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  5. Reviews of Uptown Palace

Reviews of Uptown Palace This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Via Santa Sofia 10, Milan City Center, 20122 Milan, Italy

#166 of 454 hotels in Milan

Guests' Choice

Review Score

Based on 1861 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.5

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    7.9

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: July 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Very well located and easy access to public transportations. All hotel staff very nice and always available to provide guidance. Breakfast and dinner also good.

    Stayed in July 2024

  • Reviewed: July 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Paper cups in the room instead of proper cups . Housekeeping did not always stock up fully on tissues etc , so had to follow up .

    Nice hotel, friendly staff and convenient location .

    Stayed in July 2024

  • Reviewed: July 10, 2024

    7.0
    Feel like I got Jammed
    • Leisure trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 2 nights

    When I had to come back and stay for more nights suddenly the nightly rate price went up for the same room. And they took away the free breakfast and made me pay for it.

    hotel was good and in a good location The facilities were good. Staff were excellent except for one cranky little person on reception. If you can avoid him you will be ok Rude to me as well as the concierge which was part of his team ?

    Stayed in June 2024

  • Reviewed: July 1, 2024

    7.0
    Uptiwn palace
    • Leisure trip
    • Travelers with friends
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location is not bad but not that perfect as it's described. Room was dark. Big minus for the paper cups. Lobby is small and bar looks very sad.

    Staff was very nice and helpful. Room was ok in size and clean. Breakfast ok. Soundproof windows perfect!

    Stayed in July 2024

  • Reviewed: July 1, 2024

    9.0
    Nice place to stay, a bit pricey though.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    The mattress had some springs that tried to go in between my ribs and also it had very stiff edges sewed in. Despite being a good hotel the pricing is on the high side, probably going along with the general trend overall.

    A nice place to stay, air conditioned rooms, friendly staff and good service, good location, nice bar to relax with a drink or some food, extra services as breakfast to the room and minibar also available.

    Stayed in June 2024

  • Reviewed: July 1, 2024

    8.0
    Great stay
    • Leisure trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 7 nights

    Great stay

    Great stay

    Stayed in June 2024

  • Reviewed: July 1, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Almost 15 min walk from the Duomo.

    Stayed in June 2024

  • Reviewed: June 26, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The place is beautiful, but the design of the hotel is not comfortable. It needs to be modified, and the entrance also needs to be modified. In general, the place is considered poor for the amount we pay.

    Stayed in May 2024

  • Reviewed: June 25, 2024

    8.0
    8/10…… one of the best 4 star options at the center of Milano
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Small corridors

    Very good value for money. Location is close to the center 15 mins walk. Metro station is 6 mins walk. Only issue with the location is the construction around the building.

    Stayed in June 2024

  • Reviewed: June 25, 2024

    9.0
    Fair hotel, for fair price.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Construction works of Metro Line 4 in front of the hotel. (On weekend not noisy, just dirty).

    Well equipped hotel, nice staff. Rich breakfast. Just 2 stops with metro or tram or 15 mins walk to city center (Duomo) :-)

    Stayed in June 2024

  • Reviewed: June 24, 2024

    8.0
    Overall our stay was very enjoyable at uptown palace.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was a little on the small side.

    The staff were very polite and helpful.

    Stayed in June 2024

  • Reviewed: June 23, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower could have been better. No height adjustment. Not so good for the more vertically challenged.

    Location good for cathedral, 15min, and the bar area around the canals, 35min. Comfy bed. Dark and quiet at night

    Stayed in June 2024

  • Reviewed: June 14, 2024

    9.0
    Great location, great staff, would definitely stay again!
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    The location was really good, rooms spacious and comfortable, the staff were fantastic. They were happy to share their local knowledge, call taxis, print boarding passes - nothing was too much trouble.

    Stayed in June 2024

  • Reviewed: June 8, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights

    there is only instance coffee (two packs when we arrived and they did not refill after we consumed one. cups are paper cups which we consider is not very sustainable and disappointed if you consider you are in Italy and paying 250+ Euros per night for this standard. The worst was there was always peoples smoking right in front of the entrance when we got in/out the hotel... felt very bad about it, the main revolving door at the entrance is too small.

    room was clean and location is rather close to major attractions

    Stayed in June 2024

  • Reviewed: June 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfest

    Stayed in June 2024

  • Reviewed: June 7, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    1. We specifically looked for Hotel with Parking on site. Choose special filter. According to description- Hotel gas it’s own parking. However, it’s not true. Hotel located near city parking and you need to walk from parking back to hotel and at the time if departure, you need to cary your luggage to parking, or waist 15 minutes to go around block in traffic ? Due to construction) back to hotel. 2. Construction site right beside a hotel. You will be waked up at 6:00 am. Very noisy. 3. TV is at list 15 years old. 4 beer at the room bar 14 euro

    Our room was quite large. Bad was comfortable.

    Stayed in June 2024

  • Reviewed: June 7, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Perfect

    Stayed in June 2024

  • Reviewed: June 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    They were very nice to change my room

    Stayed in June 2024

  • Reviewed: May 28, 2024

    7.0
    1 night Milan stay before lake como
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Milan was not for me! But hotel was great for seeing Milan on foot...6 minute walk to the main attractions

    Great location. Staff very helpful and lovely porters on arrival.

    Stayed in May 2024

  • Reviewed: May 26, 2024

    8.0
    Very Good
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Really good location. Close to metro station. We got upgraded for free, which was excellent. Staff were helpful.

    Stayed in April 2024

  • Reviewed: May 19, 2024

    9.0
    Staff was so kind and helpful
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was a lot of construction going on around the building which was a bit of a distraction. The bed wasn't as comfortable as I expected it to be in a place like this.

    Qayyum (one of the men who worked in the lobby) went above and beyond his duties in helping us during our stay there. We were unsure how to navigate the metro and subway system and he assisted us after he got off work, making sure we made it on the right route. We were truly amazed and blessed. I believe he should be voted employee of the month! The bath toiletries were lovely 🌹

    Stayed in May 2024

  • Reviewed: May 19, 2024

    9.0
    Great stay in the heart of Milan
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Overpriced mini bar. €16 for a small bottle of water

    Extremely welcoming front desk personnel

    Stayed in May 2024

  • Reviewed: May 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was a bit limited. The desk in the room was too small to have anything done. The chair was uncomfortable.

    Cleanness, stuff and location.

    Stayed in May 2024

  • Reviewed: May 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights

    great location

    Stayed in May 2024

  • Reviewed: May 9, 2024

    7.0
    Good but not coming back.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    The room is ok, I would have liked more space for hanging clothes. It was very clean but smell everyday like vinegar... and the window only open a little bit. Bathroom has no ventilation It would be nice to have an espresso machine instead of instant coffee, specialty in Italy...

    Location is good, 15 minutes walking from the duomo. Staff was very helpfull and friendly, they received a package for me and made some restaurants reservations.

    Stayed in May 2024

Showing 76 - 100

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