Breakfast cancelled even after payment, unhelpful front desk

Location, cleanliness

Stayed in December 2023

The room had a tremendous paint odor! The first night of our stay we were in a room that smelled of extra special paint, we chose to leave the room window open for air when we first checked in because we were in a hurry to get out of the house, but we couldn't stand the smell when we went to bed at night. The smell of the room was very heavy, and the smell of paint in the toilet was even heavier. The next night we were given a different room that didn't smell like paint, but couldn't understand why they would sell a room that smelled so bad. The receptionist was quite nice and pointed out that we hadn't informed of our need for a room change in the first hour of check-in, which, indeed, I hadn't asked for, but couldn't understand why it would be sold. The hotel compensated for the free breakfast, but it was still a bad experience for us.

location

Stayed in December 2023

The room floor looked super old, the overall room decoration was outdated and there was no natural light. Finally, there was a very intense chlorine smell in the bathroom. Unfortunately, I wouldn't choose this hotel for my next stay in florence.

Stuff was helpful, the room was always really warm and has a renovated bathroom and is near the city center.

Stayed in December 2023

Great location and price. Receptionist were really welcoming and kind. The hotel has an interesting, vintage vibe. Loved my stay there.

Stayed in December 2023

Very clean

Stayed in December 2023

very old stuff, moldy walls, not cheap, no shower pressure, noisy

location, more or less

Stayed in October 2023

Nice location. The room is large and clean.

Stayed in November 2023

Not a lot

The location was perfect and the room was spacious and very clean. The building was lovely, typical Florence.

Stayed in September 2023

Nothing

The location is great, with a small city park nearby good for morning walking. The place is also in walking distance to the train station and the tourist area. The staff were very helpful, and the room was quite spacious. Although the room didn’t have an electric kittle but when I asked at the reception they offered me one during my stay.

Stayed in October 2023

The hotel is very dated. I thought this hotel had 24 hour front desk but it did not. The reception closed at 11 pm and you had to get in with a code. There was no water in the room and we were counting on the vending machine in the reception area but the whole area was closed so we did not have access to water. The elevator only goes up to the first floor after 11 pm also, you have to get off, enter another code and go up the stairs. Florence hotels are not very cheap in general but I am not sure if you get good value for your money at this hotel.

The room was bigger than Europe average. The staff were friendly. Walking distance to everything.

Stayed in October 2023

Great location and nice staff!

Stayed in October 2023

Didn’t like the room in the hotel or the staffs attitude to us. It wasn’t the cleanest. There was dust all over the curtains and the interior was very run down. There was a large number of Mosquitos in the room who bite us a number of times. We where covered in bite marks. Upon explaining to the staff that the room wasn’t cleaned they where so rude one lady in particular she didn’t want to listen to us. We showed her the bites and the picture of the dust. She was so rude even the girl at reception had to apologies to us for the other staff members attitude. Overall it was the worst hotel we have ever stayed at.

We liked the location. Within walking distance to main sites

Stayed in October 2023

This review is hidden because it doesn't meet our guidelines.

The interior of the hotel was poor, the staircase to the rooms was dismal and the lift was dated.

Location very good, room was very outdated / old fashioned, but clean

Stayed in September 2023

I would have liked it better if it would had a hot water pot and things to make coffee and tea but the price was so inexpensive, it wasn't a deal breaker.

Massimo, at the front desk, was very helpful with helping us find banks, sites, restaurants, etc...

Stayed in October 2023

Presence of mosquitoes can disturb sleep.

Close to the city center where most attractions are. Great service, they even offered to keep our luggage while we visited more places after check-out because the train was late. They offered an earlier check-in than the one programmed to help us save time.

Stayed in October 2023

Excellent

Stayed in September 2023

The room looked different than the photos. The room was ugly, there was traffic noise and loud music from the street all night

Stayed in October 2023

Location, very nice breakfast, accommodating staff.

Stayed in October 2023

This hotel is truly indescribable. The reception is unlike any other reception in the world and the hotel rooms are scattered throughout an old building, with private flats. The building must be an old warehouse or multi-storey shop. This hotel looks like nothing.

We were upgraded and enjoyed one of the beautifully renovated rooms.

Stayed in September 2023

Nothing

Comfortable bed and good sized room. Nice breakfast.

Stayed in September 2023

We enjoyed our stay at Hotel St. James, the rooms were clean and spacious and the location was good. The staff were very friendly and being able to keep our bags in the reception after check out made things very easy for us.

Stayed in September 2023

Nothing

I really love this little hotel, very well connected, location was great, the room was clean and spacious, really nice bathroom. The people who work there is very friendly and attentive. The cherry on top is they allow you to let your luggage at the reception after check out so you can enjoy your last day in the city. 10 min walk to the train station.

Stayed in September 2023

It’s not soundproof, we heard every footsteps of the other rooms

The receptionist

Stayed in September 2023

The bathroom smelled of sewage but I suspect this is because the building is old.

Great location, lovely staff.

Stayed in September 2023