Difficult to find at first, could use better signage from main road.

Spacious rooms, private onsen.

Stayed in April 2025

Very friendly and attentive staff! The onsen is amazing and the hotel is beautiful and gives a real feeling of the Japanese lifestyle

Stayed in April 2025

The room was as shown on the pictures, breakfast and dinner were delicious. The staff were very nice and polite, it was possible to book multiple slots for the different onsen. Had a very 90s vibe, we loved it

Stayed in March 2025

This was a lovely experience after the hustle and bustle of touring Tokyo for 6 days. They were extremely kind to our kids and the food was very good. Recommend taking a taxi from the train station, it’s a steep uphill to walk. The Onsen were lovely and very relaxing.

Stayed in March 2025

Quite far from the transports, need 10-15min walk to get to the funicular or the station

Really cool private onsen. The japanese style breakfast was very good. Very clean

Stayed in March 2025

Better signage to the property, we went past it and then had to circle back.

The property was easy to get to from the cable car. Staff was friendly. You were able to utilize the onsens privately with a choice of 3 multiple times during your stay. Room was clean and spacious. In room dinner was good. There was. Ropeway from the cable car (neat to learn about black eggs. There is a museum round the corner from this hotel. There is also another museum by the cable car and the open air museum is one stop back. Down by the station I slots of little souvenir shops. Lots of things to do in the area. I also enjoyed all the commentary and information from our trip up from Gora. Thank you to our hosts we will definitely come back.

Stayed in February 2025

Due to outside of city, don’t have convenience shop around.

Japanese style breakfast is great and delicious. Western style breakfast also given a choice to guess. Nice and yummy.

Stayed in February 2025

Nothing, but people who are US XL or more be wary that the yukata provided might not fit you! Mostly a nitpick but food variety isn't the best but it is near a konbini

Amazing vibes, service and sizeable onsens for groups!

Stayed in February 2025

The location is a little out of the way. We also need to factor in waiting time at the Gora station, as there are not many taxis in the area especially in the evenings.

The room was awesome. It was nice to have bed and futon options. We appreciate the free room upgrade; as well as being able to take up additional slots to try out all 3 different onsens. The onsens were lovely. The dinner and breakfast were excellent.

Stayed in December 2024

We found futons very firm but that was just because we are unaccustomed to them

Staff were friendly and helpful. Private onsen experience was excellent. Chef catered exceptionally well to our groups food intolerances. Our room was beautiful

Stayed in January 2025

The only problem we had was the transport, it was hard to get there and to return to the station

The staff was very very nice, the private onsen was excelent, everything was clean and it was a great experience.

Stayed in January 2025

Not an easy walk to town. Luckily we had a car and opted to drive to Hakone.

Wonderful spot with great food, lovely staff, comfy rooms, and lovely onsens. All around great experience for my family of 5.

Stayed in January 2025

Value for money, Onsen could be better for the price

Location, food

Stayed in January 2025

The staff seems a little bit rude. Even though she speaks English, after I said that I have very limited Japanese, she still switched to Japanese and continued even after I said that it's hard for me to understand She said that she will guide us to the room, but she didn't explain anything about the room itself simply closing the door behind us and running away without saying anything. So we have to return to the reception later to ask how to turn the heater on There are no restaurants or convenience stores nearby. There are some cup noodles and snacks at the reception + room service (but they said it would take 2-3 hours to prepare)

You can book an onsen not only in the evening, but in the morning too (so at least two in total) There are 3 types of onsen, the outdoor one is fantastic The breakfast was very delicious Overall it's calm and relaxing experience

Stayed in January 2025

The private onsens are absolutely delightful. We had opportunities to enjoy 2 different ones during our stay and liked both. We also loved the breakfast being served in the lodge. Our family had both the Japanese offering and the western one. They were well made, beautifully presented and tasty. We really appreciated the extra effort that the staff put in to help ship an item that we left in the room to our next location - they communicated well and shipped out the item the next day.

Stayed in December 2024

Nothing much. Everything was as per our expectations.

Highly recommended for families that want an onsen experience. Especially for first-timers in Japan. The staff was very kind and accommodating.

Stayed in December 2024

the onset itself

Stayed in December 2024

Nothing

Traditional Japanese experience for the family, With onsen and traditional Japanese meals. Food was delicious and staff were so pleasant. Close to the Hakonetozan Cable Car line on the way to the Hakone Ropeway. Was able to get an early start and beat the queues.

Stayed in December 2024

No complaints!

Staff was fantastic - attentive, polite, and accommodating.

Stayed in December 2024

The place is a bit far from the bus station and cable car station, especially if you have large luggage's to carry. We had a weird experience where we received 2 calls on the landline in our room 11:30pm and 12 midnight, but when we answered no one was speaking, just some weird noises. And when we asked the staff in the morning, they also don't know what that was about and told us maybe there was a problem on the phone line.

We like the room, though a bit small, it was fairly comfortable. The 3 onsen, which you can reserve, 2 hours, in the evening and 1 hour in the morning were also nice. The dinner meal course was also good, though nothing exceptional. Breakfast was also nice We enjoyed our stay, but I think it's overpriced.

Stayed in November 2024

Everything was amazing! Zero complaints

As a first time visit to Hakone, we were fortunate to come across this beautiful Ryokan (inn) Onsen (bathhouse) with only 6 rooms in total. This was much needed after 5 days in Tokyo and 200,000 steps walking (checking smart watch haha). We personally took a bus from train station to have a leisure ride (but ofcourse learned how expensive taxis were in Tokyo) through the mountains. Ruby at the front desk was very sweet, patient and accommodating even though we came about 1 hour earlier than the 4pm check in time. Ruby and her team made it a beautiful experience! From checkin guidance, reserving the private Onsens with My wife (don't worry...since there are only 6 rooms, everyone can reserve to fit in with their schedule). The Onsens, I wish I can describe in detail of the experience but you have to visit to experience first hand. All three Onsen options were extremely clean and private, had all the shower facilities and the most relaxing experience ever! The dinner with Japanese curry, corn soup in chilly weather hit the spot! Next morning the traditional Japanese breakfast was very refreshing and I'm grateful for them to accommodate us with dietary restrictions, this helped us energize for the day to explore Hakone via the local cable car/rope way which starts at "Gora" station about a 10-12 minute walk. We were able to leave our luggage for the day exploration in Hakone and would visit again asap with our bittersweet experience. Next time I would stay at least 2-3 days. Thank you Ruby and Ajisai team for making this a lifelong memorable experience!

Stayed in November 2024

Clean rooms, good onsens, very attentive staff.

Stayed in November 2024

Nothing

We live the environment to stay

Stayed in November 2024

I think the hotel was amazing, - just be mindful with the location it's towards the top of a very steep hill from the train station, so consider taxi rides up.

The private onsens were really relaxing, very clean and well set up (private dressing room, private showers, then private onsen). We were provided with clean traditional robes (Yukata), that made the spa experience feel more authentic. The dinner and breakfast were delicious and filling. The room was clean and quiet. Staff were very helpful and attentive. The surrounding area is beautiful

Stayed in October 2024