- Different smells of humidity all over the building (reception, corridors, stairs, etc.), probably some work to do to improve it, like changing the cleaning product or trying new methods. - 5€ fee for using the luggage room after check out… - Lockers in the bedrooms very noisy. Only by turning the key to open/close it, it could be heard all around the dormitory. - Super loud music at the reception, so difficult to communicate with staff sometimes. - No curtains at the beds for intimacy. - Impossible to pay cash unless you have the exact amount (by card otherwise) - High price for low confort (around 50€/night) - Mattress curves like space-time distorsion and pillow was just too high, not good for the neck. - How often are the Doritos expiration dates checked?

- Very close to the metro line #15 that goes to the Duomo - Very friendly staff

Stayed in February 2023

nothing

good location, helpful and friendly staff, good value for money

Stayed in February 2023

nothing

good value for money, perfect location, friendly and helpful staff and comfortable bed

Stayed in February 2023

good price and quality

Stayed in November 2022

Very good hostel

Stayed in February 2023

The price Is a bit high for a hostel but other than that it's great.

Breakfast was great with fresh croissants and Nutella the coffee was also pretty good. The room was big enough not to make it awkward and all the procedures were simple.

Stayed in February 2023

Sometimes the energy wasn't working in the outlet and my phone would not get charged

Really nice location, environment and conditions

Stayed in February 2023

Clean rooms, good property value for money staff is polite and helpful

Stayed in January 2023

extra cost for towel

Clean, easy transportation and cooking facility

Stayed in January 2023

the staff

chill

Stayed in January 2023

CHARGES AND RUDENESS: They will charge you €10 if you arrive after 11 pm. Attention to the online check-in, they will also charge you €3 if you don't do it online. Attention to the reservation that includes a SMALL TOWEL only. When I requested the bath towel, the receptionist was rude and explain me nothing but kept telling me I was wrong and needed to pay €4 (for a very poor material that was accidentally ripped several times even in the slightest move). NO PRIVACY IN SHOWER: I was in a mixed room with other 11 people so the least expected was that the shower cabins should be provided with curtains, opaque glass or something but you could easily see through (see photo) BEDBUGS: This is surely the worst of my points here. It was found not one or a few, but a lot of bedbugs in the room, some dead and a lot alive!! Due to the amount found, the place is obviously infested with it and since I found some dead ones, surely the hostel is aware of the situation, but not only kept booking the room but also offered a very poor "solution": They just decided to move everyone who was located in that room to another part of the same room (it doesn't calm anyone's heart tbh) and besides that, they moved it all during the day without any of the guests present or warned about it. I just came to the room in the evening and everything was opened including our lockers with valuable items, so it was absolutely unacceptable to be done since they wouldn't assume any responsibility for lost/stolen items.

Excluding the night shift receptionist, the other were very helpful and nice. The croissant for breakfast is really fresh, I didn't try the fillings tough. Goof coffee and presentation.

Stayed in December 2022

This review is hidden because it doesn't meet our guidelines.

I didn’t like the whole lot of it, the staff were good, but the other people are the biggest issue, price point attracts certain others that have questionable habits when sharing such a close space especially when they’re smoking in the room cigarettes and cannabis. I left during the night as I was fed up.

I hated the property, I felt that everything felt pretty heavily disinfected, I’m not sure I was ready for a hostel experience though.

Stayed in January 2023

What and embarrassing attitude this receptionist at night had with me. unbelievable

Absolutely terrible place. I don’t recommend to anyone. They made pass the most embarrassing experience I had in hostels. I slept really tired and then I snored. You all know this is not something you can cure, one person in the bedroom was waking me up and asking me to sort this problem. I said I can’t because science doesn’t have a cure. She went then call the receptionist that came and ask the same thing to me. I said: when you guys discover the cure please publish articles in scientific journals and let my doctor knows. I am waiting for that.

Stayed in December 2022

Firstly I would like to apologise to the staff member who had the misfortune of meeting me the night I stayed there-I was charged a fee for "not checking in online" although I had received a green "you're good to go" check in message..??! In spite of my frosty response to this, the gentleman who checked me in went over and above to provide me with information & even advice!! The location isn't misrepresented, but it's difficult for anyone not prepared to find out that getting back to Centrale Station in early morning will be costly ( was quoted 15-25 euros by Uber drivers) .. the N25 night bus didn't appear.. I hope the management will do something to rectify the problems, because at this point in time, only the staff made spending money & time staying there a better option than staying at the airport. Don't lose your staff.. they're the best thing you've got going for you! Oh- and the location is great if you've got time for a 🍹 on Navigli.. ☺ As an experienced budget traveler.. I'll 😴 at the airport next 😔 time..

The staff ☺ The atmosphere and attention to detail. The level of cleanliness. A convenient in house shop with reasonable prices ☺

Stayed in December 2022

They charged extra money for check in late And it wasn't safe in my room becouse someone took some of my cloths and there was no reaction from the staff

The staff were nice friendly

Stayed in December 2022

the staff was super rude! the room was very dirty when we arrived at the hotel we realised that it was a dorm room HOT a hotel ( on bookkng its written hotel) . they make you keep your keys at the reception and they have a paper hanging saying that they are not responsible for the loss of your items which is very absurd! we asked the staff if we can keep the keys because we dont want anyone taking our stuff from the room, the receptionist wouldn't let us unless we sign a paper that says that if we lose the keys or any damage happens to the door ( even if its not our fault) that we have to pay 1200€ ! the toilets were superrr dirty we had to clean them ourselves before we use them! there was shampoo bottles left there from the previous guests! the bathroom and the room dont even have a garbage. they only offer you one towel per person and they refuse to change it your whole stay. the shower was also very dirty and the water doesn't go down the drain . the walls are very thin you can hear everything from the other rooms and the hallways. this was the most horrible experience of our entire lives! would not recommend to anyone under any circumstances! they deserve 0 stars not 3 stars.

nothing honestly

Stayed in December 2022

The receptionist was so good, unfortunately I didn't ask for his name

Stayed in December 2022

I reserved 4 bed room and got assigned 6 beds room, moreover the owner cancel my booking after I left.

Late checkin

Stayed in December 2022

Excellent choice to stay for a couple of days.

Stayed in December 2022

Standard of room was not according to value of money.

Staff was good and supportive

Stayed in December 2022

The staff is not good

I don’t like

Stayed in October 2022

The pinned location for the entrance was a bit off on Google maps.

Excellent value for your money. And a very nice hostel in all! It definitely exceeded my expectations.. I don't understand why the ratings for this hostel are not better than they are🤷‍♂️. Super friendly staff, who really seemed to like their job,, and it shows 🤩

Stayed in November 2022

nice stuff 10min away from transportation you can walk to city center (around 30min)

Stayed in October 2022

I was bitten by bed bugs several times :( It was very cold in the room, especially at night. There's no separate showers for men and women, and doors of cabins don't lock, so I felt quite uncomfortable. Drain in the shower also works poorly, and there's no place to hang your clothes/towel. Hostel communicated all the important information per e-mail only in Italian. And weird policy that you need to leave your key at reception every time when you go away...

Personal was mostly friendly, location is good if you want to visit Duomo.

Stayed in November 2022