How dirty the main pool gets!! Yuk!!

I loved the friendly staff and the poolside bar.

Stayed in March 2022

Ac unit was a bit weak, still worked just didn't blow much no matter what I did with the setting. Definitely could of been user error though....

Staff were so friendly and welcoming. They accommodated my check in (was early since I wasn't coming in from the airport) with no issues. Bar staff so friendly and always checked to see if I was alright. Room was clean and comfy very nice! Over all love it and would definitely stay again.

Stayed in April 2025

Dated. The pools need some up dating (paint or something) to give a cleaner look. Property needs some proper tlc

The bar tender and front desk ladies were great!

Stayed in April 2025

Close proximity to stores. Quick drive from airport.

Stayed in April 2025

Good location and a Nice resort with a good pool A Little expansive for what is it - breakfast not included

Stayed in April 2025

Nothing

Great value for money. 5 mins from airport, located at the end of the hip strip for shops, bars and beach. Very friendly informative staff. Nice pool area with bar and food in the restaurant is very tasty. Will definitely stay again.

Stayed in March 2025

Great location. Restaurant was great and service was amazing

Stayed in February 2025

The bed wasn’t comfortable

Clean and restaurant on property

Stayed in February 2025

For me Toby Resort is a good place to stay when you are travelling back and for.The food is good pricing is fair...staff is very friendly.

Stayed in March 2025

Noisy location, and the waterfall pool was not in operation

Location was OK.

Stayed in February 2025

The shower was either very hot or cold

Clean, spacious room with good facilities. Staff very friendly.

Stayed in March 2025

Hot tub could have been hot

Great courtyard and restaurant. Very relaxing stay!

Stayed in January 2025

The staff were very helpful and accommodating. The room was clean and the pool area was very relaxing. Would definitely recommend it

Stayed in February 2025

The toilet seat needs to be changed, it was damaged.

It was close to the airport.

Stayed in January 2025

The staff is really not nice, they don't try to help, the room is full of problems, and the service is really bad, the only good thing there is the location

Stayed in January 2025

The wi fi signal was quite bad and slow. I had to keep turning it on and off again and again which was very frustrating. The room air conditioning temperature was too low for a room that is so warm I found difficult to sleep at night.

The beds were comfy.

Stayed in January 2025

The grounds of the property are beautiful, however the beds and rooms could be updated. The food was not the expected local taste that we hoped for. We would visit again however, having a large family an all inclusive hotel stay would be more ideal.

The housekeeping staff was very nice. They gave us fresh towels daily which made our stay more comfortable. The front desk staff and groundsmen were very kind as well. They tried their best to accommodate any needs that we had. We liked having access to two pools, bars, restaurant, beaches and the Hip Strip close by.

Stayed in January 2025

The people working there amazing thanks for our wonderful stay

Stayed in January 2025

Staff on arrival wasn’t nice and they need some customer service training. On our first night in the hotel room we wanted to make ourself coffee, however we were provided with ground coffee with no machine. I called reception, they sent a member of staff to our room whose attitude was terrible. All we wanted was coffee. She took the ground coffee to the restaurant to make it for us and told us we should make sure we return the jug back to the restaurant when we were finished with it. Considering they had no coffee machine in the room we should have been provided with alternative but we had to always go to the shop to buy our own coffee sachets. We had to plug the tv or fridge out to use the kettle as there were not enough plugs. The sheets and some pillows were dirty. Rooms were never cleaned thoroughly as we would leave and come back to see some things still dirty. I think the only good things about that place is the pool areas and there taxi driver Paul who was fantastic. We had to leave a deposit of $150 on arrival incase of any damages which was abit uncomfortable. Our day to checkout, the lady on reception came to me and my mother to ask us if we had a copy of the receipt of $150 deposit (we threw it away) as she needs the last 4 digits of the transaction to refund it back to us. She said she had lost it and if we can look for ours which was really frustrating. Thank god for technology we were able to find the transaction number on my mums phone. The price is lower than most hotels but that doesn’t mean visitors should receive bad customer service and a terrible place to stay. The owner really needs to look into staff training, where I am from, that level of service is unacceptable.

Only thing nice was the pool area.

Stayed in December 2024

Nothing

Staff very helpful and friendly. Central location. Food amazing. Mike at the bar can’t do enough for everyone.

Stayed in November 2024

We were eaten alive with ants and Had to be moved after 2 days into our stay into a different and much smaller room , then on day 4 of our new room we were bitten all over our bodies with ants . They were everywhere even in our beds . We had to get the room Sprayed twice in the space of a few hours to try and kill the ants and stop them from re entering, and then to make matters worse they tried to cover the fumes from the bug spray with air freshener spray which made things 10 times worse. We were sitting outside our hotel room With doors open and aircon on to try and clear the fumes and smell till 1am. We didn’t even get to sleep that night . Next day we complained to management that it wasn’t acceptable and we weren’t happy with the situation although we do understand that this is a tropical country and insects/bugs can happen but not to the extent to which we had to deal with. They then agreed to moved us into a new room again. It was an extremely stressful time which should have been a trip of a lifetime and as we taught things couldn’t get any worse and they did on the morning we were due to leave Tobys resort. We had our transport sorted along with all our excursions with a brilliant company, so on the morning of return trip to the airport our front desk told us that our transportation had arrived . 20 minutes early but we taught nothing of it and got our stuff packed into the mini van. We arrived at the airport which was only a 10 minute drive away , unloaded our luggage and I went and counted out to the driver the remaining payment of $200 owning on our package deal which he agreed with and accepted and then drove off only to realise we were missing a suitcase. I then rang the number of our driver only to realise that his Company hadn’t brought us to the airport that he went to resort to see us been driven by this other guy so that’s why he followed us to the airport cos he knew something wasn’t right.

Small resort

Stayed in January 2025

Drinking glasses in the rooms were not very clean, tea cups weren’t replenished even tho housekeeping went in and changed towels. They didn’t remake the beds or tidy the rooms so why access the room? There’s no bath mats so you risk falling on the tiles that are not non skid.

I didn’t dine on resort. Rooms seems a bit dated, a few bottles of water could be added to the refrigerator for free and any additional at a cost. Location is central you could here vehicles passing in the wee hours of the morning but that’s understandable.

Stayed in December 2024

Na

Close to the airport, beautiful facility, and great food and excellent staff

Stayed in September 2024

The entire motel/hotel was outdated. The water took forever to get to hot to shower. There were bugs int the room, no refrigerator or microwave.

Price was reasonable for one night. Staff was friendly and helpful and food was a bit overpriced but good.

Stayed in December 2024

The rooms are extremely outdated with old furniture, bright white lights everywhere and a slightly damp smell. We did not feel comfortable in the room. The price/quality ratio is completely off. Additionally, the prices at the restaurant are ridiculously high for what you get. A fruit platter for $4.50 literally had four small pieces of fruit, and for $10, I got two sad fried eggs with tough toast. And that’s excluding taxes.

The staff was very friendly and helpful, which made our stay more pleasant. The pool bar was also a nice place to relax and enjoy.

Stayed in December 2024