There was one night of sleeplessness because of the music playing at the club across the street. The music played till 4am. Otherwise, my rating would be better.

Stayed in April 2025

Food needed more flavor

The location and room

Stayed in March 2025

No reservations available for any of the restaurants during our stay.

Nice and Clean. New. Friendly staff.

Stayed in March 2025

Very nice 👌

Stayed in March 2025

Theft from my room and not much choice of food and poor quality in the restaurants

Room was amazing, great views, good choice of foods at the a la carte, staff were happy and helpful

Stayed in January 2025

The corridors are dull and not welcoming no hint of colour and hints a “hospital” environment. Staff uniform is unprofessional and some persons did not look properly groomed. The female skirts were too short tight and looked tacky and unprofessional.

Property was very clean and well maintained,l. The reception area is beautiful and welcoming. The gardens are also beautiful and well kept. Staff was very warm and made every effort to make us welcome.

Stayed in February 2025

I find it very expensive for 3 nights

The food was great

Stayed in January 2025

The room service selections were limited to only toast, cereal, fruits, and a boiled egg. I was expecting omelets, waffles, sausages, and other things you can find at the buffet that could be delivered to the room. Also, I wish they had a lazy river.

I loved the restaurants. The food was really good. The pools were great. I loved the fact that it was the same depth all around. The nightly shows were spectacular. The entertainment team works very hard to put on each show.

Stayed in February 2025

Beach had unexpected rocks and moss

Staff was very friendly, attentive and helpful. Food and vibe were good.

Stayed in February 2025

Room service needs improvement. The foods presentation was unappealing.

The accomodation was clean and spacious. The staff was customer oriented and made us feel very welcomed.

Stayed in February 2025

Great

Stayed in January 2025

I wish I was able to get more than one towel by the pool. If you opt for a lounger in the sun...the chair gets hot. It would be nice to have a towel to lay in the chair & one to dry off. This has never been an issue at any other resort. Lastly, the food at the restaurant near the pool area was great, it would be nice if they rotated btwn a few more selections.

The dining options were reasonable. You can never go wrong with the buffet for any of your meals. The swim up bar staff & entertainment were interactive & always making sure everyone was having a good time.

Stayed in January 2025

We didn't like the fact that we could only eat at the buffet, booking the other restaurants was a failure even if you try to book a day in advance, also we weren't please with the double bed in the room wasn't what I payed for.

The hotel was beautiful and well maintained the the staffs were friendly and attentive...

Stayed in January 2025

The beach there was sea weed on the shore

The rooms and food

Stayed in January 2025

The check-in time took a while..

Love the food.

Stayed in January 2025

Room service is a waste of time. The menu is limited and doesn't reflect the variety of food available in the buffet restaurant. Food from room service wasn't nice at all and doesn't come well presented. That was a let down. Restaurant food was so-so. However, I only ate at one restaurant and it wasn't anything to write home.about. i did enjoy the buffet restaurant food. Loads.of choice breakfast/lunch and dinner.

Beautifully hotel. Really well equipped with everything you neeed for a fun, all inclusive stay. The rooms are smart, modern and clean. I had a beach view room, whicj was also a view of the pool and entertainment centre. Fun hanging out on the balcony in the evening. Well stocked minibar (which is all inclusive). Great daytime and evening entertainment. The adult pool bar is lively and loads of fun. Beach is well kept and loads of sun loungers and umbrellas. This was my second visit and didn't disappoint.

Stayed in December 2024

Little to no entertainment

The hotel was new so the overall ambience was good

Stayed in January 2025

Staff to use food gloves when placing utensils on table or wait until guests arrive at the table due to flies and insects pitching on them before guests arrive. More fumigation of property and guests room as I had to eradicate a silver fish in my bathroom and another guest , my family member, stomped roaches. The roach issue was reported and addressed.

Close to the airport. Availability of Jamaican National foods, authentic seasoning and tasty. Spaciousness within the facility. Staff helpfulness. Housekeeping. Number of restaurants Seating at the beach. I didn’t get to visit the pools. Drinks and food stations located throughout the property. Availability of room service. Updated showers and toilets. Balcony with drying rack. The list goes on, I was mostly pleased.

Stayed in December 2024

The food was a little salty at times especially the beef. There wasn’t much water activity

It was very clean, staff were very friendly, I loved that the change our sheet every day and I loved the entertainment no shower cap was in the room got no little keep sake like little Riu lotion lotion or soap

Stayed in December 2024

Wifi was unstable. Ground floor rooms prone to large bugs. Shower is outdated for the swim up room.

Stayed in November 2024

Food was mediocre, even specialty restaurants. Buffet was better. Beach food was sub par and seemed old.

Very clean! Wonderfully kind and attentive staff. Quick to fix repairs.

Stayed in December 2024

Reception needs a lot of work, upon arrival there was no one to greet us or to take our bags so it was quite awkward trying to find out if we were even at the right place. We eventually motioned to someone and got help but the lower quality service continued when we got inside and it was time to go to the room. No one was around so we had to wait for a bit. I think more staff is needed in that section, it was a horrible first impression.

I really liked the amount of pools available and the food at the tuck shop area. The rooms were really nicely designed and the in room and outside entertainment was solid.

Stayed in December 2024

Some staff not so pleasant

I like the cleanliness of the facility

Stayed in December 2024

Guests who chose not to attend the all white party in Ocho Rios on the Saturday night were left without entertainment that night. Not good at all. Not all guests go to a hotel to party. Make adequate preparation to suite all guests. That was the downside of our wedding anniversary weekend

The food is excellent and the environment and room were very clean

Stayed in December 2024