Via Faenza 1, Santa Maria Novella, 50123 Florence, Italy
#290 of 381 hotels in Florence
Guests' ChoiceBased on 623 hotel reviews
8.0Cleanliness
8.3
Comfort
8.2
Location
9.6
Facilities
7.6
Staff
8.9
Value for money
8.1
Free Wifi
8.7
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End of dialog contentReviewed: March 16, 2025
Kaylyn
United StatesThere was no hairdryer in my room that came with a private bathroom, but I wouldn’t consider it a problem with the accommodation. 😂
It is family owned and the staff were super sweet and friendly. It was also a fantastic location as it’s only a few minutes from the main train station and also in the historical center of Florence. I was a young female solo traveler and I felt very safe in my accommodation.
Stayed in March 2025
Reviewed: March 15, 2025
Deepika
AustriaIt wasn’t particularly clean. There were a lot of mosquitoes.
The location was great. Right in the city centre. Lots of nice restaurants and bars within walking distance. The staff were very nice and friendly.
Stayed in March 2025
Reviewed: March 1, 2025
William
United StatesI absolutely loved everything about this hotel and its people!!
Everything!!! The staff, the room, the view!! Everything was perfect! It was so nice that I stayed an additional day!!! So close to every attraction. There are so many restaurants and stores near by.
Stayed in March 2025
Reviewed: February 19, 2025
Zoe
United KingdomThe double bed was two singles pushed together which separated in the night.
Central, friendly owners. Felt safe
Stayed in February 2025
Reviewed: January 4, 2025
Evangelos
Greece1. The cleaning condition of room and bathroom (I found a lot and long human hair) and some stains on the bed sheets. 2. There are many noises from the corridors. 3. Weird key policy (every time you exit the hotel you have to give back the keys to the reception and take it back when you return), but the reception is close during the night, so you can't enter or exit the hotel after 1am.
The location is perfect to explore Firenze and the price was low comparing to other hotels for the period I visited.
Stayed in December 2024
Reviewed: December 31, 2024
Yelyzaveta
Czech RepublicThe location was really good as it was close to all sightseengs, but also it was quiet at night. We really liked room inside, there was enough space, it was warm and the bathroom was really nice.
Stayed in December 2024
Reviewed: November 23, 2024
Joanne
CanadaThis is a family-run hotel, so it doesn't meet the typical hotel standards found in North America. It's more akin to a motel or a B&B. Be aware of the house rules. While it has a convenient location, that's about the only positive aspect.
Stayed in November 2024
Reviewed: October 26, 2024
Jess
United KingdomThe staff were not helpful or welcoming. You also have to leave you room key at the reception every time you leave the hotel and the reception shuts at 2am
Location is great
Stayed in September 2024
Reviewed: October 23, 2024
Peter
JapanShared bathroom was ok
Room was comfortable
Stayed in October 2024
Reviewed: October 23, 2024
Kleda
AlbaniaThe best location the best 👍
Stayed in October 2024
Reviewed: October 8, 2024
Karen
PanamaDoes not look anything like the pictures. No drapes on windows. Furniture very , very old and felt dirty. Bed felt like a board. Room smelled terrible.
Location
Stayed in October 2024
Reviewed: October 7, 2024
Susan
AustraliaFacilities need updating. Fridge only fits a few cans.
Great location
Stayed in September 2024
Reviewed: October 2, 2024
Sandy
AustraliaStairs, bed, no curtains.
Location was fantastic
Stayed in October 2024
Reviewed: October 1, 2024
Dwi
IndonesiaThe location is very nice. There is a cafe under the hotel and restaurants at surrounding. Closed to the tourists attraction
Stayed in September 2024
Reviewed: September 23, 2024
Barbara
United StatesNothing
Perfect location great food places all around-owners were such helpful people felt right at home
Stayed in September 2024
Reviewed: September 14, 2024
Jishkariani
GeorgiaCleanest
Localization, old style
Stayed in September 2024
Reviewed: August 26, 2024
Jie
United KingdomNothing
The location is really good and convenient. Lovely room and nice shower. Very friendly owner.
Stayed in August 2024
Reviewed: August 15, 2024
Jenpakorn
ThailandA guy at night shift 12 Aug not friendly, not smile
Location not so far from the train station
Stayed in August 2024
Reviewed: July 26, 2024
Babakhanyan
ArmeniaThey have strange rules, like to give them key every time when you are living hotel, nor only give, but also put in public spase. It is strange, and they can nor explain why, they only repeat that rule for everyone, also the rooms have strange design like prison. I didn't recomend to book that hotel
the location is really good, it close both station and city center.
Stayed in July 2024
Reviewed: July 25, 2024
Yifan
FinlandThe real situation is not match with the pictures on Booking. It’s like really old family hotel. There are a lot of bars downstairs so a little bit noisy during midnight. The linen will be changed two days once. If you have heavy luggages it would be bit difficult to carry to the reception desk. Lots of reminders in the room pretty annoying. You need to give the key to the reception desk once you go out of the hotel. No idea why, feeling unsafe.
The only good point is about the location, it’s close to all the attractions in Florence.
Stayed in July 2024
Reviewed: July 20, 2024
Peter
United KingdomVery good location. Good room size.
Stayed in July 2024
Reviewed: July 14, 2024
Matthew
United KingdomLift/Elevator feels like it may break when used. It’s a very old one
Amazing location, less than a 10 minute walk from any major Florence attraction and near the station
Stayed in July 2024
Reviewed: July 13, 2024
Alenka
New ZealandWhere to start? Roberto "don't worry I work here" was obsessed with the air conditioning and how guests use it. Most horrifying was when my daughter returned to our room having forgotten something, to find Roberto in it "don't worry I work here". It was not acceptable. He was caught out and she was scared.
The only thing to like about this property is how close it is to the train station and the duomo.
Stayed in July 2024
Reviewed: July 11, 2024
Justin
FranceNothing really
Close to the centre of town and the train station. Very easy to get to from the airport a cheap tram ride away. Wonderful cathedral and medieval bridge to visit. Just a perfect.
Stayed in July 2024
Reviewed: June 24, 2024
Shepherd
United StatesI loved the area! Perfect Florence experience!
Stayed in June 2024
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