking in road but we were always lucky.

Exceptionally clean and great design decor. Lovely and artistic. Comfortable beds.Great towels.Kettle in room.Quiet air conditioning .Well situated for coffee and supermarket.Nice area to sit and to have snacks in a lounge area.Vending machine available. Secure.

Stayed in September 2024

Self checking place, nobody around. Would have been nice to have a hunan touch. Rooms are airtight and no windows to see outside.

The room was very clean, good facilities and comfortable bed

Stayed in July 2024

WiFi didn’t work

New and beautifully presented rooms and foyer area. Very comfortable & tastefully decorated.

Stayed in July 2024

I didn’t like that my room did not have a window. I believe coffee and tea should always be included, and it was not. The Wifi was not good therefore i had to go elsewhere for my zoom meetings.

I enjoyed the layout, the art and the location.

Stayed in May 2024

Great central location in the relaxed lakeside town of Arona. Very comfortable, clean and well designed layout. In our opinion good value. Unusual venue but works really well. The team behind Little Square were excellent at communicating before during and after our stay.

Stayed in May 2024

It was a bit tricky to get the air con to come on to heat the room. But we worked out to turn the timer off and it sprung to life.

Location is great in the centre of Arona but away from busy streets. Very comfortable bed and a great shower.

Stayed in April 2024

Unmanned place, no staff, impersonal feeling. Guest identification /Italian authorities reporting procedure: "self" check in, hence apparent need to send copies of IDs via WhatsApp to "Little Square Arona Team"; hotels do not do it that way....! No privacy statement. No transparency and information about the requirement of sending copies of IDs via messanger prior to making a reservation. After I booked the room (and of course prepaid for it), I received almost a threat sounding like message via WhatsApp that if I don't send copies of IDs, I won't be admitted to the property.... Not everyone is comfortable to send copies of IDs and the guest must know about this requirement prior to making a reservation to make an informed decision. No window in the room hence no natural light as such in the room. The common part/ the hall equipped with a big skylight.

Arona! Nice decor of place, modern and clean Warm (floor heating)

Stayed in October 2023

It’s not a hotel. More like an Airbnb

Stayed in October 2023

There was no breakfast, which was disappointing. I had read that there was fruit and breakfast and I found vending machines in place of a fresh breakfast.

Location was excellent and it was very clean.

Stayed in July 2023

Need to communicate with the owner about exact arrival time so as to be let in. Lack of natural light in the rooms.

Room was exceptionally comfortable, and everything one could need was provided.

Stayed in August 2022

Really nice staff and lots of seasonal fruits for breakfast besides typical Italian sweets. Nicely decorated. Great location.

Stayed in May 2022

The staff is was rude and unhelpful. First, I have asked via booking whether and early checkin is possible. I have gotten unhelpful and impolite answer in Italian - of course this does not have to possible, but for a question in English from a guest I would expect a helpful and polite (greetings etc as I did) answer in English. Second, and more important, the guest didnt send a request for IDs in advance (which of course, I am happy to provide), but when I messaged (according to the instructions) that I am in front of the door, the guest was like "first, send documents" so I answered we stand in the sun and would to make the pictures inside and send you the documents, can you let us in and the answer was "send the documents!!". This is unacceptable behaviour when I complained, the guest shut me up with "Enjoy your stay!" and didnt address my complain.

The room itself was relatively clean and new.

Stayed in September 2024

The didnt provide us with cot for our baby they forgot. No staff and we locked outside at midnight were waiting for someone to open the door. We didnt know from before that was a self service check in

Location Clean

Stayed in September 2024

Very poor communication from management. Once I had made the booking I sent two messages asking whether it was possible to have an early check in or to leave luggage before check in time as we had two long flights from Australia and we were arriving in Arona mid morning. I had no answer at all to either question. When our flight from Sydney was cancelled we were unable to get to Milan for our booking date. I asked if the cancellation fee could be waived as this was not our fault and that message was answered very quickly -‘No’. Poor service.

Stayed in September 2024

Everything was perfect.

Very convenient location near the train station, lake and town square. Easy check- in with clear instructions. Clean and comfy room.

Stayed in September 2024

N/a

Very cozy and quiet room, spacious enough, great location, comfortable bed, very clean and very welcoming hosts.

Stayed in July 2024

Lack of breakfast options, lack of window, some issues with noise

Very quirky accommodation, definitely not a hotel, but more of a serviced apartment. Major plus is the excellent location in the centre of Arona, very close to train station and ferry terminal. This can cause some sound issues, but generally quiet after midnight until about 7am. No breakfast as such but there is a (difficult to use) vending machine. Very good cafe virtually next door though

Stayed in July 2024

The entrance instructions are complex, couldn’t get AC to work properly and it really is necessary without a window. Parking instructions not clear.

Reasonable price, good location.

Stayed in June 2024

Responded to our needs

Central

Stayed in March 2024

n/a

Everything was great

Stayed in October 2023

nothing

clean, generous breakfast, easy and nice communication. perfect.

Stayed in June 2022