Reviews of Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Norman Manley Boulevard, Negril, Jamaica
#36 of 51 hotels in Negril
Guests' ChoiceReview Score
Based on 82 hotel reviews
Score breakdown
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Cleanliness
7.9
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Comfort
8.1
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Location
8.4
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Facilities
7.8
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Staff
7.9
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Value for money
7.2
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Free Wifi
6.7
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: March 13, 2025
Taneisha
Jamaica6 Reviews1 helpful voteVery GoodThere wasn't alot of staff , service delay.
The food was great.
Stayed in March 2025
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Reviewed: January 16, 2025
Debra
United States13 Reviews1 helpful voteVery GoodBooked a room with 2 beds, they tried to put us in a room with one bed. They put us in another building ,not as nice, with two beds when I complained. Problem was the air did not work well. They had to come in and fix a leak from air conditioner and my coffee pot did not work. They did change it.
Stayed in December 2024
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Reviewed: October 22, 2024
Sinclair
Jamaica1 review1 helpful voteGoodThe vibe and staff
Stayed in October 2024
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Reviewed: October 14, 2024
Tatanisha
United States2 Reviews4 helpful votes“Beautiful moments and wonderful location. We will btommende”The room we stayed need maintenance. Warp floor, warped coffee table, AC was not cold enough. The furniture in the rooms need a refresh.
We love the butler set ice! Michelle and Condley were great. We love the location and the view from our room 9005. Ocean Point is our favorite!
Stayed in October 2024
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Reviewed: September 27, 2024
Walker
Abkhazia, Georgia1 review1 helpful vote“Very friendly staff ,clean and spacious room well taken care of by housekeeping,if the can improve the food in the resta”Upon arrival the phone didn’t work after reporting no one came ,the drapes didn’t close properly so the light wake you up early,The bed wasn’t comfortable and the biggest issue was the food too cold and lack taste .
We love the professionalism of the front desk team Tavia and Gabrielle,the room was very clean and spacious. The service in the buffet from Ms Georgia was excellent
Stayed in September 2024
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Reviewed: August 12, 2024
Joan
Jamaica1 review“This experience was good, not great. Six years ago was much better.”It was a challenge to book restaurants on the app The staff did not seem happy for the most part (perhaps overwhelmed) The bathroom shower had moles and generally did not feel clean Consider changing the air freshener at the lobby( affects sinuses)
Dinner was generally great at the restaurants The gym facility was excellent and the trainer was very helpful The cafe and sports bar was excellent Entertainment was good
Stayed in August 2024
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Reviewed: August 9, 2024
Griffiths
Jamaica1 review1 helpful voteGoodLocation is hard to find on Google maps. Confusion at check-in for hideaway
Staff, food, vibes-team, pool, and the room were awesome.
Stayed in August 2024
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Reviewed: May 13, 2024
Nordia
United States1 review1 helpful votePleasantsmell of room, dirty drapes in room, not keeping the proprerty updated.
food
Stayed in May 2024
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Reviewed: February 10, 2024
April
United States10 Reviews1 helpful vote“Although this was a beautiful property, there were several things that made the stay less than ideal.”I booked a swim out for my birthday and it wasn’t available!
The location and the amazing views.
Stayed in February 2024
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Reviewed: November 24, 2023
Shannon
United States2 Reviews“I made the best of my vacation especially because it was my first trip to Jamaica.”The night life was horrible. The sports bar closed at 1 am. The swim up pool bars closed at 10 as did the other bars on grounds. Its a vacation not a senior living residence. All the bars on the resort didn’t have same liquor at each bar you had to find the one with the liquor of your choice. They would run out and that was it for you. I also feel they newd to clean the rooms with pools. I was there and my pool didn’t get cleaned at all. It had stuff floating and the water had like a film by the walls.
The view was beautiful. Staff friendly, helpful and very nice. The housekeepers were excellent.
Stayed in November 2023
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Reviewed: August 31, 2023
Latorsha
United States1 review“NOT WORTH THE MONEY!”The resort need to be renovated. Some of the bedroom furniture have rotten spots on it water, which need to be replaced. Make certain when housekeeping clean room to leave clean wash clothes and bath towels if remove from room. Definitely don’t close the ADULT POOL on a Saturday. That is one of the more popular days for tourists! Which was a waste of money for a swim out room for that day!
DWIGHT, PETER, and KEISHA were Wonderful host at the adult pool.
Stayed in August 2023
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Reviewed: February 18, 2023
Johneice
United States2 Reviews“it’s to far from Montego Bay - there is nothing to do in Negril , therefore you will be spending slot of your travel tim”The rooms stayed clean, the staff was always cleaning
the property was clean , but the food wasn’t good at all - especially the Buffett - it was horrible,
Stayed in February 2023
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Reviewed: September 16, 2022
Mckall
France3 Reviews“We loved the excellent entertainment at this venue especially in the evenings.”Nothing
Good
Stayed in August 2022
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Reviewed: August 23, 2022
Rohan
Jamaica1 review“It was good.”I like my room attendant and my waitress at the Caribbean cuisine Kadian was excellent .
Location was great, by the hill at the grand lido, but the service was very poor all the staff would stand at the bar shouting in there own language , after serving no one came on check if you're ok . The server's aren't professional I didn't go back there.
Stayed in August 2022
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Reviewed: July 6, 2022
Angel
United States3 Reviews1 helpful vote“Enjoyed my stay but not sure if we will go back.”food wasn’t tasty and the staff in the cafeteria/buffet was unfriendly and rude.
Irika and Yandy amazing support and customer service.
Stayed in July 2022
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Reviewed: June 28, 2022
Eleanor
United States7 Reviews5 helpful votes“Dissatisfied”Sexual harassment
Stayed in June 2022
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Reviewed: October 11, 2024
Dandra
United States6 Reviews5 helpful votes“Walked into room there was workers not housing attendants hanging out, then didnt get two bed room what I PAID for they”Poor food and drink quality, roach in room and didnt get what paid for
The workers were nice ,beach clean
Stayed in October 2024
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Reviewed: September 10, 2024
Crystal
United States5 Reviews“The butlers and vibe crew were the best. The best birthday I’ve had!”I loved everything about it!
It was beautiful! Everything was on the property we didn’t have to leave the resort for anything!
Stayed in September 2024
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Reviewed: August 24, 2024
Nicole
United States8 Reviews“Just okay. Probably wouldn’t stay again.”Property needs updating.
The A/C.
Stayed in August 2024
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Reviewed: August 20, 2024
Summerna
United States4 Reviews“Staff and lack of service are disappointing”Staff service and attitude
Facilities
Stayed in August 2024
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Reviewed: June 4, 2024
Kenroy
Jamaica24 Reviews6 helpful votes“My stay was great and fun. I enjoyed every single moment and second there. Big up to the Vibes Team”The Breakfast was lovely, I loved the fact they have more than one persons serving hamlets, It makes the wait time less and flowing
Stayed in June 2024
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Reviewed: April 26, 2024
Jasmine
United States5 Reviews“We love Royalton and have stayed in different ones and have the same great experience”It was clean, staff was friendly and helpful
Stayed in April 2024
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Reviewed: April 2, 2024
Britton
Jamaica1 review“It was great. The staff was friendly and courteous”N/A
The scenic views.
Stayed in April 2024
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Reviewed: March 13, 2024
Arne
Germany15 Reviews1 helpful vote“This is not a hideaway! Too loud to relax.”Check in: our booking confirmation said 2 large beds , reception told us it depends on availability. We had to speak to 3 employees and finally got the last available room with 2 beds ,next to the pool bar. Where they played loud pool games and music during the day and at night you still hear the loud music from the Royalton main stage. That’s not really what you expect when the hotel is called hideaway. If you’re looking for a party hotel you are at the right place. If you’re looking for a hideaway to relax and enjoy high quality food ( 5 star hotel ) you might be disappointed.
Room is luxurious, I like the bracelet key. The Ocean Point Bistro is a beautiful location to enjoy the view over the ocean.
Stayed in March 2024
