3 Via Villazzano, 80061 Massa Lubrense, Italy
#11 of 18 hotels in Massa Lubrense
Guests' ChoiceBased on 147 hotel reviews
8.2Cleanliness
8.4
Comfort
8.6
Location
8.1
Facilities
8.2
Staff
8.7
Value for money
7.7
Free Wifi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: October 6, 2024
Ziv
IsraelOver priced! The way there is very complex and not fit to people with high fear. Cleaning is not so good. Towels were dirty many times Hotel restaurant (dinner) is not so good
Beautiful place with an amazing view Feels like a resort Nice breakfast, nice staff
Stayed in October 2024
Reviewed: September 14, 2024
Dan
United KingdomA bit difficult to access via car due to the steep slope roadway leading to the property but this also made it remote and special. The Saturday night pool party went until 4am… they could have tone the music down after 1 or 2am at the latest
A very beautiful setting and the facilities and staff were terrific. The pool environment and food was very good quality, and access to the sea very good even if there wasn’t a beach.
Stayed in September 2024
Reviewed: September 10, 2024
Pearson
IrelandFood menu could have been a lot better
The setting is amazing, the beach club is amazing and sunset every night is amazing
Stayed in September 2024
Reviewed: August 9, 2024
Linda
AustraliaTheir music/playlist feels like it’s on repeat after a week of staying there. I think more chilled music would be nicer by the pool and crank it up in the late afternoon with the dance music . The music was a bit much first thing in the morning by the pool.
If you are after a remote location to rest, this is lovely. Weekends however music is loud in evenings.
Stayed in July 2024
Reviewed: August 3, 2024
Aliyah
United Arab EmiratesThe staff were very hostile, not friendly at all. I think this is inportant for guests, since i am a hotel manager myself i was surprised by the unfriendly staff who made me feel uncomfortable if i asked questions
The property has an amazing pool and beach and great views from the room.
Stayed in August 2024
Reviewed: August 2, 2024
Pakavat
ThailandTraveling to the city is quite far.
Beautiful resort, Carla is the Best of all, the staff were very helpful and made my stay smooth. She is very nice. She responded quickly to my messages and when I needed anything, she always made it happen.
Stayed in July 2024
Reviewed: July 31, 2024
Jon
United KingdomYou need a car to get to the hotel as it is down a very twisty and long road which would take around 20 minutes or more to walk up and down to access the street. The hotel lacks some of the finishing touches that make resorts of this style exceptional.
Great hotel, nice pool & facilities. Very nice aesthetic. Generally well located for Sorrento & Positano.
Stayed in July 2024
Reviewed: July 21, 2024
Michael
CanadaThe breakfast could use more selection! There was no gym we had to find a gym to go too! For a 5 star resort should have a gym and a boutique where we can buy snacks and suntan lotion and other stuff that guest might need
Breakfast was good could use more selection of fruits and other breakfast choices! The location was amazing but really hard to go down and up on that street and very scary our car didn’t fit the turns and we always had to back up!
Stayed in July 2024
Reviewed: June 2, 2024
Bartko999
PolandFood at breakfast should be more varied. No vegetables… :(
The location is incredible. It looks like wonderland!
Stayed in June 2024
Reviewed: May 24, 2024
Samantha
United KingdomThe location isn’t the issue, as this adds to the aesthetic of the hotel (being situated below cliff around 20 mins from Sorrento) however I think the hotel should run a shuttle to Sorrento, it costs €50 euros in a taxi one way. To the airport was €200. The evening meal menu was a little disappointing, very small menu for a 5 star hotel.
Beautiful hotel and wonderful staff. Really great vibe at the pool/ beach club, lovely clean rooms.
Stayed in May 2024
Reviewed: May 20, 2024
Pranay
IndiaThe fact that they don’t have a shuttle service running between the hotel and the city center / ferry port etc is baffling. The walk from the top of the hotel entry to where the reception is must be at least 700-800 m, on a steep incline / decline. One night we walked back, and no one was picking the phone up, and pitch dark we had to basically walk. It was really unsafe. For how good the hotel can be potentially, this is a very reasonable ask from guests + a must-have from a hotel perspective. Also, would recommend the hotel to get more vegetarian and vegan friendly options. Roberto was great in making something special for us, but I’m sure more options will be helpful. Also, we were there on the evening/night of the beach/pool party. Being guests at the hotel, and booking the most expensive room (310), they wanted us to clear the payment on the spot. I mean who roams around with their wallet/cash in their own hotel while chilling casually. Also guys- make a fitness center if possible (not why I reduced my rating but will help in making trips at your hotel longer when in the area).
Staff was top-class. Special mention to Carla at the front desk, Roberto at the restaurant, and Pierro by the pool- who we communicated with the most personally. They were really helpful + made our stay really comfortable. The views were stunning. Best sunset from the 4-5 we witnessed. Sunset right in front of us wow!
Stayed in May 2024
Reviewed: November 9, 2023
Atheer
Saudi ArabiaWe were so excited to have a DJ party & was informed by hotel staff there will be one , once we arrived we got informed there will no DJ . the transportation from the port to the restaurant was confusing & it was a bummer
Panoramic pool , pool club , quality of food , a breathtaking sunset , staff were professional & welcoming.
Stayed in October 2023
Reviewed: October 30, 2023
Paul
AustraliaWhen leaving, reception called us a cab to the train station. He turned up, was friendly but ripped me off charging 50 euro for a, at best, 12 euro trip. Beware the freindly white Mercedes cab!
Location on the water is idyllic. We were there for the last week of the season, so the outdoor facilities were not catered for. The staff were very friendly and helpful. They provided a shuttle into Sorrento as the site is too difficult to exit by walking. A nice place.
Stayed in October 2023
Reviewed: October 26, 2023
Laamia
NetherlandsI can't think of anything.
Accommodation was perfectly located on the beach and among the mountains. Super view.
Stayed in October 2023
Reviewed: October 7, 2023
Marek
UkraineThe cuisine in the restaurant (breakfast and dinner) was of absolutely inadequate quality. For breakfast we ordered eggs benedict and they were the worst eggs benedict we have ever eaten. For lunch at the pool we ordered pizza and it was very tasty. For dinner we ordered a grilled fish bowl and seafood risoto. it was absolutely not tasty. there was sand in the mussels, and after we told the waiter about it, he did not react at all. the vegetables that were grilled were clearly cooked many hours ago and were simply brought out of the refrigerator. the waiter said that this is how it should be, because the fish is not cold, which means it tastes better... in a word - the kitchen is a very weak point of this hotel and I believe that it absolutely does not correspond to the level of the establishment or the prices.
the hotel is located in a very beautiful and quiet place (it is away from the road, and therefore you can’t hear or see outsiders at all). The rooms are very cozy and clean, they offer incredibly beautiful views of the sea and the rocks. the swimming pool with sun loungers right on the seashore simply won our hearts.
Stayed in October 2023
Reviewed: October 5, 2023
Fleur
IrelandI was really disappointed with the food in the evening. The menu was mainly fish pasta. Very limited choice and expensive. The beach club had a much better menu during the day. It cost €70 to get a taxi in to Sorrento which is also a downside. I would have liked more food options so could have stayed in the hotel for meals. Our mini bar wasn’t replenished during our stay and the bins weren’t emptied in our rooms when we arrived.
The views and pool area is unbelievable.
Stayed in October 2023
Reviewed: September 27, 2023
Paul
United KingdomRestaurant staff were not trained properly, standing too close to our table with hands in pockets talking to each other Evening meal was basic and not very good, was expensive. I couldn't eat my meal. Had mussels to start with but bottom of the bowl was dry, obviously didn't use a little cream or wine. Spaghetti meal was basic but cost 20eu, could have done better myself. It was cold and didn't get offered any blankets or to sit inside. Something was missing ?
I liked the location and the swimming pool
Stayed in September 2023
Reviewed: June 28, 2023
Ainslie
AustraliaBeach club was a bit of a ‘scene’ with mostly day trippers; umbrellas didn’t give much shade.
The 2 bedroom family room; restaurant food; beach club facilities and the divine sunsets.
Stayed in June 2023
Reviewed: June 13, 2023
Cato
United Kingdomlittle bit of a nightmare to get to considering it’s at the bottom of a mountain, the road leading to it can be quite hard to get down if you’re not an experienced driver, we had a Vespa and was ok but we seen numerous cars struggling.
Lovely hotel facilities are really good, pool is lovely breakfast is good especially staying on till 11:00 AM
Stayed in June 2023
Reviewed: May 14, 2023
Luca
Italy5 star ?! hmm don’t think so, definitely a well serviced hotel, but… not a 5 star, restaurant in the hotel… 6.5/10, quite outside the city… could use the shuttle of the hotel or taxi… but it’s a little far out. wished they had placed a LADDER to also swim in the sea…
definitely the pool and the view…
Stayed in May 2023
Reviewed: September 28, 2022
Kristen
CanadaUnfortunately, the amount of money we spent per night does not equate to the level of service that was expected. Most, if not all of the staff were extremely rude and did not make much of an effort to make us feel welcomed. However, we did meet a fabulous staff member named Irene who made our trip absolutely worthwhile! She helped my boyfriend personally pick the flowers for a birthday bouquet of flowers for myself. She was an absolute angel and deserves an amazing shoutout for her very genuine and kindhearted service. We love you Irene!
Overall, the property is absolutely breathtaking. The views were unreal.
Stayed in September 2022
Reviewed: September 15, 2022
Pelisa
South Africait could’ve done with more guest facilities or activities…a spa, a gym etc the restaurant menu was limited especially for a 5 day stay
it’s modern, which was difficult to find in Italy. love the music and relaxing ambience
Stayed in September 2022
Reviewed: September 9, 2022
Alexandra
United KingdomFood and drinks were amazing but they were very expensive. We hired a car so found it better to drive out for dinner as couldn’t afford €20 for a pizza when it’s €8 at a restaurant less than 5 mins away.
Breakfast was incredible. The pool area and views were stunning. I was worried as I read about music playing until late but there was chilled music played around the pool in the day and then never heard anything from our room in the evening. Staff were attentive and the sunset from our balcony was beautiful
Stayed in September 2022
Reviewed: September 6, 2022
Cheng
United Statesnight club play music all day long also stuffs are rude.
nice view good price and clean room
Stayed in August 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content