The pillow and the bed were hard

Clean

Stayed in August 2023

There was no English speaking TV channel. This was very bad. They did not even have BBC World News TV Channel.

The Reception staff were very helpful

Stayed in August 2023

The women’s bathroom doesn’t have a view out because the blinds have to be down the whole time - there’s an apartment building across the road.

Lovely shower, great big window with a view (I booked the fancy big window room), good working air con, ice machines!

Stayed in July 2023

People with tattoos cannot join the pool

It was ok

Stayed in May 2023

The room is way too small , I can not even open my suitcase

The room is too small, we cannot even open our suitcase

Stayed in August 2023

Slight inconvenience in the location, only accessible by buses or walking approx 15 minutes to the nearest subway station. Would recommend getting a Kyoto city day bus pass if staying here, especially in the summer to avoid walking in the heat!

Excellent amenities and room upgrade to a deluxe King. Very comfortable rooms with a nice lounge area and TV, perfect after a day's trip in Kyoto. Very helpful and accommodating staff, with requests such as ordering taxis. Did not have the chance to try the breakfast, but it looked good!

Stayed in July 2023

On a very busy wide road, you could hear the road noise, to be honest it didn't bother us but our friends that had the room next door found it a bit noisy, sometimes you had to wait quite a while for the lift, especially in the morning if there was a large party staying there, and also it could do with more washing machines, sometimes people would leave there washing on and go out of the day, or all evening, if you told the staff they would take it out so you could use one, but they really should not have to do that !! But they were only little things nothing to really spoil your holiday.

The rooms were Western type so spacious, fantastic shower, and the onsen was lovely, but I think the men had a better view out of their window!

Stayed in June 2023

About a 10 min walk from gojo or a 10-1500Y taxi ride from the main station. No adjoining door for 2 rooms.

Helpful staff. We arrived before check in and left our bags that were delivered to our room by the time we returned. Everything clean and spotless. Beds very comfortable. Onsen clean and had it to myself. Perfect way to end the day. Just wish we'd ordered the breakfast with our rooms. We had to book 2 rooms for our family and they were co-located without asking.

Stayed in July 2023

Onsen very clean

Stayed in June 2023

It was a bit of a disappointment that the public bath (onsen) didn't accept tattooed guests. I understand this procedure with the traditional ones, but as this hotel had many international guests, it didn't make much sense, or at least they should mention this to guests in the description, so they are aware.

We had a good time at this hotel, the laundry facility was a very helpful addition.

Stayed in May 2023

It’s illegal to make a photocopy of a residence card (for residents in Japan). Some hotels ask for it and some don’t. What’s required is merely an ID to show, not to copy. I’m always disappointed in hotels that copy my ID (residence card) and proud of those that do not copy it. I allow hotels to copy as not to cause a scene.

Public bath, breakfast, amenities, private bathroom were all nice. I enjoyed the view from the room. My partner likes the floor-to-ceiling window. Wifi was solid in the room. The bed was pretty comfortable. Facilities were clean.

Stayed in May 2023

The hotel was a bit of a walk from the train station.

The best thing about this hotel was the spa. Unfortunately I only got to try it once during our 3 day stay as it closed at certain times of day. The room was very comfortable and had everything we needed. It even provided pyjamas and slippers.

Stayed in April 2023

Kids breakfast is extra. Local tax is extra. Advertised price on booking.com is deceptive.

Public bath.

Stayed in June 2023

no bath tub

comfort and clean

Stayed in May 2023

location is pretty far from the subway station

nice amenities room was decent

Stayed in May 2023

Gym is not for free.

Good value, clean and modern. Great view from the spa. Coffee, tea and microwave in the lobby.

Stayed in May 2023

The hotel backs onto a large main road and the traffic was especially noisy in the evening and the morning. My room did not have black out blinds either, so between the traffic and the light, it was an early wake-up every morning.

The hotel was a 10 minute walk to Gojo station on the Karasuma Line, which was only one stop away from Kyoto station so easy to change to other places. There was also a bus stop less than 10 minutes walk where you can get the bus to Kinkaku-ji. The room was comfortable and a good size, with the usual amenities. The staff were friendly and helpful, and allowed us to leave our luggage prior to check-in. The breakfast was a Western/Japanese buffet, with a good range of foods, such as hot foods, salads, fruits, yogurt, rice and soups, etc. Although it was always busy, we were able to get a table each morning without waiting. The onsen was great after a long day of walking and also includes a small sauna room.

Stayed in May 2023

relatively new hotel with good size room.

Stayed in May 2023

Our room was tiny, although a generous bathroom. No luggage rack, no wardrobe. We had booked two beds' room and the bed were king single and comfortable but there was no space to go around them. Didn't know what to do with our two suitcases.

Good location 20 minutes walk from the train station and very close to bus stop that take you to most places of interest. The hotel staff were super friendly and ready to help when needed. Good breakfast with bacon and eggs and so on as well as Asian food, and breakfast time was generous. There is also an onsen/spa on fir guest use.Good

Stayed in May 2023

There are no blinds in the windows just curtains so at 5 AM the room is bright as not have anything. The gym is quite basic and it is absolutely always booked in the mornings so it is hard to get in

Buffet breakfast with lots of options to choose from

Stayed in May 2023

The bed was very hard as was the pillow. I got a sore back. The spa doesnt open until 5 pm. As mentioned the european style breakfast could be a bit more elaborate (maybe some fried eggs and cheese etc).

Staff was friendly, the room was more towards european size. Amenities were excellent. Breakfast was okay, more catered to Asians though. The contintental breakfast options were very limited. They offer massages as well. Aircon works great.

Stayed in May 2023

poor English of hotel staff

spa, clean room

Stayed in May 2023

coffee availability, crowded main lobby

spa, amenities, spacious room, clean, comfy bed, blackout curtains, mood lighting, outlets by the bed, great shower heads, luggage storage

Stayed in April 2023

Kyoto has an excellent subway system, so it's unfortunate that the hotel is in a bit of a dead-zone between the lines. It's about a 15 minute walk to any one of them..

We loved their hot pool and sauna. Also, the personnel was extremely helpful.

Stayed in May 2023

Location was hard to reach via metro, but with plenty of buses available. We were 4 people and they forgot to leave towels for the kids on all days, so I had to go to the reception everyday to pick them up.

New room/building, with an amazing "onsen" (traditional Japanese warm bath) on the last floor.

Stayed in May 2023