The style of the buildings and friendliness of the staff

Stayed in November 2024

The lack of an indoor lounge other than a cellar bar with no view of the beautiful coastline. Not a problem when weather is fine but we had two days rain. There are rooms on the ground floor but these are for the exclusive use of the Michelin starred restaurant. Linked to the lack of indoor seating, a second chair in the room would be useful. Our room had a few minor electrical and plumbing issues, which didnt trouble us unduly but which I wouldnt have expected for a 5 star hotel.

Fantastic location with spectacular views, in a quiet area only a few minutes walk from the centre of Sorrento. The staff were both helpful and welcoming. Bar food was slightly pricey but excellent. We appreciated the flexibility of a picnic breakfast when we had to go out early one day for a trip to Pompeii.

Stayed in October 2024

Nothing

"I'm here to breathe the scent of the Sea" and that's exactly what we did!! :) Loved the food, the location, but mostly the amazing team at Lorelei Londres! Everyone was just wonderful. The front desk team was always available to help, answer questions, assist in transportation requests - Thank you Maria, Daniele, Duana, and Giuseppe. The breakfast was delicious and we looked forward to seeing Valentina, Elda, and Antonino each morning at breakfast service. The rooms were beautiful with amazing views and the housekeeping team was awesome - Thank you Pina, Giovanna, Emma, and Maria Teresa! We had the pleasure of having dinner in the restaurant, absolutely delicious - Thank you Giovanna, Sasha, and Chef Ciro! The hotel has the most amazing views so it was wonderful each evening to spend time at The Sunset Bar enjoying a cocktail and the beautiful sunset - Thank you Marco and Antonio! Highly recommend this beautiful hotel! Thank you to everyone at the Lorelei Londres for our amazing experience and making us feel like family.

Stayed in October 2024

Staff was great! Valentina was super!

Stayed in October 2024

Troubles operating the AC. Room was warm at night (could have been user error)

The staff! Staff made the experience what it was, from the welcoming and helpful front desk, to the wait staff at all the dining options, and the housekeepers. Our room was cleaned twice daily, always fresh towels, and they kept the complimentary water and espresso pods stocked. Highly recommend the dining options. Staff very attentive and food was great. Breakfast included in stay was plentiful and a great start to the day. The Fine dining dinner option did not disappoint, easily made a reservation through the front desk.

Stayed in October 2024

Price was too much for what it ended up being. Our balcony junior suite was on the opposite side of the building from Sorrento harbor.

Location was excellent. Staff was very helpful. View of Vesuvius was nice. Bar and restaurant terrace was picturesque!

Stayed in September 2024

My only negative was the bed, we had a king size bed but they put 2 twin size mattresses next to each other to make it a king size. It wasn’t as comfortable as I expected

Loved everything about this hotel- location, service, cleanliness, views, restaurant

Stayed in September 2024

Nothing could of been better

Breakfast was amazing Not alot of wastage as you ordered off the menu. Which was way better than a smorgasbord.

Stayed in August 2024

Phenomenal service. Everyone willing to go above and beyond with a smile. Incredible attention to detail. Excellent food. Wonderful service in advance to help with transfers and reservations. All recommendations were excellent. Breathtaking views and perfect distance from town.

Stayed in August 2024

Lovely property, in a lovely location, with a lovely view The room was spacious and well kept, the AC was great, the staff was very helpful and friendly

Stayed in July 2024

The property was incredibly cute with tremendous views. The staff were excellent. I highly recommend this property when visiting the lovely city of Sorrento.

Stayed in July 2024

All was good

The hotel very clean, the staff are very kind, great location in amazing city

Stayed in July 2024

The hotel was noisy. Guests with kids didn't care for other guests as their kids were shouting & slapping the doors. Also the housekeepers were loud at early time. There was sound of trolly all over starting from morning to mid-night. The menu options were limited as it's the same for room service, bar & beach club! I would recommend to add more options.

The room was spacious & the view was breathtaking. The bathroom was large as well. coffee capsules weren't good, would recommend to replace by Nespresso capsules. They have a good breakfast options

Stayed in June 2024

Nothing. Everything about the hotel and property were excellent.

The hotel was in a great location. The restaurant and bar had great views for the sunset. Our junior suite had wonderful views and great natural light.

Stayed in June 2024

There werent any issues for us.

Hotel is close to everything. Very clean, lovely staff. Breakfast was nice each morning with a beautiful outlook. Didnt eat at the lovely restaurant but would love to on our next visit.

Stayed in June 2024

Nothing

Beautiful little gem with great staff, facilities and views. Excellent restaurant.

Stayed in May 2024

Needs a general snack / coffee place

Fabulous location Excellent room & breakfast Very courteous & helpful staff Delicious Michelin star chef curated dinner

Stayed in May 2024

Classical elegance

Stayed in May 2024

Only one thing: we were awakened every morning between 7:00-7:30 by a rumbling/rolling sound from the upstairs corridor — sounded like heavy rolling carts. In the beautifully marbled corridors, the sound reverberated for a good 3 or 4 minutes. Probably the sound of early-departing guests rolling their heavy suitcases down the hall. It was the only negative thing we experienced during our 5 day stay — not enough to take any points off!!!

Location is spectacular — views of the tenure Bay of Napoli from Capri to Mt Vesuvius — from a breathtaking perch on the top of the sea-side cliffs. Our room view was one of the best we’ve ever had anywhere!! And the room is serene, super-clean, contemporary with a few sweet Italian vintage touches — like the bathroom sink! Perfect! Hotel is just a few minutes walk from the main pedestrian walkways of Sorrento and all the shops and restaurants but far enough away that there is absolutely no street noise to be heard. And the staff! They are all simply wonderful — engaged, professional, informed and helpful. And let’s not forget to mention the restaurant! Although we did not partake of the Michelin-starred evening dining, their breakfasts were absolutely top-notch and served with friendly, warm style by Valentina, Sasha and the rest of the group. Could not ask for a better experience.

Stayed in April 2024

Amazing

Stayed in November 2023

Breakfast, cleanliness, facilities, restaurant, room terrace

Stayed in November 2023

Great place to stay in Sorrento, really liked it! This Hotel got a long history and was recently renovated. Views from the windows are lovely here. Restaurant with Michelin star also available at the territory, it was nice as well!

Stayed in October 2023

Noise level in rooms were high. Could hear staff moving things around early morning and late at night.

Beautiful location, excellent staff, view’s beautiful

Stayed in October 2023

Thé Staff were Amazing… and the food awesome 😁

Stayed in August 2023