The bathrooms in the general areas only have two stalls. The food options were somewhat limited. More Entertainment could have been included.

The property was very clean and beautiful. Comfy rooms.

Stayed in October 2023

I didn't like that the bathrooms are not wheelchair accessible and the shower needs proper cleaning.

For the most part the food was good, Melonie at the front office went above and beyond for us to have a memorable stay, I enjoyed the beach , pool and the lazy river.

Stayed in September 2023

The food

The service was great

Stayed in September 2023

The beach is not developed.

The staff, the pool activities, restaurants options.

Stayed in September 2023

I think the entertainment sections needs some work.

I absolutely loved the view, the warm and friendliness of the staffs and the entire atmosphere. My room was also great, there were no complaints there.

Stayed in September 2023

No ackee and salt fish

Stayed in August 2023

Room temperature because of the controlled air, the food at the Jerk chicken spot was disgusting, the drinks are delicious but weak, the water in the shower and tub was burning hot it was no in between, ( either extremely hot or cold). The lack of washcloths and extra towels.

The room we stayed in was nice it smelled cleaned, the staff friendly and helpful they did a great job at accommodating us , the view of the room was nice and the grounds are beautiful.

Stayed in August 2023

The lack of towels and wash clothes, we had to wait hours to receive them to not receiving them. When we never had wash clothes in our room in the 1st place. The sitting area furniture in the rooms needs to be cleaned badly. The jerk chicken restaurant there is horrible! The jerk burgers that they serve in every restaurant are disgusting, (to tough and very tasteless), & the alcoholic drinks are weak. Housekeeping barely cleaned our room and even after tipping them beforehand to ensure they did a good job, no towels or wash clothes were left in the room and certain areas were not cleaned properly. The air control in the rooms was very low. Took a while for the room to cool off.

I can appreciate the staff going out of their way to accommodate me and my son due to the circumstances of the hotel being extremely busy. We received an upgraded room due to the wait and although the women there don’t smile much, they are really nice and professional. Lots to do there if you just want to go on a relaxing trip and not do any excursions. I like that it lots to do as a family, my two year old son enjoyed himself in the kids area and on movie night. It was his birthday trip, so the staff treated him like a king🙂. The grounds there are beautiful, lots of walking but beautiful. The food at the Red Snapper delicious! I could have eaten there everyday. The food at the buffet restaurant Martha’s it was good, best curry chicken I’ve had and they have a variety of options.

Stayed in August 2023

Have a water park for adults

Didn't get no Acker n saltfish I was really looking forward to that

Stayed in August 2023

The visit was too short... also, it was my daughter's birthday and we were promised a massage/basket to take a VIP Tour that we never received after the tour ended. she was disappointed, but other than that it was great!!

Everything, especially the customer service.

Stayed in September 2023

It was humid due to the temperature. There were no beach sports or games or outdoor activities.

Bowling and pool games

Stayed in September 2023

Only the amenities.

Breakfast was boring and limited. The amenities were ok but the staff and the service was extremely poor. How can a Previllige restaurant serve the same menu everyday?

Stayed in September 2023

A little far out from everything.

Beautiful big resort

Stayed in August 2023

No washcloths in the room at check-in. Our balcony was very dirty. The room safety box didn't work.

Check-in was quick, arrived late due to delayed flight so there was no line. Our room was clean but they skipped over the balcony (dirty). We tried all the restaurants except Thali (Indian style foods), everyone featured a different cuisine. Martha's Market (buffet style) was my kids favorite restaurant. Sakura Japanese style restaurant (reservations a must). Route 66 was americanized foods, La Laconda- had italian foods, sugarkane- jamaican/carribbean foods. The Jamaican grill between the pool and the beach was my favorite, the jerk or bbq chicken was delicious. Mike's cafe' had great pastries, coffees and teas. The kids waterpark, lazy pool and main pool areas was clean and fun. The kid waterpark had its own grilled foods and beverages daily. The main pool played music daily, family fun activities, trivia and more. The swim up bar was convenient for the kids and adults. The beach area was rocky, must wear swim/water shoes. Towels was available everyday near the main pool. Lots of nightly entertainment, bowling alley and teens club on site (limited hours). Visited the gift shops several times (expensive). Overall our stay was 9/10.

Stayed in August 2023

Rate

Everything

Stayed in August 2023

Not much activities

Food, Lazy River, Bowling

Stayed in August 2023

Room service was not good and we was supposed to have certain special offers because we paid Extra for privilege service and was not told or accommodated until the last day

Cleanliness

Stayed in August 2023

Steak should have been included in the all inclusive package.

Stayed in July 2023

Some of the staff were not pleasant and poor customer service.

Great location. Love the pools, beach and other amenities

Stayed in August 2023

I didn't like the fact that the water slides were for kids only but my son had a great time there.

The staff were warm n friendly. The food was great, the restaurant on point with the dishes. My son enjoyed the water park. The beach butlers were amazing. Beach party n disco did shot! Bowling was super fun. The entire property was amazing. I enjoyed every moment n so did my son.

Stayed in August 2023

The aggressive team over at the “vacation club” scam almost resulted in us checking out after our FIRST night and demanding a refund for the next 3 nights. They were very friendly at first when they wanted to sell us a product that we had absolutely no idea about. We aren’t allowed to research the product and was almost felt like we were being forced to buy it right there and then. The minute we kind of hinted that we wouldn’t be moving forward with this product, it seems as if all hell had broken loose and free’d the demons of the vacation club with them. They were very mean, very judgmental, very nasty and very unprofessional in the way they handled us. It almost felt like it was a voluntary robbery ongoing and they happened to be offended that we didn’t allow ourselves to be robbed of our life savings for this “exclusive vacation club package(scam)”.

It felt like we were in a different country away from the rest of the world. Think there could of been a few more activities and was disappointed by lack of a baby sitting programme for families with infants, but all in all the property is very well put together. Have to give a shout out to Ricardo over at the Daisy club. Also to Patrina from the Italian restaurant and Oral from Sakura.

Stayed in August 2023

staff was exceptional

Stayed in August 2023

The food was bland and there should be more choices. I was unable to let water out of the bath and even though I reported the issue there was no efforr to resolve it

The property is absolutely beautiful with a variety of choices for water activities for adults and kids. The staff is friendly and helpful

Stayed in August 2023

The bar was limited in its variety.the few things that were there to drink were "privilege."

Stayed in August 2023

The hotel is not a 5 star all-inclusive because you have to pay for some things that are free at other all-inclusive hotels. The staff were not always friendly. The pool was not clean and the beach was rocky. The towels and rags were not replaced when they cleaned the room, I had to be calling front desk for towel and rags.

I liked some of the restaurants

Stayed in July 2023