Reviews of Starhotels Terminus This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Piazza Garibaldi 91, 80142 Naples, Italy
#60 of 194 hotels in Naples
Guests' ChoiceReview Score
Based on 845 hotel reviews
8.5Score breakdown
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Cleanliness
9.0
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Comfort
9.0
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Location
9.0
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Facilities
8.6
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Staff
8.7
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Value for money
8.0
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Free Wifi
8.7
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Reviewed: April 10, 2025
Jonathan
United States32 Reviews10“Great location, comfortable and quiet rooms”- • Leisure trip
- • Solo traveler
- • Superior Double or Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
Nothing. A great experience.
Comfortable bed, quiet and spotless room, directly across from train stations, near good restaurants. Helpful staff.
Stayed in April 2025
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Reviewed: April 8, 2025
Catherine
United States4 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Two Connecting Double Rooms
- • Stayed 1 night
- • Submitted from a mobile device
Amazing breakfast.
Stayed in April 2025
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Reviewed: April 4, 2025
Jessica
United Kingdom25 Reviews1 helpful vote10“Always a great place”- • Business trip
- • Solo traveler
- • Suite
- • Stayed 1 night
- • Submitted from a mobile device
Gorgeous rooms, well located. Thank you again to Lucia for excellent service.
Stayed in April 2025
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Reviewed: April 3, 2025
Jessica
United Kingdom25 Reviews1 helpful vote10“Always a lovely place”- • Business trip
- • Solo traveler
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Being asked to add a tip at checkout which I’m guessing is because of my accent. My Italian colleague was not asked this question.
Always beautiful rooms and well located. Staff is lovely, especially Lucia who was very kind during check in.
Stayed in April 2025
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Reviewed: April 1, 2025
Leonard
United States5 Reviews2 helpful votes9.0“Very good location and great service”- • Leisure trip
- • Couple
- • Superior Double or Twin Room with Vesuvio View
- • Stayed 3 nights
- • Submitted from a mobile device
The staff, particularly the front desk, were exceptionally helpful. Other than the elevator service we were very satisfied
Stayed in March 2025
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Reviewed: April 1, 2025
Kevin
Australia51 Reviews9.0“Great Location, Nice hotle”- • Leisure trip
- • Couple
- • Superior Double or Twin Room with Vesuvio View
- • Stayed 2 nights
Breakfast service was very ordinary. Had to ask for plates, then cups and then cceral - staff were not watchi ng what was running out
All good. Location near train station was terrific. Room, staff and facilities were great
Stayed in March 2025
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Reviewed: March 30, 2025
David
United States2 Reviews1 helpful vote9.0“Quality place to stay and cannot beat the location across from the train station.”- • Leisure trip
- • Solo traveler
- • Superior Double or Twin Room with Vesuvio View
- • Stayed 1 night
The only thing I didn't like about my room was the work desk they provided was placed in a dark corner with no lighting.
Location across from the train station was ideal. Literally walk across the street. Despite being so close to the train station, I was able to sleep well (i.e., noise was not an issue for my room). For 20 Euro extra I could have checked in early had I waited another hour, but I had timed tickets elsewhere that I needed to leave immediately for. They graciously held my bags until I returned later in the day.
Stayed in March 2025
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Reviewed: March 27, 2025
Giulio
Italy4 Reviews10“just go,thank me later.”- • Leisure trip
- • Couple
- • Superior Double or Twin Room with Vesuvio View
- • Stayed 1 night
- • Submitted from a mobile device
nothing
amazing hotel,still one of the best in my opinion
Stayed in February 2025
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Reviewed: March 26, 2025
Julie
Canada12 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 1 night
- • Submitted from a mobile device
Shower didn't have a closure so water will definitely mist into bathroom area leaving it quite damp.
The suite on the 6th floor was excellent
Stayed in March 2025
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Reviewed: March 23, 2025
Cindy
United States7 Reviews9.0“Enjoyable and very accommodating…”- • Leisure trip
- • Couple
- • Superior Double or Twin Room with Vesuvio View
- • Stayed 3 nights
- • Submitted from a mobile device
No complaints…
Staff was very helpful and very accommodating. Staff was also very friendly. Would recommend to anyone staying in Naples…
Stayed in March 2025
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Reviewed: March 13, 2025
Octaviana
Romania20 Reviews2 helpful votes10“A good choice”- • Leisure trip
- • Solo traveler
- • Superior Double or Twin Room with Vesuvio View
- • Stayed 2 nights
- • Submitted from a mobile device
The position of the hotel is excellent, the staff was extremely kind, the cleanliness perfect, and the breakfast was varied and fresh.
Stayed in March 2025
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Reviewed: March 13, 2025
Carol
United States20 Reviews10“A great hotel in a great location!”- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Everything was great
Our room was great, comfortable, clean with a great minibar. We loved the staff and their friendliness. Super location.
Stayed in February 2025
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Reviewed: March 12, 2025
Karen
Malaysia30 Reviews7 helpful votes8.0“Nicest place to stay in Naples”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 4 nights
- • Submitted from a mobile device
I didn’t like the size of the shower stall… it’s puny. If you are taller than 156cm and weigh more than 65kg, you will find it very challenging to shower in the stall
I love the following about the property:- 1. Location - near the Metro and train station, restaurants, convenience stores, bakeries, etc 2. The toiletries provided don’t leave your skin dry. 3. Shower is really nice - water pressure and water temperature is perfect 4. Cupboard has enough hangers for 2 people. 5. Bed is comfortable and 2 pillows per person is provided.
Stayed in March 2025
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Reviewed: February 24, 2025
Awhale
Switzerland62 Reviews15 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
We decided to try the hotel breakfast one morning during our stay. At €14 per person, the price was reasonable, but the quality, selection, and freshness were disappointing. It didn’t feel worth it - would skip next time.
The hotel is in a great location, right across from the main train station. Despite being so central, the room was quiet and comfortable. The staff were helpful, and overall, it was a great stay - would definitely stay here again.
Stayed in February 2025
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Reviewed: February 22, 2025
Helen
United Kingdom11 Reviews10Exceptional- • Leisure trip
- • Travelers with friends
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Beautiful hotel, very helpful staff and thank you for the upgrade! Gorgeous breakfast too and good to have coffee and a chocolate in the room.
Stayed in February 2025
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Reviewed: February 22, 2025
Jie
Italy26 Reviews3 helpful votes8.0“Good position, good hotel, please improve the staff's skills”- • Business trip
- • Solo traveler
- • Superior Double or Twin Room with Vesuvio View
- • Stayed 2 nights
- • Submitted from a mobile device
The staff didn't check my reservation and asked me twice to pay for the breakfast, which had been included on my booking. Again, I didn't get any apologies for it.
The structure is renewed, pretty good House cleaning is good
Stayed in February 2025
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Reviewed: February 18, 2025
Adea
Switzerland1 review9.0“Our stay at this hotel was amazing!”- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
None
The location is great. It is a walking distance to the train stations and there are lots of restaurants nearby. It is also a walking distance to one if the stops of the hop on hop off (Stazione Garibaldi). We had an amazing Valentine’s dinner at the hotel. The food, presentation and the ambiance were excellent. The room is clean. and the the size is ok.
Stayed in February 2025
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Reviewed: February 16, 2025
Sascha
Austria26 Reviews1 helpful vote10“Great location and very clean”- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 1 night
Nothing to complain.
The room was comfortable and very clean. The staff at the reception was friendly and efficient. I like the breakfast with the large variety of options. I would book this hotel again.
Stayed in February 2025
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Reviewed: February 13, 2025
Mei
Malaysia2 Reviews8.0Very Good- • Leisure trip
- • Travelers with friends
- • Superior Double or Twin Room with Vesuvio View
- • Stayed 3 nights
- • Submitted from a mobile device
air conditioning is off during winter
super convenient for travelling
Stayed in February 2025
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Reviewed: February 11, 2025
Ma
Netherlands1 review7.0“It’s convenient for transportation, but the surrounding area is messy.”- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
The overall service at the hotel was average, and it didn’t feel very welcoming. Additionally, one of the receptionists was impatient with my questions and attitude.
It’s only 3min to the train station and also the metro station. If you’re planning to travel by train/metro, staying there is very convenient. But one more thing you need to be paying attention. There’re lots of homeless in that area. We were told more than once to stay in the hotel after 9 PM and to be mindful of our backpacks.
Stayed in February 2025
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Reviewed: February 11, 2025
Manal
Israel15 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast is not good for a 4 star hotel and for the general excellent hotel services.
Nice and tidy hotel. In front of the main train station and the central transportation area. Nearby are shopping areas, cafes and many restaurants.
Stayed in February 2025
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Reviewed: January 27, 2025
Isabella
Italy22 Reviews4 helpful votes9.0“Fabulous! Staff excellent and extremely kind”- • Business trip
- • Solo traveler
- • Superior Double or Twin Room with Vesuvio View
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Everything was just perfect !
Stayed in January 2025
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Reviewed: January 27, 2025
Marisa
United States12 Reviews6 helpful votes10“I would stay here again for the service and cleanliness and location”- • Leisure trip
- • Family with young children
- • Two Connecting Double Rooms
- • Stayed 4 nights
- • Submitted from a mobile device
Hard to get out of shower as it was a tub and toilet was too close making it cramped to get out
We had interconnected rooms. Very spacious and clean. Across street from train and metro station. Easy to catch taxi to go into town. Lots of security around train station. Excellent restaurants walking distance.
Stayed in January 2025
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Reviewed: January 17, 2025
Brianna
Australia4 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Only downside to our stay was the heating was WAY too hot and the aircon didn’t work. We resorted to opening our balcony door to combat this, however this opened onto busy traffic who were heavy handed on their horns :/ other than this though everything was great!
Right near the central station which was great for us with luggage! Garibaldi station is right at the doorstep of the hotel which was perfect for our day trip to Pompeii and getting into the city centre. Facilities and staff were great, with staff taking our luggage up to our room and storing it for us at checkout free of charge. Definitely more high end which was evident in all aspects, would highly recommend!
Stayed in January 2025
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