Nothing!

The staff at hotel Lorena went above and beyond to ensure our experience was comfortable and clean.

Stayed in June 2023

Shared facilities for the price per night. I would say too expensive for a shared bathroom/shower.

Staff were friendly

Stayed in June 2023

The location was perfect. Right in the city centre, the hotel had everything I needed. I felt very safe here as a solo travel. Would definitely recommend. My room also had a great view which I specifically asked for when booking.

Stayed in June 2023

Bit dated, but clean and in line with 2 star hotel. Did miss having coffee and tea with electric kettle in room.

Location, right in centre of Florence and near train station

Stayed in June 2023

Classic old Italian hotel. Great staff, location. Very clean and comfortable. Would like to have stayed longer.

Stayed in June 2023

Antiquated room, hair dryer was taped together and burnt my hand after a few seconds. Window shutter was broken so couldn't be shut at night on a very busy street. Lift is only big enough for one person and siutcase and starts after a flight of stairs.

Great location

Stayed in June 2023

Great comfortable room friendly staff. Great recommendations for restaurants close by.

Stayed in June 2023

location, staff

Stayed in June 2023

The only advantage of the hotel is its central location. It's terribly old. Staff give you hundreds of instructions at check-in, very tiring. Nobody entered our room but we didn't feel very safe during the night. There is nothing about soundproofing, it was like we were together with the guests in the next and upper rooms. Although it does not overshadow the magic of the city, it is a facility that we do not like and would not recommend to anyone.

Only location.

Stayed in June 2023

No air conditioning as advertised, and the wifi didn’t work. The noisy location may not suit everyone.

Perfect location for a short stay as very easy to get to from train station and to explore the main sights. Very friendly staff.

Stayed in May 2023

Time stopped here-- this hotel and room have not been updated since WW2. My room (# 33) was nowhere near looking like the photos and the lobby glamor shot is taken from a generous angle. At least 1/4 the rooms on my floor were "shared bathroom"-- meaning the hotel room did not have one and patrons had to use the the one in the hall like a hotel or B&B. The mattress was minimal, old and hard and the bedding was, well, it matched the decor and the mattress. The hotel desk staff (mangers?) appear to be an older couple-- husband and wife. She was very helpful; the husband, well, not so much. They are minimally "bilingual". Yes, yes, I understand that it is Italy and English is not the native language, but when the property is advertised as "bilingual staff", expect to be graded by that assertion. To be fair, both of their English was far better than my Italian, but communication was a struggle at times. There are lots of little rules posted everywhere-- "leave your room key at the front desk when you leave the property" (WHAT?!?) , "no luggage on the beds", etc... You can say you have to give up a little for the convenient location, but earlier in my visit, I stayed at an e-Club hotel 1 blk form the train station and it was perfectly fine (very good-- 7-9 out of 10) in all categories for a similar price. There are many many many other hotel options in the immediate area, as well. The hotel is rated 2-star, but I would argue for 1 to 1.5-star and might have been happier in the end if it was rated as such-- my expectations would have been met and I might have been pleasantly surprised with aspects of the property. I am not bitter or angry. At the right price and knowing what you are getting into, Hotel Lorena is a workable stay. However, I think they put a bit too much lipstick on the pig, so to speak, and, in general, I think people will be disappointed.

The location is very convenient-- 2 blks from the Florence train station and in a cozy square above the Medici museum. Its central location makes it an easy walk to anywhere in the Florence historic district. If you arrive early, you can check your luggage until your room is ready. Members of the front desk staff where very accommodating and tried to be as helpful as they could to help with individual circumstances.

Stayed in May 2023

nothing - it was lovely

location was amazing, great value for money, very lovely hosts and cute accommodation

Stayed in May 2023

The furniture is very old Too much instructions before check in and inside the room

The location is great. The owners are very kind

Stayed in May 2023

Very old fashioned interior

Location

Stayed in April 2023

V noisy outside, even with the windows closed. Earplugs were a must. Air conditioning did not work Accidentally booked a room with a shared bathroom Sign in the room saying our valuables were not safe to be left in the room, and no safe in room.

Situation was very convenient, clean room

Stayed in April 2023

Excellent location Comfortable rooms

Stayed in March 2023

I paid for a one person room, when I got to my room I noticed my room had a big bed and a small one. While doing my checkout I was ambushed by a staff member who allegedly told me to use just the little bed claiming she had given me those instructions in spanish, which may be true because I understood a few words, however her accent and the distance she told me that in ( around 20 meters away) didn’t allow me to understand what the lady was trying to say. It was truly a turning factor on my perception of the hotel since the treatment I had received so far was perfect.

Stayed in March 2023

Location

Stayed in March 2023

HOWEVER!!! the room did not have a working bathroom!! The shower - or what appeared as the shower - was squashed in the corner of the bathroom right next to to the toilet and with barely room to stand. Once the shower water was turned on there was little water pressure but it sprayed all over the toilet, the toilet paper and the floor of the bathroom. It was impossible to wash in there. I ended up simply using the handbasin to wash. There was no way to wash my hair or really wash. This was pretty miserable especially in the cold weather of January. Also but less important, the room itself is very old fashioned, looking like it has had better days. There's no breakfast available and the whole of the hotel feels as if it has seen much better days. If you see the photos on Booking.com it looks a lot grander than the faded reality of what it currently is, a place well past it's time and a hotel currently rated at two stars that surely should only be one star at the very most!

The location was excellent, just a few minutes from the Duomo and very close to the train station. Also the room was extremely quiet, with soundproof double locked windows and good heating. Being in such a convenient location it was easy to step out at night and easily find dinner at wonderful restaurants near by.

Stayed in February 2023

none

Nice staff and nice view of my room

Stayed in January 2023

Host Lorenzo was warm, welcoming and clear speaking. He, the room and location abound in charm.

Stayed in January 2023

everything was good

everything great location ! great staff

Stayed in December 2022

Very accommodating and room has everything, even a fridg.

Stayed in December 2022

Cleanliness, bed was uncomfortable, lights were not good.

Only location

Stayed in December 2022