The Wi-Fi was terrible we had informed the reception that it was very slow but he just shrugged and had no reply towards us and also the ac was awful. We had informed the reception about the ac at night time but he said the maintenance guy isn't here and he was the only person there. It was very hot outside so the maintenance person should be there ready to fix the ac at any time. Also in a very hot day in Italy they only give 2 small bottles of water which is very hard to cope with in the Italy weather.

breakfast was very good and the way they cleaned the room was excellent

Stayed in August 2024

Unfortunately we got robbed. We left our room for breakfast in the morning, and when we came back, all our cash was gone from our wallet. We went to reception to let them know and the male receptionist was dismissive and ignored us. When we asked if he could look at the cameras to see who was going into our room, he said that he trusts his staff. He didn’t want to help and only said if we want we can call the police .This was very upsetting. Not only that, overall the cleaners also didn’t give us towels and water when cleaning the room.

Nice clean room, good breakfast, close to restaurants and shops (including Carrefour). Free parking.

Stayed in August 2024

Room is very hot and stink. AC not working properly and showers is very small 😑. Location is very dirty and street bin full everywhere and stink 😐.

Breakfast is OK.

Stayed in August 2024

The breakfast was so bad that we decided to skip it the second day, making the breakfast experience even worse were the waiters being rude and grumpy. The central airconditioning only could get the room kind of fresh, but not cold. They gave us two ventilators to help us stay cool.

The parking was very good and easy, the people from the reception were always nice. The bed was comfortable.

Stayed in August 2024

BREAKFAST

Proximity to bus stop goingto majorcity attractions

Stayed in June 2024

Breakfast was in my opinion horrible. Everything was so sweet and full of conservants. Even the juice was terrible sweet and Not tasteful. Croissants was coverd by sugar and for 4star hotel, i dont think its right to pour juice or water to plastic cups. Staff was Not smiling and looks like they are angry. And i cant choose table Where i want to sit!

Air condition was working and the room temperature was fine. Room was also quite Nice and looks like new.

Stayed in July 2024

Breakfast was not that exciting, fruits looked a bit stale and same type of breakfast everyday. Didn't like the quality of food. On the first day there was no wifi available due to some issues at hotel , the information was not made readily available and had to ask. Wifi info shared was only had strength at reception area. Wifi became available after a first/second day. For the size of the hotel and number of customers staying I think hotel should take proactive measures to resolve such issues specially for tourists traveling from far with possibly no mobile network available as they depended on such services as a basic.

Room size was decent, staffs were friendly and helpful. On the last day of the stay we have to each out early morning before dawn and staff kindly packed breakfast for us without even us requesting it which showed thought and care towards customers.

Stayed in April 2024

Wi-Fi didn’t work

Great location Welcoming

Stayed in June 2024

The man at reception is very unprofessional. He yelled at me for paying online and not at reception. He has no idea how to work with the public. It is high season, but the hotel is busy with renovations. Wifi did not work, the water is lukewarm. Unfortunately for me, I booked the hotel to start and end my trip in Italy. It is not a 4 star hotel at all.

Stayed in June 2024

The man at reception is very unprofessional. He yelled at me for paying online and not at reception. He has no idea how to work with the public. It is high season, but the hotel is busy with renovations. Wifi did not work, the water is lukewarm. Unfortunately for me, I booked the hotel to start and end my trip in Italy. It is not a 4 star hotel at all.

Stayed in June 2024

Nothing as such

Service

Stayed in June 2024

breakfast had very little food to choose from

Stayed in June 2024

Bathroom was terrible. There’s always leakage after we shower even though we tried so hard to properly cover the entire area with shower curtain. The bathroom corner also had very visible rust and dirtiness. It looked very gross and made it seem like the bathroom is deteriorating. This should not be offered to guests as a room, unless it’s fixed.

The staff was very helpful. Affordable price compared to hotels in Rome

Stayed in May 2024

On top of the price you book via booking, you'll be asking to pay additional 15euros for city tax.

Stayed in May 2024

Breakfast, room was clean and very nice

Stayed in May 2024

Got a ground floor room. A bit noisy and few mosquitoes!

The price is ok and breakfast included !

Stayed in May 2024

Way far from downtown and metro/bus station, they are turning off the A/C and we have to accept that!, no kettle in the room, towel at the bathroom were not good nor clean. This is not a 4 stars hotel for sure.

The free parking space

Stayed in May 2024

First, the staff in the reception. The man in the morning was totally rude and aggressive when he talked to us. Even my wife noticed that and she is a very understandable person. But the worst was that this person in the reception wouldn't take care of the toilett in my bathroom with the flushing not working at all. He got very upset when I went down to talk him because he wouldn't listen over the phone. He said: "I thought you were complaining about the Wifi that was not working". Another thing, the wifi was not working at all and they told to go down to the first floor to have connection. (Amazing). I believe the hotel should get people who are more empathic with the customers and more updated with the new rules of hospitality. After all, we customers deserve a fair treatment during our vacation in Rome.

The staff in the dining room where they serviced the breakfast was very helpful and nice.

Stayed in May 2024

The receptionist was so kind and very helpful. :) Room was very nice and clean. All recommemdations.

Stayed in May 2024

Staff lack of curtesy and understanding for personal needs. impossible to open soap bottles in the shower, once i showed this, they didn't care. woken up at 9am because the room next door was being cleaned , noises too strong and no insulation, couldn't get back to sleep

parking available and not far from center

Stayed in April 2024

The hotel claims to have a free WiFi, and indeed there is WiFi signal all around the hotel, but it’s impossible to connect. We complained, they confirmed the issue and gave us access to a reception WiFi that only works in the lobby. It’s not possible to turn on the heating, even though the outside temperature was below 10 degrees at night, and it was chilly. On both nights, we were given dirty towels, once with blood stains all over them, and the other time with a bunch of hairs all over. The breakfast is free, but it really lacks variety, especially considering the 4 star rating and the price you’re paying per night. The room does look like in the pictures, but in reality it’s very poorly lit, especially the bathroom. The hand towels they provide are not really towels, but more like napkins, it’s very weird. The fixed overhead shower was dripping water on your head when you used the hose shower.

Nice private parking with plenty of space, and the location is very good - 10 minutes walk from the metro station. Hotel was renovated a year ago, but it was not very well executed - some stuff was not replaced and the exterior is in a very poor condition. For example, the bathroom door was just repainted, rooms are unlocked by keys (no card), for the safe you have to have a key (which was not supplied), you cannot put a PIN code like usual…

Stayed in April 2024

No internet, some food are not fresh.

Stayed in April 2024

Air condition wasn't enabled and after 11AM it got too hot to stay in the room so we had to leave hotel even when we wanted to rest.

It was clean and peaceful. Breakfast was ok.

Stayed in April 2024

I would give a higher score because this is a passable hotel where you can spend 1-2 nights if needed. However, in our room (814 if I'm not mistaken), the mattress and both pillows smelled like mold (I don't know if they are old or if it was too humid and they were not dried properly). My husband is allergic, and this lack of cleanness led to a very bad night sleep for both of us.

Free spacious parking, good breakfast (except plastic glasses, which are not eco-friendly at all). You can leave your car and/or your luggage in the hotel and go to explore the city if you come too early.

Stayed in April 2024

the room was in bad condition - the ceiling was leaking from above, the floor was sticky, the soundproofing was terrible (in the morning someone's alarm went off for 20 minutes and it made the mornings very stressful), the bathroom door was bad, which did not close properly, the cleaning was also not the best. the breakfast was bad, I've probably never eaten a worse omelet (you should add milk to it, because with flour alone it's terrible (! I was also very indignant that the glasses for juice were plastic !!!!! plastic glasses in the hotel for 120 euros per night !!!!! the hotel needs a complete renovation or cut the price because it is a disgrace to get this for a considerable amount

nothing special, it looks clearly better in the photo than in real life

Stayed in March 2024