The room I was put in was old and stuffy and had this moldy smell. You could see roaches dither about at night when you turned on the lights.

They had a lot of activities

Stayed in August 2024

Booked a boat trip and it was canceled the day of due to not being enough people. That should be told to people prior to paying.

The view was amazing, the staff and the amenities.

Stayed in August 2024

The facilities needs an update . was there before and nothing is new just the price went up . The staff is also less good as it was . basicaly it wont be my choice for the next time. the price is to high for what the hotel ofers.

Nice location and good food . the room was nice and clean .

Stayed in July 2024

The staff was inflexible. It took almost 1 hour to register 3 rooms upon arrival. The food was mediocre and the plumbing system was horrible. There was almost zero water pressure for the shower and the drainage was slow. They do not have room service and they are charging $250 for losing a wristband that does not have any special technology that would warrant that charge. Overall, the customer service was average.

The beach front convenience is amazing.

Stayed in August 2024

The food was horrible and redundant. Who wants to eat the same thing every day. When we got there we couldn’t get a reservation at any of the restaurants.

The breakfast was the only food that was decent.

Stayed in August 2024

The staff seemed very cold and pushy

The beach and atmosphere

Stayed in August 2024

Over charge my card

Everything

Stayed in August 2024

You needed more engagement from activity staff, more activities for clients to participate

The friendliness of the staff, the cleanliness of the property

Stayed in August 2024

That the pool close at 6pm

No kids

Stayed in July 2024

I am writing to formally lodge a complaint about my recent experience at Riu Reggae, specifically concerning the handling of my reservation and payment process by the front desk staff, Natalee and Libis. Upon my arrival at the hotel, I was informed that my reservation was only for one guest, which was unexpected as most hotel bookings typically accommodate two guests by default. When I requested to add another person to my room, I was shocked to learn that I would be charged over $800 for this addition. This charge seemed exorbitant and was not communicated to me prior to my arrival, causing immediate dissatisfaction and confusion. To resolve this issue, I contacted customer service for assistance. They assured me that they would update my reservation to reflect two guests at no additional charge. However, upon returning to the front desk, I was informed that the update had not been processed, despite waiting for 30 minutes. It was only after I insisted on seeing my reservation details that the update suddenly appeared. This delay and lack of transparency were frustrating and led to further inconvenience. Subsequently, when attempting to pay for my stay with a card, Natalee attempted to charge me an inflated price that contradicted the previously agreed-upon rate. She consulted with her supervisor, claiming that the price had increased, which was not the case according to my conversation with customer service. This discrepancy in pricing added to the confusion and dissatisfaction with the hotel's service. Due to the prolonged delays and lack of resolution at Riu Reggae, I was forced to book another hotel at the last minute after waiting for over three hours for a resolution. This unexpected additional expense and inconvenience further compounded my dissatisfaction with the situation and impacted my overall experience negatively. Overall, this experience at Riu Reggae was disappointing and fell short of the expected level of service and professionalism

Stayed in July 2024

That I had to leave the property to go back home I loved everything about it

Everyone was friendly helpful I will definitely be back

Stayed in July 2024

The pool closed at 6pm for an adults only resort! No room service!

Stayed in July 2024

Drinks are watered down no covers and they are rude

Stayed in June 2024

It’s was nice

Stayed in June 2024

The food didn't have a lot to choose from and had the same food every night. How they didn't inform people that hurricane was coming on the days your would be there. They were putting people out of resort if they could not afford to stay due to the hurricane and the airport was shut down. They knew no one was checking in and they were putting people out. That was so wrong. Then the air was off in the room so they say and it was so hot could not sleep at all. I just think that was bad Business. You should not treat people wrong at a devastating time like that.

Area was good.

Stayed in July 2024

The room had mold, and we woke up sick. The room locks didn't work. The food options were not good. There was no food place past 10 pm, but the bars stayed open. There was only 1 place to eat without a reservation, couldn't get a reservation easy.

The staff was amazing. Some of the entertainment was good.

Stayed in July 2024

The staff at the hotel were not welcoming at all , everyone was so mean didn’t speak to us back .they were rude have attitudes every time someone ask a question. Our house keeper didn’t clean our room or leave wash cloth for showers the food was nasty the drinks were nasty

The only thing I like about this hotel was the view

Stayed in July 2024

The staff were great

Stayed in June 2024

My group enjoyed everything

Excellent

Stayed in June 2024

The elevator was so crowded but still very nice ..had a Great Time

Everything was nice 😌 staff was Great 👍 soon Forward again

Stayed in June 2024

Paid double for the room.

Entertainment staff

Stayed in June 2024

The rooms, most of the electrical outlets in the rooms were slack so chargers kept falling out. The tv doesn’t connect to the wifi so we couldn’t use it at all. It did not look appealing either

Entertainment

Stayed in June 2024

I can't say I had any complaints. The restaurant food was OK, but the buffet for breakfast, lunch, and dinner definitely made up for that!

Everything, the buffet food, was awesome! Best food there. Breakfast, lunch, and dinner! The foam pool party was awesome, the All White Party, CRAZY FUN, the Michael Jackson show was DOPE! The Silent Listening party was a VIBE! THE BOAT PARTY was definitely worth it! Oh, and the Jerk Hut on the beach, 10 out of 10! And the drink was flowing nonstop 🤣. The staff were very nice and welcoming! My wife and I had a great time, and we will definitely be back

Stayed in June 2024

Booking for the Italian restaurant at 830pm gives you a very limited option on the buffet sides, as almost every dish was empty leaving very limited pre dinner option and staff was not as attentive. This was disappointing especially when we were here celebrating a birthday dinner.

The staff was exceptional, Shannan bubbles, shadow, Michelle, Spade 45 and all of the other entertainers. Loved all of the shows and the food was great. The room attendants were also great and responded to all request promptly. It was an overall great experience. I will definitely recommend for a great time.

Stayed in June 2024

The pool closed early and it wasn’t much to do on the resort for an adult resort

Not much

Stayed in May 2024