Food and drinks options were limited, often out of items as well. After Showtime the long waiting for the disco to open could be better handle. I had a bad approach from one male security guard because I'm black (I'm Jamaican) assuming I wasn't a guest probably because I entered the property with three white female, I'd just re-enter the property and showed my wristband to the guards at the gates which he can see from the lobby entrance. It's a pity because all the other securities were good people. Most the staff are wonderful enough for others to take notes but you find few bad apples everywhere.

My poolside garden view room was wonderful it grows on me. Pool bar games are fun, Bartenders are helpful and the entertainment is good. Food is good, check in was good. Property is clean with wonderful beach view. Lot's of friendly staff.

Stayed in September 2022

The fact that we asked for beach towel and up to this day we have not recieved them everytime we went they were still out. Next, the food was very limited and had little to no good food to eat. The bathroom had hair on the blow dryer and the sink was soken wet. The phone in the room does not work and the towels are not changed daily for stay over guests unless you ask. The facilities need a lot of work is old and needs to be repainted the walls down at the beach has moles and the railings are rusty and stripping paint. The tiles in the room were dirty and cracked

The customer was everything

Stayed in August 2022

Everything

Nothing

Stayed in September 2022

The food

The beach

Stayed in September 2022

The staff could be rude and unprofessional. We had to ask multiple times to get our sheets changed. One of the housekeeping staff even asked me to sneak her a meal from the restaurant. They also had some great staff. Shoutout to Langford from the lobby bar!

The location was great! it’s very close to the beach and shops. They also always had activities on site.

Stayed in September 2022

Fried dumplings

Food was okay

Stayed in August 2022

They seemed to have a problem at our check in with towels. Got our towels the next day!! Strange but true! The fact that there was no towels the first day was not good at all.

The food choices were great! The staff tried to do your cooked to order food well so you could enjoy it. The servers in the dining area were very friendly and observant. Good overall.

Stayed in August 2022

Customer service at the front desk needs to improve. There needs to be more variety of foods, especially for vegetarians and vegans. The bathrooms in the rooms could do with a make over (rust areas and old bathtubs).

The view from the room was beautiful! I enjoyed the beach. The servers at the restaurants were really nice and helpful. I learned a few of their names.

Stayed in August 2022

I didn’t like that they didn’t seem to have enough towels. every-time I needed a towel to shower they were always out and there was nothing they would do.

The property was definitely worth the amount we paid.

Stayed in August 2022

the food was not so good and the entertainment could’ve been better. there was nothing to do on the resort after 11:30. if you wanted late night fun you had to go on the hip strip.

I liked the location of the resort .

Stayed in August 2022

A lot of changes have happened from my last visit and I surprised with the buffet and bar

The location and the staff

Stayed in July 2022

property needs a major upgrade pertaining to the bathroom etc

staff is friendly and food is good and the view is beautiful

Stayed in July 2022

The elevator didn’t work, staff member was rude to me, all inclusive but I can’t even eat in my room. dishes and plates remained outside of our room for days.

The rooms were comfortable and cozy

Stayed in June 2022

The staff were not very friendly. I also expected to get authentic Jamaican cuisine on the resort which did not happen at the buffet

The entertainment was on par at all times!!

Stayed in July 2022

Customer service Liquor Variety of food

Views, location

Stayed in July 2022

It was not up to date. Everything looked old. The rooms were basic and old. Bathroom in our room was broken and even though we reported it no one came to fix it. There was mold and stains on the bathroom walls

The Beach Front and the pools

Stayed in July 2022

parking facilities, restrooms need updating , elevator not working,food choices better at your Cornwall facilities

great entertainment staff

Stayed in July 2022

bad

bad

Stayed in July 2022

Elevator was broken before we arrived was not repaired in the 7 days we were there which had us on vacation walking up and down 4 flights of stairs. Our room was only cleaned 2 times in the entire week. The shower water would cut off mid shower and you would have to wait for it to return. The pools were dirty ! There are only 2 outlet plugs in the entire room .. 1 of those were in the bathroom. No fridge to keep drinks cool. It was not the same rooms showed on the website.

The staff was great! Very friendly and helpful! The food was good! Alot of options that met all dietary and food restriction needs! Entertainment was great! We enjoyed the offering of kayaking and paddleboarding and the use of the sister hotels immaculate pool.

Stayed in June 2022

The breakfast was awesome. The snack bar needs more food varieties. (Meat, chips, candy)..

Stayed in May 2022

The dinner and entertainment could have been better.

The staff

Stayed in July 2022

booking instructions were not clear

Stayed in May 2022

The toilet not working, report from friday and we left not being able to flush. Some staff unpleasant. The fridge was malfunctioning Limited daytime sctivity Imited food variety I never enjoyed myself in most things Water back up in the basin

The food,especially at The Grill bar The location was great. Fairly quiet

Stayed in May 2022

Had to ask for towels. Room had no mini fridge, safe in room did not function.

Hotel is on the beach

Stayed in May 2022

the shower kept going out while we were showering.

the bed was comfy. the ocean view was nice.

Stayed in May 2022