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  5. Reviews of Sunset at the Palms Resort - Adults Only - All Inclusive

Reviews of Sunset at the Palms Resort - Adults Only - All Inclusive This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Norman Manley Boulevard, Negril, Jamaica

#21 of 50 hotels in Negril

Guests' Choice

Review Score

Based on 55 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.4

  • Location

    9.0

  • Facilities

    8.6

  • Staff

    9.7

  • Value for money

    8.5

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 4, 2025

    10
    What an amazing experience, at a beautifully peaceful, serene & quiet atmosphere with the most pleasant, wonderfully
    • Leisure trip
    • Couple
    • Treetop Standard
    • Stayed 7 nights
    • Submitted from a mobile device

    The only thing I can say is the cabins are a bit dated

    I can’t say enough, the layout of the cabins is great, the lush landscape all around the property, beautiful beach, lovely dining hall

    Stayed in February 2025

  • Reviewed: January 12, 2025

    8.0
    Related and they make GREAT drinks! The stuff is awesome but the kitchen is slow
    • Leisure trip
    • Couple
    • Treetop Deluxe
    • Stayed 6 nights
    • Submitted from a mobile device

    The food was just ok

    It was beautiful and relaxing

    Stayed in January 2025

  • Reviewed: December 6, 2024

    8.0
    A very relaxing and beautiful property with an attentive staff.
    • Leisure trip
    • Couple
    • Treetop Deluxe
    • Stayed 4 nights
    • Submitted from a mobile device

    The ride from the airport to the resort was almost 2 hours on a very bumpy and crowded road, which I know is not the resort’s fault but something to consider. Some of the food was subpar. One day our room was not cleaned after we had put the “please make up our room” sign on the door, but we called and they sent someone right away.

    We liked the size of the resort and seclusion of the bungalows. The staff were very friendly and helpful. The food was mostly good. The beach area was very nice with the bar and grill close by and a very attentive staff. The property was very clean and well maintained with a lot of different areas for socializing or just relaxing by yourselves.

    Stayed in December 2024

  • Reviewed: June 30, 2024

    10
    Nice resort
    • Leisure trip
    • Solo traveler
    • Treetop Standard
    • Stayed 4 nights
    • Submitted from a mobile device

    Food was a bit repetitive but well cooked all the same. Staff were good.

    Nice resort. I liked having the beach in another location.

    Stayed in June 2024

  • Reviewed: April 12, 2024

    10
    Amazing.
    • Leisure trip
    • Couple
    • Treetop Deluxe
    • Stayed 4 nights
    • Submitted from a mobile device

    The welcoming with Amanda.(loved the welcome drink). How Ms. Claudette always made sure we were good. Linton was an awesome bartender. Damian made sure we were settled on the beach and had everything. We loved the vibe and the resort. Can't wait to return, we felt like family!

    Stayed in April 2024

  • Reviewed: April 10, 2024

    9.0
    I would highly recommend this resort to all my friends and family. Every one was so friendly and acc
    • Leisure trip
    • Couple
    • Treetop Deluxe
    • Stayed 7 nights
    • Submitted from a mobile device

    Could have been a little more generous with the hand soap. But every time I left a note for our room organizer, she delivered it.

    Best omelets we have ever eaten. Loved Paul the piano man.

    Stayed in April 2024

  • Reviewed: February 11, 2024

    10
    Very nice property but if you like large AI options (like sandels) this isn’t for you.
    • Leisure trip
    • Couple
    • Treetop Deluxe
    • Stayed 7 nights
    • Submitted from a mobile device

    Some cocktails too much sirup to speed making but would prefer juices and traditional approach.

    Really nice grounds, Class open communal spaces - restaurants and bars . Beach lunch excellent. Breakfast very good.

    Stayed in February 2024

  • Reviewed: July 22, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Treetop Standard
    • Stayed 7 nights

    The lunch menu selections were very limited.

    Loved the location and the buffet style choices. The omelet station was excellent.

    Stayed in July 2023

  • Reviewed: July 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Treetop Standard
    • Stayed 3 nights
    • Submitted from a mobile device

    To get to the beach you have to cross the road

    The rooftop

    Stayed in July 2023

  • Reviewed: May 30, 2023

    9.0
    This was our favorite stay in Jamaica at the same resort of the three times we have been
    • Leisure trip
    • Couple
    • Treetop Standard
    • Stayed 9 nights
    • Submitted from a mobile device

    The buffet was perhaps less diverse and not as good in prior years, but the other dining on the resort was very good and there are plenty of options off as well.

    Location is excellent, and the staff is always so accommodating, especially those who have worked at the resort for a number of years.

    Stayed in May 2023

  • Reviewed: April 21, 2023

    9.0
    I can't wait to come back!
    • Leisure trip
    • Family with young children
    • Treetop One Bedroom Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    The mosquito fogging, the cockroach in my bathroom, not enough selection for fresh fruit

    Everything exceeded our expectations!

    Stayed in April 2023

  • Reviewed: April 15, 2023

    10
    I'd stay here again
    • Leisure trip
    • Solo traveler
    • Treetop Deluxe
    • Stayed 4 nights

    This isn't the sunset's fault, but it's unfortunately not possible to walk the entire lengths of the beach (it took some convincing of the guards at the beach to let me cross...)

    This is a gem in Negril. All the other places are awful concrete monsters. Sunset at the palms is a tranquil garden with charm. It's quiet, close to the beach, with super friendly staff, good food, a well equipped gym (you can get massages and other spa treatments, too, but I didn't). All the cabins a spacious, well equipped with awesome bathrooms and little balconies.

    Stayed in February 2023

  • Reviewed: April 12, 2023

    10
    We would definitely return and are already discussing a repeat visit next year.
    • Leisure trip
    • Couple
    • Treetop Deluxe
    • Stayed 7 nights

    Even though there was daily spraying to eliminate mosquitos, I still managed to get a few itchy mosquito bites.

    The staff was amazing; the food was excellent. We loved the feeling of staying in a treehouse in a tropical paradise. The landscaping and flowers were outstanding. Also, we LOVED the piano entertainment in the evenings.

    Stayed in April 2023

  • Reviewed: March 29, 2023

    10
    Sensational
    • Leisure trip
    • Family with young children
    • Treetop Standard
    • Stayed 3 nights
    • Submitted from a mobile device

    nothing to not like

    clean and airy

    Stayed in March 2023

  • Reviewed: March 25, 2023

    8.0
    Nice getaway in the nature
    • Leisure trip
    • Travelers with friends
    • Treetop Deluxe
    • Stayed 3 nights
    • Submitted from a mobile device

    - A walk across the road to the beach - A drive away from all the attractions - Food wasn’t very good - All meals started with delay (one time we had to wait almost an hour to be seated for dinner)

    It was great to be surrounded by nature

    Stayed in February 2023

  • Reviewed: December 17, 2022

    8.0
    Feels like you are sleeping in the jungle
    • Leisure trip
    • Couple
    • Treetop Deluxe
    • Stayed 5 nights
    • Submitted from a mobile device

    The Lotus restaurant which you have to book to us was nothing special, basically food from the buffet served in a fancier way. we also had to wait very long for our food. I also really wish the cocktails and drinks would be prepared properly with fresh ingredients rather than chemical pre mixed sugary syrups and mixers. Also they are served mostly in horrible plastic cups. Finally, the beach beds are uncomfortable and some of them broken. Could do with replacement.

    I loved the tree hut style rooms. lots of privacy, and at night it really felt like we were sleeping in the jungle (. and I loved the sounds of frogs and birds (bring earplugs if you are a light sleeper). Clean and beautiful room. The food was good, but nothing extraordinary. The beach was very nice with incredible sunsets. The coffee from the coffee bar is great as well. In the Martini bar most nights a guy plays the piano, a lovely and cozy atmosphere and great to have a drink. We did the Catamaran trip organized by the hotel which we really enjoyed. Finally, thank you to Lorion from the restaurant service. You are wonderful.

    Stayed in December 2022

  • Reviewed: October 30, 2022

    10
    Stunning location, hotel, staff, beach and food
    • Leisure trip
    • Couple
    • Treetop Deluxe
    • Stayed 7 nights
    • Submitted from a mobile device

    Beautiful location and amazing food and staff. Very peaceful and quiet. we really enjoyed our 7 nights

    Stayed in October 2022

  • Reviewed: October 26, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Treetop Deluxe
    • Stayed 3 nights
    • Submitted from a mobile device

    Food not at the right level of quality and choices

    Location is beautiful

    Stayed in October 2022

  • Reviewed: September 23, 2022

    8.0
    wonderful
    • Leisure trip
    • Couple
    • Treetop Deluxe
    • Stayed 3 nights
    • Submitted from a mobile device

    not much entertainment

    The privacy of the rooms

    Stayed in July 2022

  • Reviewed: June 25, 2022

    9.0
    Simple the best.
    • Leisure trip
    • Family with young children
    • Treetop Deluxe
    • Stayed 3 nights
    • Submitted from a mobile device

    It's without doubt that the lighting in the room was poor, someone with limited eye impairment would have an accident. There appears to be low volume music playing in the background WHY, this is Jamaica give some livlyness. Evening entertainment to be reviewed for example interject soca band, disco,. The client tell very diverse and some differences to be observed

    The breakfast, lunch and dinner was pleased the majority was Jamaican food. The staff were pleasant, helpful and engaged in pleasantly in conversation. The lead manager was exceptional helpful. The rooms, the setting was very much Caribbean, would recommend this place to friends and family. The beach was amazing, and the music in the background made it Jamaica 🇯🇲.

    Stayed in June 2022

  • Reviewed: June 25, 2022

    9.0
    Wonderful
    • Business trip
    • Group
    • Treetop Deluxe
    • Stayed 4 nights

    We did have a misunderstanding with one of the room cleaner’s who became very abrupt. We chose to overlook this as all the other experience with the hotel staff was excellent.

    The location was fantastic close to the beach. The huts were designed very unique and private. The staff were extremely friendly and polite. The chef Mr Clark made every visit to restaurant amazing.. the food was authetic Jamaican! He even came out of the kitchen to meet and greet and did us a special chef’s dish. The reception staff very help and professional.

    Stayed in June 2022

  • Reviewed: May 31, 2022

    8.0
    Great stay at Sunset at the Palms
    • Leisure trip
    • Couple
    • Treetop Deluxe
    • Stayed 3 nights
    • Submitted from a mobile device

    Slightly limited food choices.

    We had a very lovely stay for our honeymoon. The staff were really great and the hotel had everything we needed. The beach was a highlight.

    Stayed in April 2022

  • Reviewed: April 10, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Treetop Deluxe
    • Stayed 3 nights

    Check-in was a little weird - after a really long journey we were excited to go to our room. We handed over our passports and they confirmed booking, but I still then had to find the original booking confirmation, take a screenshot of it, and then email it to them (which involved connecting to the wifi etc). I don't really understand why that step in the process was necessary. Also the taxi they arranged for us to leave by was about twice as expensive as other transport we got while we were there. The room was also a bit dark and could do with a little update.

    A beautiful resort, it felt like a curated jungle with lots of beautiful birds everywhere. The room was nice and big, as was the bed and balcony. The food was better than expected and the facilities were great - the gym was nice, as was the pool (and plenty of towels and drinks available). The private beach was lovely - clean and plenty of space.

    Stayed in March 2022

  • Reviewed: February 25, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Treetop Deluxe
    • Stayed 4 nights
    • Submitted from a mobile device

    Room farther away from road. Too much road noise. Not exactly relaxing.

    Stayed in February 2025

Showing 1 - 25

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