Reviews of Toby's Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1 Kent Avenue, PO Box 467, Montego Bay, Jamaica
#14 of 30 hotels in Montego Bay
Guests' ChoiceReview Score
Based on 1038 hotel reviews
8.0Score breakdown
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Cleanliness
8.4
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Comfort
8.3
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Location
8.9
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Facilities
7.9
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Staff
8.7
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Value for money
8.1
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Free Wifi
7.3
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Reviewed: March 25, 2024
Catherine
United States1 review10“Amazing time at Toby's!”- • Leisure trip
- • Travelers with friends
- • Deluxe Room
- • Stayed 5 nights
- • Submitted from a mobile device
Trying to cross the street to the hip strip was a little terrifying sometimes. There's no stop sign on the busy corner, so we had to run for it sometimes. That said, taxis are also always available if walking isn't your jam.
The staff were very friendly and helpful whenever we needed anything. The bartender in particular made the best drinks! The ones we got at restaurants or bars didn't compare. Also the grounds were beautiful and we enjoyed hanging out by the pool or on our balconies. The food in the restaurant was great and we were close enough to the places we wanted to go like Doctors Cave beach that we walked most places. I'd for sure stay here again.
Stayed in March 2024
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Reviewed: March 18, 2024
Sylvia
United Kingdom2 Reviews4.0Disappointing- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Location
Stayed in March 2024
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Reviewed: March 17, 2024
Janet
Jamaica13 Reviews10“Overall a good stay”- • Business trip
- • Group
- • Deluxe Room
- • Stayed 2 nights
nothing
great breakfast
Stayed in March 2024
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Reviewed: March 13, 2024
Carolyn
United States19 Reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Very friendly
Stayed in February 2024
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Reviewed: March 11, 2024
Ines
United States67 Reviews3 helpful votes6.0Pleasant- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- No wifi at all in the room - TV didn't work - There was no hairdryer in the room and it took them 1 day to give it to me after calling the reception several times. - The facilities are in need of general renovation, especially the pool area.
- Good location, 10 min walk to Doctor's Cave beach - Nice staff - Clean room
Stayed in February 2024
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Reviewed: March 7, 2024
Millicent
United States10 Reviews7 helpful votes10“Everything was perfect!”- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
The rooms are very clean and I love the food! The prices are very reasonable, great staff!
Stayed in March 2024
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Reviewed: March 3, 2024
Angela
United Kingdom6 Reviews5.0“Not for me”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 6 nights
- • Submitted from a mobile device
Internet access is terrible compared to other places. The day I left it took me more than 4 Hours to get access to the internet to be able to log out of my Netflix's and in general it was intermittent off and on for the whole time Superiour room did not look superiour to me and the visual journey to the superior room was deflating. Can't charge you electrical items without the light switch being on in the superior room (beside )Was Charing my phone for the whole day without getting any charge and then I found out the light switch needs to be on😮 Standard room looked better but had no fridge, coffee maker,iron board or standard perks you would expect as standard. Check In was not a good experience some staff very polite one was quite rude. Had to have the room sprayed out a few times
The food was good Very close to the airport
Stayed in March 2024
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Reviewed: February 26, 2024
Anderson
Jamaica1 review6.0Pleasant- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
I wanted a queen bed, not a double bed. I booked queen. It changed when I reached the hotel. They said they were booked.
The customer service
Stayed in February 2024
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Reviewed: February 26, 2024
Shantoll
United States3 Reviews10“Overall I had an amazing experience, the staff were all super accommodating. They made my birthday special I’m so gratef”- • Leisure trip
- • Travelers with friends
- • Standard Room
- • Stayed 3 nights
- • Submitted from a mobile device
The only thing I didn’t like was our beds. They gave us a room with two twin beds and that was annoying.
It was simple but felt luxurious at the same time. Absolutely perfect.
Stayed in February 2024
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Reviewed: February 25, 2024
Pearl
United States16 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing to not like.
Everything was exceptional. Hot water and AC were a plus! The room was clean and comfortable. Two big pools and a bar were awesome. The food at the restaurant is reasonably priced. Beautiful scenery on the property to take amazing pictures. Not forgetting it is located in the best area of montego bay. The hip strip.
Stayed in February 2024
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Reviewed: February 25, 2024
Vilma
United States4 Reviews10“My stay was relaxing and the staff were friendly. Will definitely go back.”- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 5 nights
- • Submitted from a mobile device
Check out at 11am
It was clean and the food was good
Stayed in February 2024
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Reviewed: February 24, 2024
Bianca
United States4 Reviews10Exceptional- • Leisure trip
- • Travelers with friends
- • Deluxe Room
- • Stayed 5 nights
- • Submitted from a mobile device
Advertised as a resort but not all inclusive.
Loved the location! Close to the hip strip and Doctors Cave Beach and Starbucks. Also next to the free beach. Juliette kept our room stocked and cleaned and was polite and friendly the entire stay. Food at the restaurant was amazing as well.
Stayed in February 2024
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Reviewed: February 21, 2024
Patrick
Netherlands1 review10“Was amazing”- • Leisure trip
- • Group
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Everything
I will stay there again
Stayed in January 2024
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Reviewed: February 20, 2024
Angel
United States2 Reviews6.0“It was call still needs a lot of fixing”- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Calm really nice
The bedroom
Stayed in January 2024
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Reviewed: February 18, 2024
Karin
Estonia53 Reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 7 nights
- • Submitted from a mobile device
Clean and very nice staff!
Stayed in February 2024
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Reviewed: February 17, 2024
April
United States7 Reviews5.0“It was fare the front desk staff could be nicer”- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 3 nights
- • Submitted from a mobile device
A little too far from the beach . The room was not the room in the picture . I was expecting a more modern room.
It was quite
Stayed in February 2024
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Reviewed: February 13, 2024
Ruth
United Kingdom7 Reviews2 helpful votes2.0“Dissapointing”- • Leisure trip
- • Group
- • Deluxe Room
- • Stayed 7 nights
- • Submitted from a mobile device
Poor facilities. Bad wifi connection, power outages and a really shabby old gym. My booking was for 3 people however, when I arrived there was a lot of discussions at reception. To our disapointment we were put into a 2 person room which was awkward and really claustrophobic, we then asked the following day to move into a 3 person room, so they told us to pack our things we can move in the morning which we did. They ended up putting us in the same 2 bed room except downstairs. The following day we asked again to move, packed our things for the second time and finally got a 3 bedroom room on the third day. We really would not have minded the mistakes but no one cared to apologise. I know Toby's is cheap but manners are free. I'd suggest you go to SeaGarden, two mins walk down the road, it's amazing, with great service.
Location
Stayed in February 2024
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Reviewed: February 7, 2024
Avani
United Kingdom9 Reviews1 helpful vote10“Great spot, well located for the airport”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Well located and friendly staff
Stayed in January 2024
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Reviewed: February 7, 2024
Pauline
United States14 Reviews3 helpful votes10“Friendly, comfortable and locally convenient”- • Leisure trip
- • Solo traveler
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
My only gripe is that they do not have a selection of red wi es. A Cab or Pino would be a plus
This is a comfortable place to stay. I have been several times. This time I used their massage service which was brilliant. Dawn. She was detailed as well as relaxing . Will definitely use this service again.
Stayed in February 2024
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Reviewed: January 31, 2024
Chi
Zimbabwe14 Reviews1 helpful vote10“I enjoyed my stay”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 7 nights
- • Submitted from a mobile device
I didn’t get the exact room I booked
Perfect location and facilities
Stayed in January 2024
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Reviewed: January 29, 2024
Glenn
United States9 Reviews5.0“The breakfast, dinner & lunch was delicious and the location was great.”- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 3 nights
- • Submitted from a mobile device
My tv never really worked. I told the lady @ the front desk Tuesday morning & the security guy came. He said it needed a new cord. The lady never called & checked on me. The tv didn’t work. The rest of the staff was great. It always going to have that one person that has a attitude
I loved the breakfast, and the location was great. Those two things were the best things going.
Stayed in January 2024
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Reviewed: January 28, 2024
Christine
United States4 Reviews3.0- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
This review is hidden because it doesn't meet our guidelines.
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Reviewed: January 27, 2024
Yolanda
United States20 Reviews2 helpful votes5.0“Go somewhere else!”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 4 nights
- • Submitted from a mobile device
The t.v. barely worked our entire stay bcz it only operated off of WiFi due to them using a firestick for channels. The WiFi was in and out. The early morning music playing by the pool was quite rude for those of us who sleep in.
The price was good for the amount of days we stayed.
Stayed in January 2024
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Reviewed: January 22, 2024
Allyn
United States7 Reviews5.0Fair- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Didn’t stay here, cancelled
Stayed in January 2024
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Reviewed: January 18, 2024
Darryl
United States27 Reviews8 helpful votes10Exceptional- • Family with young children
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
GR8T LOCATION, STAFF WAS PROFESSIONAL AND POLITE, ..GR8T FOOD...LOVE THE ..CORNMEAL PORRIDGE!!
Stayed in January 2024
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