every thing

nothing

Stayed in August 2022

it was old furniture and the hotel wasn’t clean. I didn’t understand how could they be the member of the Relais& Chateau chain…

the hotel is in the heart of rome

Stayed in July 2022

some one take money from my personnel bag and my Rolex watch while Iam stying in the hotel, it is either room service or concierge, i will complaint to police if they didn’t bring it back, just discovered once left the hotel so upset about this

nothing

Stayed in August 2022

signs of untended wear & tear in hotel bedroom

location next to Piazza Navona

Stayed in August 2022

The room was very small and there wasn't enough room to fully open the wardrobe doors. To get the shower to work you have to manipulate both the hot and cold taps and it can take several minutes to actually get the shower to the temperature that you actually want.

The hotel rooftop was very nice and we liked the charming appeal of the hotel. The location was also very good being within walking distance to just about all the major landmarks

Stayed in August 2022

The rooms were old and small. The air conditioner does not keep up in summer. The rooms did not cool down below 75 degrees at best and some of our rooms were even hotter. The staff did not care and actually told us that the rooms were fine... until the air conditioner actually was pooled with water. The hotel had thin walls and the location was very loud.

The front desk women was very nice but had no control or answers.

Stayed in July 2022

The following did not meet the standards of a hotel rated in this category: - Check-in process: Since many customers arrived at the same time, the check-in process lasted 30 min. Clear signs of staff overload. If you know may customers arrive, have the req. personnel at the reception. - Wifi drops out every 3 hrs. - Glass containers are emptied every morning in front of hotel (noisy). Could be arranged to do otherwise. - A bio hotel: Only highly priced VEGAN & VEGGY food. Bio is not necessarily VEGAN/ VEGGY. - Room service: Ordering 2 coke and a water took 45 min. Kitchen closes at 10 pm (in Italy!) - Bedding stuff req. fresh and new stock. Bedding material old, partly yellow-colored. Simply gross. - You have to literally guide personnel to do what you want them to do (e.g. bringing the right order on-time). - Not ideal to put paper cups on glasses which have clearly been used and a bit of water/ tea/ coffee is left in it. Customer did not consume entire cap and prob wont do it 24 hrs later. If a cup contains remaining liquid, clean it rather than placing a paper cap on it. - Hotel interior shows signs of age, wear. Time for upgrade to a modern style or at least tidy-look. Old, dirty carpets wont do it any longer.

Excellent location.

Stayed in July 2022

something about the design and decoration seemed a little past glorie.

beautiful building in the center of rome

Stayed in June 2022

very worn interiors, errors by staff on dinner and taxi reservations. multiple calls to get laundry hours late.

the property is lacking any quality that you would expect from a Relais & Chateaux property. very limited service, mixed up reservations, laundry, etc.

Stayed in June 2022

The plumbing was terrible. Toilets didn’t flush and general water pressure was not good. Room was much smaller than expected.

Location was amazing. Roof top terrace was lovely. Staff were great.

Stayed in June 2022

Extremely small rooms, terrible pillows/ mattress in some rooms, no charm inside hotel hallways, nor the lobby, breakfast room had harsh white lighting. The pictures make this hotel and it’s roof terrace look way better than it is. Very expensive breakfast and drinks on terrace. This hotel wasn’t worth the price.

Beautiful building on the outside. Good location.

Stayed in May 2022

Location and friendliness of staff. Hotel is interesting as many art pieces an eclectic collection!

Stayed in April 2022

Tight space and little room to move easily at the buffet food tables. The breakfast was a disappointment during our stay this time. This was our sixth stay and one of the nice amenities provided was the great bio breakfast in the past. The breakfast was a disappointment this time. The assortments of fruits and other food were limited and were reduced by half. The Quality was not as good as the past.

Stayed in May 2022

Minimum temperature on the aircon was 20 - couldn't open the window due to noise so it was boiling hot. Need a degree in electrical engineering to work out light switches

Stayed in April 2022

Property is showing its ageless - needs renovation!

Great location! Beautiful rooftop terrace.

Stayed in June 2022

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Stayed in April 2025

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Stayed in April 2025

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Stayed in February 2025

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Stayed in March 2025

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Stayed in February 2025

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Stayed in February 2025

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Stayed in January 2025

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Stayed in February 2025

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Stayed in January 2025

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Stayed in January 2025