I missed a kitchen towel. There is no workspace, and the dish drain does not have a mat or a tray under, so the water drips down on the floor. We had a room with 3 Double beds, which was great for our family, but it meant that there was no space to move around in the room. We actually had to rearrange the beds to get more floor space.

The location was very convenient. Ueno train station 5-10 min away. And express airport train Skyliner 10 min away. The apartment had a washing machine, an integrated bathroom ventilation with clothing drying function, and a small stove and some basic kitchenware.

Stayed in April 2025

Beds should be bigger as it claimed for 2 persons

Stayed in March 2025

There is no cleaning for the room. Minimal fee will be Charge if you request.

Stayed in March 2025

The bedroom was very tight for 3pax.

Location was excellent. Room was efficient and functional yet small for 3pax. Staff were very friendly and could speak English.

Stayed in March 2025

bedding all in one room for the price you pay is a bit expensive

great location, clean, friendly staff, generally a great stay

Stayed in March 2025

Great Location, mins away from Ueno station.

Stayed in March 2025

Had 3 beds in the room, one seemed to have some type of staining on the bed linen. But wasn't a bother for us, as we only needed to use 2 of the beds.

Spacious room for Tokyo accommodation Friendly staff, water bottles complimentary. Spacious bathroom for Tokyo , in-room clothes dryer and washing machine very useful In-room microwave and fridge very handy. Also has stove top/utensils ( didn't end up utilising) Location- short walking distance to main station, on a quieter corner, few minutes walk to convenience stores.

Stayed in February 2025

In the room with two double beds, the lamps are connected to the bedframe right above where someone would lay their head. So if they got out of bed in the middle of the night, they would hit their head on the lamp. It doesn't make any sense. Please remove the lamps. Also, the check-in is a little slow compared to other hotels.

Close to a family mart and 7-11. The room was very clean, with easy access to Ueno station, Ueno park, and Ameyoko. They also have garbage/recycle bins in the lobby for hotel guests, which is amazing considering how hard it is to find garbage bins in general outside of the train stations. It's our second time staying in Tokyo, and we will stay here again in the future.

Stayed in February 2025

Would be great if more hanging hoods for clothing & bags.

New, clean, nice & bright; neat and modern apartment hotel with washing machine, compact kitchen, good shower & bath, comfortable high tech themo room. Excellent staff!

Stayed in March 2025

Dib not have a peephole on the door of our room

Convenient location Have a washer machine, a microwave . Japanese style deep bath tub Water pressure of shower is strong.

Stayed in March 2025

Nothing, loved it all

Location and cosiness

Stayed in February 2025

Nothing. Room was a little tight with all our luggage but that was not a problem.

Amazing location, hotel staff so warm and friendly. Beds were so comfortable and all facilities were great.

Stayed in March 2025

We wish we could have stayed longer but we were travelling around Japan and had I stayed just in Tokyo, I would have stayed here for the rest of our stay.

It was a wonderful hotel which was perfectly located in the city.

Stayed in February 2025

Nothing.

Everything -- price, location, amenities and staff are great. Great family hotel.

Stayed in February 2025

Room too small but very clean

Nearest to Ueno station , so many restaurants and one supermarket

Stayed in February 2025

- towels were a bit small for adults, though you can replace it daily - the doors are not automatically locked once you close it. Be reminded everytime you went out to manually lock the door with your keycard.

- strategic location, nearby to : Ueno station, konbinis - clean and nearly well equipped room - friendly and helpful English speaking staffs

Stayed in February 2025

Staff is helpful and nice

Stayed in February 2025

the location and cleaness also the staff

a perfect hotel for family trip. Its location is very strategic, close to several convenience stores, restaurants, and just across from Ueno Station. although the room is verry small for 7 people make us dificult to open our big lugagge.

Stayed in January 2025

Limited space in the room itself, which is the norm in Tokyo. Required to change lifts via underpass and overhead bridge to bring luggage and stroller to Ueno train station.

Room was clean and neat. Impressed with the modern facilities including kitchen, fridge and washing machine/dryer, and ventilation in the bathroom toilet was great. Lift was working. Staff were friendly and helpful, received luggage sent from outside Tokyo with no issues. Wifi was stable. Hot water supply was consistent. No noise from neighbouring rooms. Given non smoking room as requested. Location was good, within walking distance of Ueno station.

Stayed in November 2024

Very lovely staff, modern clean rooms, location allowed walking to tourism destinations or train (which includes a Shinkansen stop).

Stayed in January 2025

Separate toilet and shower area.

Hotel design was interesting and functional. Large studio-like room with 3 beds and sofa-bed. Well equipped kitchen with microwave, water kettle, stove, pots and pans. Close to Ueno station, 5 mins walk after crossing the intersection on the pedestrian bridge level above the road. Minimally staffed but very helpful. Help me set up air porter to deliver suitcases to airport. A number of minimarkets nearby.

Stayed in January 2025

Only charges for USB , if with type C charges will be good

Very convenient location and the room facilities are new and clean . Staffs are very friendly and helpful . They consider for early check-in once the room is ready . Perfect stay .

Stayed in December 2024

None

Location is close to train stations, restaurants, convenience stores and shopping malls.

Stayed in January 2025

Found the beds to be a little hard, (not as plush) but found this in every place we’ve stayed in Japan. A dryer or clothes hanger would have been convenient, but were able to dry clothes in the bathroom anyway. Overall a great place to stay

Great location, right next to Ueno station, restaurants, bars and shopping. Having an equipped kitchen for our family was extremely useful, loads of family marts and 7elevens around for groceries. Great shower and toiletries. Had a washing machine which was helpful too. Felt a little cramped for a family of 6 (teenagers) after 4 days, but wasn’t a big deal, especially for such a central location in Tokyo.

Stayed in December 2024