The window was locked.

Good location within walking distance to Duomo. Nice hotel with rooms that make you feel at home. The complimentary minibar in the fridge was a nice surprise. Generous and tasty breakfast.

Stayed in February 2023

Top hot and could not alter the temperature to be under 19 degrees and couldn't open window as constant traffic which was a combination of cars and trams. Extremely noisy rooms (could not open the bathroom door due to bidet) cleaning room was located next to our room which means a 8am wake up call each morning. Decor outdated, not sure why this hotel is a 4 star.

Great location

Stayed in February 2023

Sound proof windows

It was very noisy due to the tramway

Stayed in January 2023

the window didn’t close properly, letting in the 0 degree air from outside. the rooms are poorly sound insulated. there are essentially no facilities, other than a restaurant near the entrance. the hotel does not do it’s 4 stars justice, but is more like 2-3 stars.

the location is alright, and the room was clean.

Stayed in January 2023

Amazing service, location and big comfortable beds. Best sleep I’ve had on my European holiday. Great job

Stayed in January 2023

the staff were not friendly at all. Shower was broken in the room, it was leaking so much that non of the water was actually going from the shower itself. We stayed only for one day so basically, we did not have time to bother with requests to fix it. You would expect that cleanning personell should address that when see it while cleaning the room. If you are a light sleeper coose a different location, the windos are facing the sreet and it is pretty loud with tram going there almost 24/7

The location was ok. Breakfast is fine

Stayed in December 2022

Nothing

The area, hotel, breakfast, minibar, shower, confortable bed, I will return here.

Stayed in December 2022

Wonderful hotel, great and very helpful staff, close to Public transportation and the city center

Stayed in November 2022

Management decision to not have air con during a warm week meant the room was stifling hot so we had to leave the window open. That caused mosquitoes to come into our room so we left the Windsor covered in bites.

The staff are phenomenal - very helpful and would attend immediately to all queries. The breakfast is fantastic, especially for Gluten Free, with lots of cereal, fruit etc.

Stayed in October 2022

The air conditioning doesn’t work, it was hot as hell all nights, when we told the receptionist about it he told us that there nothing he can do about it, we didn’t sleep well the whole time and we had to open the window for air but it is very loud outside:(

the room looks good and clean.

Stayed in November 2022

The ambiance of the room was not good. The room was small and very plain.

Great people at the reception, great restaurant downstairs, great breakfast and clean room.

Stayed in October 2022

breakfast in back of shop. Food for breakfast all uncovered and mainly cold. no tea/ coffee facilities in room. staff not very helpful

convenient for metro and trams

Stayed in October 2022

property has very basic setup like furnishings specifically not even a functional desk in the room. the cost is too high for they what they provide.

location was great

Stayed in October 2022

amazing hotel, baby friendly (we were travelling with a 6months old baby). the baby bed was excellent. the staff amazing, the food was incredible good and fresh.

Stayed in September 2022

NA

The room was elegant and roomy. I enjoy trolleys so the sound of trolley cars might be annoying for some.

Stayed in September 2022

The wifi was hard to keep connected and once connected, it wasn't as fast. Often times I would disconnect and use my slow data, because it moved faster.

I was really only in town for 28hrs, but the room was clean and comfy - great place to rest your head at night. I really appreciate the front desk calling taxis for travelers, because getting around during a rainy day can prove to be difficult or getting a taxi with the language barrier is hard too.

Stayed in September 2022

nothing i think off, unless they can do miracles and stop the taxi strikes

everything perfect, even through the strike they went out of their way to find a solution and managed this perfectly. They write the best breakfast in Milano, I cannot judge that, it was very good that i can say AND the scrambled eggs were the best scrambled eggs I ever had on a hotel buffet worldwide, better than some freshly made I had. And as a platinum frequent flyer i had my share of scrambled eggs, so a huge bravo!!!

Stayed in September 2022

no customer service very rude

nothing

Stayed in September 2022

No internet in the room and AC was not working

Rooms seemed to be renovated

Stayed in August 2022

professional service from the front desk, to the cafe bar, and cleaning staff. thank you all very much!

Stayed in September 2022

It would be perfect if staff smiled a bit more ;)

Breakfast was amazing. Hotel is really quiet. Metro station really near. Location was great. And I loved bar at the lobby.

Stayed in August 2022

Iron was downstairs. Breakfast was a small variety.

The cleanliness and the room size was really good. Bed was comfortable. Bathroom was a good size also!

Stayed in August 2022

Shame the restaurant wasn’t open for dinner(August)

Friendly staff, quiet clean room, substantial breakfast

Stayed in August 2022

Wifi was slow

Impressed by breakfast, service, cleaning, hotel room, front guest staff

Stayed in August 2022

Excellent location and a very clean room. Breakfast was also delicious!

Stayed in August 2022