Lots of swamp flies on balcony could not enjoy the view from the balcony

Lots of amenities and activities for families

Stayed in August 2024

Food complements in room was not restocked daily, TV was hit and miss whe it came to picture quality. The standard of the bathroom and shower grouting was not clean especially for the price paid. Privilege pool and beach areas should be policed more vigorously so non members don't take advantage. Resort employees some were expecting tips, which should not be the case as we are paying top dollar for the experience.

Martha's market breakfast was excellent, the variety of foods was off the charts.

Stayed in August 2024

Everything was far away. And the walk to get there was tiring. Because of this I didn’t get to explore more than 60% of the property. It was more convenient ordering room service than to go out and dine because of the distance. The ice cream bar opens up at 4:30pm. Which in my opinion was extremely late for ice cream

The rooms were comfortable and properly air conditioned. And the property was very clean.

Stayed in July 2024

Clean and accommodating

Stayed in July 2024

Everything was on point.

Stayed in July 2024

The entertainment was poor

The scenery was very beautiful and the service was excellent .

Stayed in July 2024

Limited fruit options, room could have been a little colder but was OK and we wanted a little more daytime entertainment.

The entire experience was awesome. Staff very hospitable, environment super clean, my upgrade was well worth it.

Stayed in July 2024

The food and music were subpar. Generally speaking, I feel like we (guest's) leave our norm to experience other cultures, in which case I would say the Jamaican culture was a bit washed down on property, if I am spending "all inclusive" money, I don't feel like I should have to leave the property completely in an effort to get authentic Jamaican food and vibes... can't forget the mosquitos...a little treatment wouldn't hurt

The facilities were perfect, the property is aesthetically beautiful, the staff was amazing, entertainment was on point (shout out to Donella and Wayne), beach was beautiful, pool was massive. The property was so big that even when the area was "full" we all had plenty of space to ourselves.

Stayed in July 2024

The arrangements in regards to the booking of the restaurants, especially the sugar cane

Stayed in July 2024

Staff needs to focus on the guest and not their coworkers.

It’s beautiful!! My 4th time staying there. It’s my take me abroad when I can’t leave my country vacation spot.

Stayed in July 2024

The lack of entertainment, staffs lazing around and for lunch and dinner there wasn't much variety to choose from. Every night its basically the same sets of food

The breakfast was good. I think that for me I enjoy over all the other meals throughout the day.

Stayed in July 2024

I was not pleased about the room preparation as they checked us into a room that was partially ready, the room was just mopped and the floor was still wet when we got there

The property was breathtaking and the food was good

Stayed in July 2024

N/A

Lovely beach, new facilities. Excellent breakfast!

Stayed in May 2024

Not enough places to hide from the sun

Love the location, clean, quiet and relaxing

Stayed in June 2024

Rude unprofessional staff. Check in was supposed to be at 3 and the staff did not check us in until 5:30 pm and kept making excuses for our room not being ready. The front desk receptionist was also rude, not friendly. Drinks were poor quality with up charges for decent alcohol, extra fee to enter into the adult area of the resort

Beautiful property fun amenities lots of food options beach lazy river steak restaurant was the only delicious food in the adult side

Stayed in May 2024

I wish room service was 24 hours,

They had a variety of cuisines, The hotel was beautiful, and The entertainment was lovely. They had a themed show every night and a live band outside

Stayed in June 2024

I had dinner at the Red Snapper restaurant and I ordered the Grilled Hoki Fish Fillet. It looked really good despite it's smell. However, after consuming the meal moments after I found myself vomiting in tge bathroom none stop. And there was alot of oil in the plate as well which I didn't like.

It really open and spacious, wonderful hospitality

Stayed in June 2024

U have lots of place to choose to eat

It was beautiful

Stayed in June 2024

Long wait for restaurants

It’s so many things to do property.

Stayed in May 2024

Different food options and The pool.

Stayed in June 2024

The entertainment could be better especially on weekdays

Cleanliness

Stayed in May 2024

When the hotel executives are on the site the staff can not handle taking care them and us. The day before we’re to leave the I went to eat breakfast no problem. Lunch came the same hostess said I needed a shirt. I said to her I didn’t need one this morning what changed? She asked her partner she agreed I needed a shirt I proceeded to tell that I had the same attire this morning what happened no response and the hostess let me in well to my surprise it was full of hotel executives and get served was bad because they were catering to them which i understand but we waited 45 mins for water that I had to go find someone to get it for us. And she had an attitude needless I was very upset but me naw bother. One love

Just about everything

Stayed in June 2024

General maintenance could be better. Every lift we went in had broken tiles on the floor. Our room had a number of issues including the air-con not working properly, the power cutting out, the balcony light not working and a leak from the ceiling. Pretty sure I got food poisoning during our stay and spent 12 hours feeling very very sick. Our son fell as hit his head on the last day we were staying and no staff tried to help or offered any first aid care. Was really disappointed by this.

The majority of staff are excellent, especially Vernice and Donnette working in the privilege lounge. Christine at check in and Shannoi in guest services were also great. Food is generally really good and lots of options and choices throughout the resort. The jerk hut for lunch near the pool is great. Bar staff at the pool bar are friendly and work really hard to make sure everyone is having a good time.

Stayed in May 2024

A couple of little hiccups but way quickly and efficiently dealt with by management .

Beautiful hotel and facilities. Love the layouts. Staff is very helpful and respectful. Always ready and willing to meet guests' needs.

Stayed in May 2024

Loved the rooms the amenities and the food. Everything was amazing

Stayed in April 2024