Via XXVII Aprile 18, 50129 Florence, Italy
#307 of 381 hotels in Florence
Guests' ChoiceBased on 795 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
9.0
Facilities
7.7
Staff
8.6
Value for money
8.1
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: February 20, 2023
Zanna
AustraliaThere should be coffee tea or a mini fridge in the rooms
Staff is very helpful
Stayed in February 2023
Reviewed: February 14, 2023
Julia
United KingdomNothing particular comes to my mind. Only positive experience.
First of all, location is perfect, only some 7 minutes walk from the train station and some 10 minutes to the very core of historical centre and all museums. Room was clean, bed very comfy and staff very friendly. Really appreciated, thank you.
Stayed in February 2023
Reviewed: February 11, 2023
Tinmel
FranceGreat location! you can reach most of the monuments in the center of Firenzze by walking! quiet neighborhood. Very clean and spacious room. Comfortable beds
Stayed in January 2023
Reviewed: January 31, 2023
Max
United KingdomEntrance hard to find, it is just a door on the street with a buzzer in amongst others. once inside the door and also in the room it is very dated, sparse and lacking in welcoming decor and atmosphere. Shower poor and cold, toilet flush comical in its own way with a old stiff push button and high level cistern on the wall. Desperately in need of an upgrade and a refresh. If I had to be honest it is a bit embarrassing as a hotel and i have stayed in beter hostels.
Comfortable bed, room was warm and a central location, reception welcome was very good
Stayed in January 2023
Reviewed: January 11, 2023
Peter
United KingdomNo tea/coffee facilities
Nice big airy hotel, very quiet at night, and friendly and helpful receptionist. Area seemed fine at night, short walk to restaurants, 15 minutes to the station.
Stayed in November 2022
Reviewed: December 21, 2022
Shana
United StatesThere was no hot water. The space heater in my room did not work, and when I checked, it appeared that the heater, the power adaptor, and the outlet had recently caught on fire and melted. The entire hall smelled like smoke and cigarettes. The construction workers loudly started working in the hallway early in the morning.
great location!
Stayed in December 2022
Reviewed: November 26, 2022
Anton
MoldovaIt does not look like at all as in the photos on booking, only the bathroom looks the same. It is an old office building which somehow was transformed into a hotel with very old furniture, the whole room’s floor is covered in old flor tiles and there is no separate place for your shoes from outside, please add some cheapest slippers for your guest!
Nice location / staff / bathroom / nice price
Stayed in November 2022
Reviewed: November 22, 2022
Jacqueline
United StatesThe walls are just very thin, you can hear everything being said in nearby rooms. my neighbor had their tv on and at high volume. Also, around midnight it sounded like there were teenagers in the stairwell playing music. They were being very loud and it lasted until like 3 am. I had a lot of trouble sleeping most of the nights I stayed here.
Great location, comfortable room, reasonably priced, and great staff!
Stayed in November 2022
Reviewed: November 18, 2022
Casandra
RomaniaOld and cold rooms. Not like in the photos at all.
Just the location is very good. The lady at the reception was nice.
Stayed in November 2022
Reviewed: November 16, 2022
Francesco
United KingdomHotel looks old
Location
Stayed in November 2022
Reviewed: November 2, 2022
Anne
MaltaThe room was ok for a single night. Smelly bathroom. Needs some refurbishment.
The staff were very friendly, the location and the parking. The price of the room was cheap considering it's in Florence.
Stayed in November 2022
Reviewed: November 2, 2022
Irina
RomaniaI must have had the best room in the property. It was comfortable, quiet, full of light. Everybody was friendly and kind.
Stayed in October 2022
Reviewed: October 30, 2022
Elena_13_k
NetherlandsNothing. Bad facilities, not clean, overall bad experience.
Only the location
Stayed in October 2022
Reviewed: October 28, 2022
Aura
Greecedirty bathroom with hair on the walls.
comfortable bed
Stayed in October 2022
Reviewed: October 23, 2022
Qi
United StatesThis is a rundown place with old building smell. I believe a standard animal shelter is cleaner than this hotel. Furniture is broken and dusty, towels are very worn out.
I chose this hotel due to its location and the picture on booking.com. Unfortunately, this hotel is nothing like what you see on photo.
Stayed in October 2022
Reviewed: October 23, 2022
Angsananim
ThailandNo.
The location is good,we can find easily. The room is clean,tidy. The bathroom is clean, no foul smell. The bed is comfortable.The towels are clean, good smell.The surrounding is quiet. The staff are very nice. It's near the city center. We can walk to Duomo. There are bistro nearby.
Stayed in October 2022
Reviewed: October 19, 2022
Piraya
ThailandStaffs are friendly to helped out with locations and sightseeing. The room is big and clean.
Stayed in October 2022
Reviewed: October 18, 2022
Fanni
United KingdomWi-Fi was not working in my room and I didn’t like the shower.
Stayed in October 2022
Reviewed: October 16, 2022
Rosslyn
United KingdomA bit dated but spotless clean
Location was good, lovely gardens to sit in just outside the hotel
Stayed in October 2022
Reviewed: October 14, 2022
Bethany
United KingdomThe room we had didn’t really look like what we were expecting or the pictures. The shower head was broken in our room so you had to hold it in place to shower.
Great location! Bed was comfy and the room was clean. The windows block out so much noise from the busy street outside!
Stayed in October 2022
Reviewed: October 12, 2022
Debora
Argentinaits floors up stairs but there is an elevator, always use the elevator as the stairs are double floor.
the view out the window was out of this world
Stayed in October 2022
Reviewed: October 11, 2022
Caio
AustraliaI can’t justify the money paid for this property. The rooms are very old, we had a huge room with tiny bathroom that you could barely move in. mosquitos were a big issue in the room every night even though we kept all windows closed. There was not a fridge in the room, even the most basic hotels I have stayed in have had a fridge.
location was good.
Stayed in October 2022
Reviewed: October 6, 2022
Gerad
United Statessome renovation taking place while we were there but not a big issue.
great location - close to tram, food and sights.
Stayed in October 2022
Reviewed: September 29, 2022
Katie
United KingdomSmall room but can be expected for the price
Perfect location and a really good base. Friendly staff and good value for money.
Stayed in September 2022
Reviewed: September 26, 2022
Emily
United Kingdomgood location, staff were really friendly and helpful in showing us the top sites on a map. Room was super tidy and clean. Comfortable bed.
Stayed in September 2022
Florence, Italy
Châtel, France
Urbania, Italy
Ao Nang Beach, Thailand
Lisbon, Portugal
Amsterdam, Netherlands
Paris, France
Baie Lazare Mahé, Seychelles
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content