Reviews of Acro Capsule Hotel Namba Dotonbori
542-0071 Osaka Prefecture, Osaka, 2-2-20 Dotonbori, Japan
#121 of 714 hotels in Osaka
Guests' ChoiceReview Score
Based on 804 hotel reviews
8.7Score breakdown
-
Cleanliness
8.9
-
Comfort
8.9
-
Location
9.6
-
Facilities
9.0
-
Staff
9.3
-
Value for money
9.2
-
Free Wifi
8.8
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: April 24, 2024
Merhama
United Kingdom9 Reviews1 helpful vote8.0“It wasn't bad.. still going to stay here again hehe”- • Leisure trip
- • Solo traveler
- • Woman Capsule Room - Lower Bed
- • Stayed 3 nights
- • Submitted from a mobile device
The pillow are small and hard
The location is right at dotonbori
Stayed in April 2024
-
Reviewed: April 24, 2024
Ivan
Russia22 Reviews4 helpful votes10Exceptional- • Business trip
- • Solo traveler
- • Man Capsule Room - Upper Bed
- • Stayed 2 nights
Good place, perfect location. Сapsule was very comfortable, linen was changed every day, comfortable common space.
Stayed in March 2024
-
Reviewed: April 21, 2024
Andrew
United States4 Reviews1 helpful vote10“Great location and price”- • Leisure trip
- • Solo traveler
- • Man Capsule Room - Lower Bed
- • Stayed 5 nights
- • Submitted from a mobile device
Other guests may be disruptive at night. But that's the gamble of capsule hotels.
Excellent location, seconds away from the heart of Dontonbori.
Stayed in April 2024
-
Reviewed: April 21, 2024
Sofia
Mexico15 Reviews10“A great deal and experience”- • Leisure trip
- • Solo traveler
- • Woman Capsule Room - Lower Bed
- • Stayed 4 nights
- • Submitted from a mobile device
Beds are a little too used, but I could sleep.
The ubication was priceless, very easy to arrive, near to the Namba Station. I came directly from de airport to the Namba Station, and directly to the hotel. Amazing places to eat very near to Dorombori street, very secure area, you have 7eleven behind the building
Stayed in April 2024
-
Reviewed: April 20, 2024
Marta
Poland11 Reviews1 helpful vote10“Would highly recommend!”- • Leisure trip
- • Solo traveler
- • Woman Capsule Room - Lower Bed
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing
The capsule and the shared area are clean and comfortable. The lockers are on the same floor as the capsules so it's easy to get around. The location is amazing, very close to the subway station and the Dotonbori area.
Stayed in April 2024
-
Reviewed: April 19, 2024
Anonymous
United States10 Reviews2 helpful votes8.0“Great location, great price, very helpful staff!”- • Leisure trip
- • Solo traveler
- • Man Capsule Room - Upper Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Remember that Osaka, especially around Dotonbori is extremely touristy place. You have people from all around the world, mostly south east Asia, staying in the hotel. There were please using phones and talking out loud in the pod area... Also people setting phone alarms and not turning them off... I hope the staff enforced those rules more.
It's just like other people have already said in the review. The place is clean the pods are comfortable to sleep in. Shower, toilet, sleeping area were clean. Staff were very helpful not only with facility but also helping me find and get to certain places in Osaka. Location! It's just a block from the famous places and you can easily go shopping and come back to drop off and go out again! Lockers are big enough to fit my carry on luggage, backpack, and jacket.
Stayed in April 2024
-
Reviewed: April 14, 2024
George
New Zealand22 Reviews9.0“Great hostel in Osaka - would definitely stay again.”- • Leisure trip
- • Group
- • Man Capsule Room - Lower Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Size of the pods, location, value for money, facilities.
Stayed in April 2024
-
Reviewed: April 13, 2024
Shuyu
United States3 Reviews10“This place was overall clean, exceptional for the price value; loved the stay!”- • Leisure trip
- • Solo traveler
- • Man Capsule Room - Lower Bed
- • Stayed 4 nights
none!
Place was clean, easy to check in/out and staff was really helpful.
Stayed in April 2024
-
Reviewed: April 13, 2024
Daniela
Colombia67 Reviews6 helpful votes8.0“Great location, clean and comfortable”- • Leisure trip
- • Solo traveler
- • Woman Capsule Room - Upper Bed
- • Stayed 2 nights
- • Submitted from a mobile device
The capsule was okey. However I could feel that the mattress may need a change.
Well located, clean and way better than a hostel
Stayed in April 2024
-
Reviewed: April 11, 2024
Kevin
United States146 Reviews29 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • Man Capsule Room - Lower Bed
- • Stayed 3 nights
- • Submitted from a mobile device
- Powder room could have paper towels. - Pillow was pretty hard - There’s a small light illuminated for the button to turn on the bed lamp when lights are off. Free eye masks are provided though. - Not sure if lockers are sprayed after guests check out, but my locker had a weird smell coming from it.
- Very good location, right across the street from the popular Dotonbori Bridge. - Clean and comfortable. - WiFi was good enough, though it didn’t seem to work the first night I was there. - Easy keycard system to open and lock lockers.
Stayed in April 2024
-
Reviewed: April 10, 2024
Arman
United Kingdom3 Reviews8.0“Easy and convenient location, with a comfy room on a budget”- • Leisure trip
- • Solo traveler
- • Man Capsule Room - Lower Bed
- • Stayed 5 nights
Washing machine and drier. The drier took a long time to dry my clothes, but maybe that's asking for a bit much. Also, more charging points in the room would be helpful.
All interactions with reception staff very friendly and helpful. Facilities and location were great, everything you need provided. Only think I would improve is the washing machine and drier. Quiet and comfortable stay, with a friendly vibe.
Stayed in March 2024
-
Reviewed: April 9, 2024
Michael
Qatar4 Reviews10“Best capsule experience I had so far”- • Leisure trip
- • Solo traveler
- • Man Capsule Room - Lower Bed
- • Stayed 4 nights
- • Submitted from a mobile device
There were some foreign guests who were disrespectful and no consideration. In my stay, there were two guests who talked loudly and even laughing without consideration to other who were resting and sleeping. I totally understand since this is not under the control of the facility.
Best capsule hotel experience so far. In my 2weeks trip, i stayed in 3 different capsules and I would say acro is the best. Best location and clean capsule with privacy. The locker and bathroom are separated from the sleeping area which is nice. Overall, excellent experience.
Stayed in April 2024
-
Reviewed: April 8, 2024
Chie
Philippines3 Reviews2 helpful votes9.0“it was a really good stay for its price.”- • Leisure trip
- • Solo traveler
- • Woman Capsule Room - Upper Bed
- • Stayed 3 nights
Wish there was a sink on dining area.
I like how the staff are very accommodating. The room, locker, lobby, and comfort room are very clean.
Stayed in March 2024
-
Reviewed: April 8, 2024
Aubrey
Philippines8 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • Woman Capsule Room - Upper Bed
- • Stayed 3 nights
- • Submitted from a mobile device
There is only 1 dryer and washer to share between all girls
Great location, lockers, enough space and private showers is good
Stayed in April 2024
-
Reviewed: April 7, 2024
Ayu
Hong Kong22 Reviews2 helpful votes10“Great location”- • Leisure trip
- • Solo traveler
- • Woman Capsule Room - Lower Bed
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing
Best location, right in the middle of the Dotonbori.
Stayed in March 2024
-
Reviewed: April 1, 2024
Karen
United Kingdom5 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Travelers with friends
- • Woman Capsule Room - Upper Bed
- • Stayed 3 nights
- • Submitted from a mobile device
The hotel was literally just a 2 minute walk from Dotonbori. The hotel facilities were really good, excellent showers and really clean!
Stayed in March 2024
-
Reviewed: April 1, 2024
Charlie
United Kingdom5 Reviews10“Amazing experience for our first capsule hotel. Great location and value!”- • Leisure trip
- • Group
- • Man Capsule Room - Upper Bed
- • Stayed 3 nights
There was minor damages in the showers and the 'kitchen facilities were all on one floor which was a little inconvenient and the elevator didn't go to the top floor.
The hotel was easy to find and right next to the centre of dotonbori. The capsules were tidy and easy to access and the bathroom facilities were clean and well maintained. There were instructions inside the capsule itself as well as airconditioning in each pod and various lighting arrangements, it felt safe and the other guests were respectful and quiet. Awesome communal space on the 7th floor and loads of shops and restaurants nearby - I can't stress how much you need to visit the Subterra cocktail bar!! The staff spoke some english which helped with check-in. There was a card scanner in the lift which only let permissable people to get out on the women-only floors.
Stayed in January 2024
-
Reviewed: March 27, 2024
Sara
United Kingdom63 Reviews3 helpful votes9.0“Recommended capsule hotel”- • Leisure trip
- • Solo traveler
- • Woman Capsule Room - Lower Bed
- • Stayed 3 nights
- • Submitted from a mobile device
More washing machines would be nice. There are queues for the showers at busy times.
Perfect location very close to Namba station, clean capsules and friendly staff. Towels are provided and can be changed daily, the female-only floor felt safe and secure (only people with a pass can enter), and even though large luggage isn’t locked away I didn’t have any issues. The washing machine and tumble dryer do not need coins to be operated.
Stayed in March 2024
-
Reviewed: March 26, 2024
Hilda
United States1 review10“It was a really fun and new experience.”- • Leisure trip
- • Family with young children
- • Man Capsule Room - Upper Bed
- • Stayed 2 nights
I was nice and easy to make the reservation.
We love it, it was a nice and good experience. It was clean and organize and the stuff was well inform and friendly.
Stayed in March 2024
-
Reviewed: March 25, 2024
Miguel
Portugal6 Reviews9.0“Great place, great location.”- • Leisure trip
- • Solo traveler
- • Man Capsule Room - Upper Bed
- • Stayed 2 nights
Very small common area for such a large hotel.
Large lockers available for each capsule, very practically designed (designated space to change clothes, repacking area far from sleeping area, etc).
Stayed in March 2024
-
Reviewed: March 24, 2024
Ariel
Philippines26 Reviews9 helpful votes9.0“Clean and near to Namba station”- • Leisure trip
- • Solo traveler
- • Man Capsule Room - Lower Bed
- • Stayed 2 nights
- • Submitted from a mobile device
I wish check out time is 12noon
Clean and near to Dotonbori
Stayed in March 2024
-
Reviewed: March 21, 2024
Selyan
France1 review10Exceptional- • Leisure trip
- • Solo traveler
- • Man Capsule Room - Upper Bed
- • Stayed 4 nights
It was clean and how I expected it would be
Stayed in March 2024
-
Reviewed: March 20, 2024
Rachael
Australia5 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Solo traveler
- • Woman Capsule Room - Upper Bed
- • Stayed 3 nights
- • Submitted from a mobile device
The lockers are quite small and they didn't have extra pillows, the one I had was too thin, they ended up taking g one from another capsule, but if it had been fully booked I wouldn't of gotten one
The facilities were always clean, the capsule itself comfortable too
Stayed in February 2024
-
Reviewed: March 20, 2024
Gianni
Qatar7 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • Man Capsule Room - Lower Bed
- • Stayed 3 nights
- • Submitted from a mobile device
The Pillow its very hard
Near To Namba Metro Station
Stayed in March 2024
