Not clean, it not 3stars. I give 0

Good location

Stayed in March 2025

The heater was warm as hell and was no way to regulate it. Beds are not confortable, small and not the cleanest place I ever been (I mean, it wasn't the dirtiest neither)

Is a "cheap" hotel (for venice standards) and you recieve what you pay for. So no expect much of it so you will not get disappointed. The people in the hotel were nice (also... Venice standards)

Stayed in February 2025

The door for our room was broken and you could clearly see outside , there was a hair on the toilet seat , the shower was tiny and the room looked similar to the photo but run down , it didn’t smell great .ive stayed at this hotel before and the room in the main building was lovely , this time i paid for a deluxe room and it was a run down room with a broken door I was not impressed it was only for one night so I just dealt with it .I did not feel safe with the door and had to wedge something up against it

The location was lovely , and where it is right next to the canal is very nice

Stayed in January 2025

Shower was a bit broken, I paid for a balcony with a view and didn’t get one. It was also quite cold And no heating.

Location was good, staff friendly

Stayed in January 2025

I booked this hotel as a surprise for my brother & sister in law but I have to say this was an awful experience.The room was facing the bin yard, double bed was made of two single beds, uncomfortable. In the pic on your web page, the room looked tidy and I booked with the view to the city but when they arrived they got placed in an ugly room instead. Wouldn't recommend and definitely won't be back.

Staff was friendly and helpful

Stayed in December 2024

They offered a breakfast buffet, but in reality, it wasn't a buffet; there was no self-service as there were no other customers. We paid €12 for a few things (nothing fresh except the orange juice). The carpet in the room smelled bad and was dusty. I could hear the neighbors throughout the night, which was uncomfortable. The shower took ages to get hot water. There was no remote control to set the air conditioner temperature. The bed was clean but uncomfortable, and everything looked old. Definitely not worth the price.

The location was ok because it was very close to the canals,

Stayed in December 2024

There wasnt wifi and the heater wasnt working properly.

Location and staff

Stayed in December 2024

There was no hot water on any of the three mornings we awoke. First morning, it was freezing cold. We mentioned this to staff and were initially told 'sometimes this happens'. Indeed. Very useful, however, they said that they would look into it. But, following morning it was no better. They said they didnt understand and would look into again. However, third and final morning it was still cold. By then, it was too late. Very disappointing given the cost of the hotel.

The location was excellent.

Stayed in November 2024

The room we stayed in was cramped. Other rooms must not have had a bathroom and had to use shared facilities with a door that constantly slammed shut - which was not nice when you are trying to sleep. The morning staff clearly did not like foreigners.

There was a canal view. The afternoon/evening staff were very friendly and helpful. The buffet breakfast was delicious and would recommend it. We received 40% off our evening food which was a nice surprise.

Stayed in October 2024

we had a few issues with the facilities such as the shower door not working properly and the plug for the sink getting stuck and no one coming to fix it

very nice location and felt quite central where we were

Stayed in October 2024

The room was sealed (windows bolted shut) no fresh air and the temperatures in the room made us unwell. The air-conditioning was off, and when we asked for it to be switched on, it went to heat (we were not given the remote control). We all overheated in Sept/Oct. We would have been okay with no air-conditioning, but windows need to be open for airflow. Room 26 has a private bathroom, but it is down the hall. The room had a sink, no mini bar for cold water/snacks. Travel light, as there is no elevator, and the stairs are narrow to manage luggage.

The location was the saving grace. The restaurant attached to main building was reasonably priced with the in-house guest discount. The restaurant staff were really pleasant.

Stayed in September 2024

Better attention from room cleaners replacing used items and removing empty and used items. Fixing shutters and power outlets. Didn't like hearing snoring - and more - from next room. (Not much they can do about that)

Room: Paper cups supplied but removed and not replaced after day 2; power plug next to bed broken; shutters broken and wouldn't completely close - been like that for some time, so light in the morning - no thick curtains; liquid shampoo not replaced; toilet broke but was fixed immediately by friendly plumber. Walls paper thin. Woken by man in next room snoring. Staff helpful, friendly. Restaurant: very good indeed except very small portion of shrimp. Unbelievably good value as they give guests 40 percent discount including on wine. Location: Superb.

Stayed in October 2024

Room was extremely small, so small we had nowhere to unpack bags or store anything.Bed was only a few inches off each wall so had to enter and exit the bed from the end. Room was very stuffy and no A/C control, if you wanted to change the settings or turn it on or off you had to call reception and they would send somebody with a remote and they would change it then take the remote with them.

Staff were very good and the restaurant served a very good meal.

Stayed in October 2024

The room was small, smelly pillows , AC doesn't work, portable AC is there with wires hanging out. Night Manager is not very cool

Restaurant is very good, waiter and waitresses were smiling.

Stayed in August 2024

The room is so small that we can hardly unpack our bags. There is airconditioner in the room, it hasnt remote control! So it is on all the time or off. If you need to change degrees, you cant. You must call the reception every time.

Stayed in August 2024

It was a bit hard for me to get to the property but that’s a Venice issue. The room felt and smelt old. WiFi did not work.

Stayed in June 2024

Fabric walls, carpet, several stairs and separated from the reception office.

It's on the quiet side, staff is friendly, and hotel restaurant.

Stayed in August 2024

Handles of the windows had been removed. No curtains. No tv or air con remote controls (staff had to come to the room). Wallpaper peeling off walls. Carpet stains. Lights and light bulbs missing.

The staff were very helpful and friendly. The location was a bit away from the train station, which is what we wanted. Nice and quiet. Good access to water buses for the airport. The room for 3 adults was cheap (for Venice)

Stayed in August 2024

The toilet was outside the room, there were muco in the bathroom and very small space.

The room is a bit ok, and the air conditioning was chilling enough.

Stayed in August 2024

There is no 24-hour kitchen service, they have restricted hours for ordering food and that makes everything bad.

The view is beautiful, it is a place deep in the mountains, so if your intention is to disconnect, it will be great.

Stayed in August 2024

Air conditioning failed. Rooms extremely small. Bed had broken slats. Restaurant offered a discount for residents, but then added on charges we hadn't anticipated.

Cheap for Venice and they had rooms available at the last minute. Location handy for two different vaporetto routes.

Stayed in July 2024

The pictures of the room look nothing like the real thing - we paid over £200 for 2 nights for a small room that ended up having no natural lighting, there were ants all over the room. There was also no remote for the air conditioning or the television so we could not control either. The cleaners also opened our bedroom door twice during our stay when we were still asleep - door was unable to manually lock from inside.

Very well located and lovely restaurant by the canal. Food excellent and staff very helpful and pleasant.

Stayed in July 2024

Not being in the main hotel, and the door to the annexe being open to all; unable to lower/switch off the air conditioning; spiders in the room (we were biten heavily); mould in the bathroom & shower; the shower curtain isn't low enough and floods the bathroom all the time.

The staff isdefinitely the highlight of the hotel

Stayed in July 2024

Already in the hall we saw white paint stains on the stairs (carpet), and then we came into narrow, almost claustrophobic room with dark red walls and the same, very used carpet. The smell was not very nice. Beds were very old and VERY uncomfortable. The socket was ripped out of the wall and even after reporting it (3 times) at the reception, it was not repaired during our stay. For such a high price for the room it was an absolute no-go

Good located, easy ways to city center and places of interest

Stayed in May 2024