I did not like that if your room is located on the opposite end of the property you will have to walk quite a distance to get to any food. All of the restaurants are located together and near a sister property, Secrets Wild Orchid. Room service takes quite a while to receive and there is a chance they may not get your order right. Thus you’re having to wait another 45 minutes at least. I also didn’t like that there was not a sitting area in the lobby. If you have mobility issues yet needed assistance from the front desk, you’d have to sit in the piano room which is secluded from the lobby. I also didn’t like the fact that for the property to be so massive, they didn’t have enough chairs and umbrellas at the pools. If you didn’t get up early before breakfast to claim a chair and umbrella, you would not have a seat. That was very disappointing. To pay all that money to stay there and can’t even get a chair and umbrella. I also didn’t like the fact that staff members would not take no for an answer when being offered spa services or time share presentations. They are very persistent which creates a not so relaxing vibe.

The property was very clean, spacious, modern. Nice beach.

Stayed in March 2025

Spa services are a little bit over price but good services.

Location, amenities, restaurants, customer service. Staff was amazing

Stayed in January 2025

Entertainment was a bid low keyed for a holiday weekend in Jamaica

Stayed in October 2024

That I couldn’t eat more than I had.

The breakfast was excellent. I couldn’t think of anything else that needed to add to the menu, the temperature of the food was also great.

Stayed in August 2024

The property was amazing but due to the rain we were limited on our movements. With no restaurants on the main building, during the rain all services were not available and we were stuck. If the buildings has hoping covered walk ways this would have been an amazing facility. During rain we could have went shopping or go dining but this was not possible. This was bad design and very disappointing.

The property was amazing, the staff were wonderful and the availability of snacks and drinks were great. Live the shopping facility.

Stayed in June 2024

The waitress at the French Restaurant just gave us the meal and left us. She did not return until we spied her and asked for steak knives as the normal knife could not cut the lamb chips we ordered. Then she didn’t ask how was the meal , she just left us for about half of an hour, she returned. We were anxiously awaiting for our desert, but left without getting any. We were in room 3136 and we went there on Tuesday night.

Very relaxing

Stayed in April 2024

Cleaning ladies came at bad hours we were always in our room when they came

Loved the beach and the food

Stayed in April 2024

The gym had too many machines for the size of the room . Also, the staff assigned to the gym was not on duty. Wait times for dinner varied.

Multiple dining options and many bar locations. The breakfast offered a variety of breakfast foods.

Stayed in January 2024

The hotel is worn and tired - especially the rooms. Although they do their best to keep the rooms clean, compared to other Secrets (Mexico for example) we could really notice the difference.

Secrets St James has incredibly friendly staff. Always greeted with a warm welcome and a big smile everyday. The restaurants / food was incredible too. The Caribbean restaurant was authentic and very tasty,

Stayed in January 2024

we booked an ocean view room and it was a partial view, blocked by trees, if you sat in the far right corner you could see the ocean

the staff was outstanding, the beach and pools were perfect. The food was adequate, the buffet and the burgers and jerk chicken by the beach were our favorite

Stayed in October 2023

The presentation of the room for the occasion It was birthday and honeymoon celebration only snack was provided, the room was just blah! I have been to other hotels the room was decorated and a bottle of wine with glasses were set on arrival

Friendliness and customer service of the staff Big up to the entertainment crew!!!

Stayed in September 2023

Some bar tenders did a really good job, others not so much.. but they did have good drinks including 12yo whiskey

Hotel is amazing! Beach is really good, location its perfect. Staff was really friendly! Night shows were good. Loved the Italian and Asian restaurant. Lunch and breakfast at world cafe were also really good with several different options.

Stayed in August 2023

Breakfast area could be larger with more variety in order to avoid congestion and long lines. Some food stations were totally not visited; the food choices (breakfast) should be revisited. The toilet door could be more secure (sealed). Perhaps, more spraying of the property to prevent bug/mosquito bites.

Meals and the variety of restaurants were excellent. The friendliness of the staff. Cleanliness of the fac

Stayed in August 2023

The hotel is showing signs of wear & tear. AC control in room is bearly readable and would not adjust, hence the room was hot.

Location is great

Stayed in August 2023

The check in process was terrible. Arrived at 1 did a 15 minute walk through process was told we can explore return at 3 to check in. Returned around 4 only had 3 people in front . Room was not ready after waiting 45 minutes in a hot lobby with no air. Finally got to us and said they were checking on room. Check in process is not structured at all

I loved the view , the cleanliness, all day room service , peaceful many things to do

Stayed in July 2023

Lack of AC throughout common area

Really nice and great staff

Stayed in July 2023

You could tell that the hotel was a bit older in comparison to the accommodations at Breathless. It was still a nice room, just caulking and tiles showed signs of repair in the bathroom area. The drinks could have been stronger at certain bars as well.

The food was good, the bed was very comfortable, the staff was very nice.

Stayed in June 2023

The food could’ve been better

The staff and scenery

Stayed in June 2023

Confusion at airport with transportation team.

Stayed in April 2023

Bad experience of room service, had to wait extremely long for an order

The food and the people

Stayed in March 2023

More interactive activities at the pool, stronger cocktails, more nightlife esp for non-couples

Staff is super friendly and accommodating. The food was very good and drinks were great.

Stayed in February 2023

Nice location, great atmosphere great valu

Stayed in November 2022

Just check in. It could have been more organized, but one small factor didn't ruin the trip.

Our stay at Secrets ways great! The only con we had of the whole trip was check in took almost 2 hours. I blame this more to irate and rude guests being impatient and cutting line more than the staff. I approached a nice man named J'amaal who informed a kind young lady named Tiffany and she sorted us out quickly thereafter. The rest of the trip was amazing! The restaurant and bar staff were all great! Philip, Andre, O'Brian, Alvin, and Everett took the time to establish great relationships with us and always made us feel welcome. The musicians and entertainment were also amazing and TJ and Sky were very helpful for letting us know of upcoming events and getting us involved throughout our visit.

Stayed in October 2022

The room was moist

The room was nice overall

Stayed in October 2022