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  5. Reviews of Hotel Lorena

Reviews of Hotel Lorena This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Via Faenza 1, Santa Maria Novella, 50123 Florence, Italy

#290 of 381 hotels in Florence

Guests' Choice

Review Score

Based on 623 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.2

  • Location

    9.6

  • Facilities

    7.6

  • Staff

    8.9

  • Value for money

    8.1

  • Free Wifi

    8.7

Verified guest reviews from real Bookers

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Showing 226 - 250

  • Reviewed: March 16, 2025

    10
    Friendly staff. Great location. Very safe, clean, & comfortable
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no hairdryer in my room that came with a private bathroom, but I wouldn’t consider it a problem with the accommodation. 😂

    It is family owned and the staff were super sweet and friendly. It was also a fantastic location as it’s only a few minutes from the main train station and also in the historical center of Florence. I was a young female solo traveler and I felt very safe in my accommodation.

    Stayed in March 2025

  • Reviewed: March 15, 2025

    6.0
    Centrally located but average accommodation!
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    It wasn’t particularly clean. There were a lot of mosquitoes.

    The location was great. Right in the city centre. Lots of nice restaurants and bars within walking distance. The staff were very nice and friendly.

    Stayed in March 2025

  • Reviewed: March 1, 2025

    10
    What an amazing hotel
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    I absolutely loved everything about this hotel and its people!!

    Everything!!! The staff, the room, the view!! Everything was perfect! It was so nice that I stayed an additional day!!! So close to every attraction. There are so many restaurants and stores near by.

    Stayed in March 2025

  • Reviewed: February 19, 2025

    10
    Lovely family owned hotel
    • Leisure trip
    • Couple
    • Double or Twin Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    The double bed was two singles pushed together which separated in the night.

    Central, friendly owners. Felt safe

    Stayed in February 2025

  • Reviewed: January 4, 2025

    6.0
    Very very weird hotel, but for 1 night in Firenze, I guess it's ok.
    • Leisure trip
    • Solo traveler
    • Single Room with Shared Bathroom
    • Stayed 1 night

    1. The cleaning condition of room and bathroom (I found a lot and long human hair) and some stains on the bed sheets. 2. There are many noises from the corridors. 3. Weird key policy (every time you exit the hotel you have to give back the keys to the reception and take it back when you return), but the reception is close during the night, so you can't enter or exit the hotel after 1am.

    The location is perfect to explore Firenze and the price was low comparing to other hotels for the period I visited.

    Stayed in December 2024

  • Reviewed: December 31, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The location was really good as it was close to all sightseengs, but also it was quiet at night. We really liked room inside, there was enough space, it was warm and the bathroom was really nice.

    Stayed in December 2024

  • Reviewed: November 23, 2024

    3.0
    This is a family-run hotel, so it doesn't meet the typical hotel standards found in north america.
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Private Bathroom
    • Stayed 4 nights

    This is a family-run hotel, so it doesn't meet the typical hotel standards found in North America. It's more akin to a motel or a B&B. Be aware of the house rules. While it has a convenient location, that's about the only positive aspect.

    Stayed in November 2024

  • Reviewed: October 26, 2024

    3.0
    Not advisable for more than a night
    • Leisure trip
    • Solo traveler
    • Single Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were not helpful or welcoming. You also have to leave you room key at the reception every time you leave the hotel and the reception shuts at 2am

    Location is great

    Stayed in September 2024

  • Reviewed: October 23, 2024

    6.0
    Convenient location for a short stay
    • Leisure trip
    • Couple
    • Double or Twin Room with Shared Bathroom
    • Stayed 2 nights

    Shared bathroom was ok

    Room was comfortable

    Stayed in October 2024

  • Reviewed: October 23, 2024

    10
    Super
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The best location the best 👍

    Stayed in October 2024

  • Reviewed: October 8, 2024

    4.0
    Felt totally scammed .
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Does not look anything like the pictures. No drapes on windows. Furniture very , very old and felt dirty. Bed felt like a board. Room smelled terrible.

    Location

    Stayed in October 2024

  • Reviewed: October 7, 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Facilities need updating. Fridge only fits a few cans.

    Great location

    Stayed in September 2024

  • Reviewed: October 2, 2024

    6.0
    Great location, friendly staff, very dated and old
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Stairs, bed, no curtains.

    Location was fantastic

    Stayed in October 2024

  • Reviewed: October 1, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The location is very nice. There is a cafe under the hotel and restaurants at surrounding. Closed to the tourists attraction

    Stayed in September 2024

  • Reviewed: September 23, 2024

    10
    This home away from home made my stay perfect-I hope to come back
    • Leisure trip
    • Solo traveler
    • Double or Twin Room with Shared Bathroom
    • Stayed 10 nights
    • Submitted from a mobile device

    Nothing

    Perfect location great food places all around-owners were such helpful people felt right at home

    Stayed in September 2024

  • Reviewed: September 14, 2024

    10
    Unforgettable staying
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleanest

    Localization, old style

    Stayed in September 2024

  • Reviewed: August 26, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    The location is really good and convenient. Lovely room and nice shower. Very friendly owner.

    Stayed in August 2024

  • Reviewed: August 15, 2024

    5.0
    Room price not good compared with experiences
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    A guy at night shift 12 Aug not friendly, not smile

    Location not so far from the train station

    Stayed in August 2024

  • Reviewed: July 26, 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveler
    • Single Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    They have strange rules, like to give them key every time when you are living hotel, nor only give, but also put in public spase. It is strange, and they can nor explain why, they only repeat that rule for everyone, also the rooms have strange design like prison. I didn't recomend to book that hotel

    the location is really good, it close both station and city center.

    Stayed in July 2024

  • Reviewed: July 25, 2024

    1.0
    Not recommended
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The real situation is not match with the pictures on Booking. It’s like really old family hotel. There are a lot of bars downstairs so a little bit noisy during midnight. The linen will be changed two days once. If you have heavy luggages it would be bit difficult to carry to the reception desk. Lots of reminders in the room pretty annoying. You need to give the key to the reception desk once you go out of the hotel. No idea why, feeling unsafe.

    The only good point is about the location, it’s close to all the attractions in Florence.

    Stayed in July 2024

  • Reviewed: July 20, 2024

    10
    We enjoyed our stay. The rooms were comfortable.
    • Leisure trip
    • Family with young children
    • Single Room with Private Bathroom
    • Stayed 4 nights

    Very good location. Good room size.

    Stayed in July 2024

  • Reviewed: July 14, 2024

    10
    Amazing staff, great location. Perfect place to stay if you don’t need the fancy facilities some hotels offer.
    • Leisure trip
    • Travelers with friends
    • Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lift/Elevator feels like it may break when used. It’s a very old one

    Amazing location, less than a 10 minute walk from any major Florence attraction and near the station

    Stayed in July 2024

  • Reviewed: July 13, 2024

    1.0
    Do not stay here. Unprofessional. Pushy. Very protective of air conditioning units. Lots of directives all over the wall
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Where to start? Roberto "don't worry I work here" was obsessed with the air conditioning and how guests use it. Most horrifying was when my daughter returned to our room having forgotten something, to find Roberto in it "don't worry I work here". It was not acceptable. He was caught out and she was scared.

    The only thing to like about this property is how close it is to the train station and the duomo.

    Stayed in July 2024

  • Reviewed: July 11, 2024

    10
    Comfortable
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing really

    Close to the centre of town and the train station. Very easy to get to from the airport a cheap tram ride away. Wonderful cathedral and medieval bridge to visit. Just a perfect.

    Stayed in July 2024

  • Reviewed: June 24, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    I loved the area! Perfect Florence experience!

    Stayed in June 2024

Showing 226 - 250

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