Nothing

We liked all, the dinner and the breakfast, the private onsens that could be booked. Thank you!

Stayed in October 2023

The only thing that was a hassle to our group was the walk to the ryokan. Although it is close to the train and bus stations the walk to the ryokan is on a very steep hill. The bus schedule stops really early in the night (5 / 6 p.m.) so we had to walk everytime to and from the stations. With luggage I would suggest taking a taxi or matching your activities to the bus schedule so that you don't need to drag it up a hill.

Staff was really helpful and nice! The room was comfortable and spacious enough for the group of 5 we had. The onsens were well maintained and clean. It was easy to book and change our onsen time bookings to fit our schedules. I also enjoyed that they had lotions and toiletries at the onsen rooms. There was neftlix and eng TV options in the rooms. They had snack options to purchase (seeing as many of the stores close as of 5 / 6 pm and no convenience stores nearby it was really helpful).

Stayed in October 2023

Small ryokan - 6 rooms with 4 onsens. Our family had one hour of private onsen at night and the next morning. Yummy food! Super relaxing to recharge. They also helped to reserve taxi for us.

Stayed in August 2023

Nothing!!

First, a note about the other reviews: Don’t stay here if you’re bound to your car at home and can’t walk a bit to get here. (If you have a disability this is a legit concern, but some of the other reviews are from people who seem to like complaining. They also obviously didn’t know about Japan’s amazing luggage delivery service, which makes all of this easier.) This place is heaven in Hakone. The staff are some of the nicest people I’ve encountered on a trip, so I’m really not sure how it’s possible other people are saying they were rude. The staff helped us with a ton of stuff and their English is amazing. The breakfast was phenomenal. While the dinner is expensive, we felt it was worth it. The onsen are perfect, the people who are complaining about the lack of view are probably beholden to what they saw on YouTube about seeing Mount Fuji from everywhere they go, which isn’t the case. We loved the privacy of the onsen, it’s an outdoor oasis and it’s perfect. Everything was spotless. The rooms are comfortable. They even have Netflix! I can’t recommend this place enough!

Stayed in October 2023

The room was great. I liked how they gave us yukatas. I was only expecting the private onsen in the evening, so it was a nice surprise that they let us book a private session in the morning too. Overall, it was a great stay and the breakfast that we booked in the morning was delicious too.

Stayed in October 2023

Hard to arrive in the evening without car. Better to plan to arrive before 5pm.

We had a wonderful stay! The private onsen was great for teenagers.

Stayed in September 2023

Location was not conducive to actually getting there and they didn’t have food unless you booked way in advance.

Love the facilities—especially the onsen.

Stayed in June 2023

Didn't know we had to book taxi well in advance to get to/from the ryokan. The uphill walk from Gora station was rough.

Food was amazing, private booking for onsen was amazing!

Stayed in August 2023

Nil

Quietness, exclusive onsen time, fine dining Polite, pleasant and helpful staff

Stayed in August 2023

Location is great but hard to access by foot. Take a cab!

Everything

Stayed in August 2023

Beautiful place. With beautiful breakfast , Japanese. They adapted to our three kids that are not accustomed to eat fish for breakfast and they received beautiful western breakfast with the best toast ever. We had unforgettable time as family

Stayed in August 2023

It was a little bit far from the center, however you could easily reach it by walking 10/15m, however there was no sidewalk and it was a little bit dark, but nothing too dangerous. We were 6 people, however just 5 futons fitted in the room comfortably. The water in the onsen was too hot, however I understand that it was summer and very humid outside.

The onsen was very good, both the inside and the outside one. It was very easy to book the onsen, we did it at the time of the check in. We had private toilet. We had a fridge. The room seem very traditional Japanese. There were not many gests. There was the option of reting card games.

Stayed in July 2023

We missed to find the property the first day. Its a rural area so public transportation was not running like after 1830 and I am not putting it on the property. This is for your information only.

The Onsen was luxurious, calming and relaxing. I am happy that you can reserve the Onsen privately. Their room was able to accommodate our family of four. The bed was made by tempurpedic and we had a goodnight sleep after Onsen. The bus stop was a short walk around 150m from the property.

Stayed in June 2023

The third futon didn't have a duvet

very nice staff, excellent service, great breakfast

Stayed in July 2023

The location is a bit challenging. It is a ~15 minute walk to town and we were unable to get taxis to take us there. The walk is OK but a bit hard with a lot of luggage.

Facilities were lovely - perfect mix of traditional and modern comfort. The onsen were lovely and easy to access.

Stayed in July 2023

The ryokan is far up a mountain and getting there on foot may be difficult for some. Highly recommend using buses and/or trams. The staff misread our booking at first and claimed we had not made reservations for breakfast, which we had. Luckily it was a small misunderstanding that was cleared up. Breakfast was not included by default and finding the option when booking was a bit difficult. There also seemed to be dinner available when we got there, but we did not see an option to reserve dinner when booking.

Calm and peaceful ryokan in a beautiful location. Three different options for private onsen, one indoor, one outdoor and one with both. Staff is friendly and speaks English which is a huge help for overseas travelers. The room was clean and had both beds and futon options, as well as a traditional sitting area. Breakfast was beautifully presented and featured a variety of flavours. We felt welcomed and catered to.

Stayed in June 2023

For kids or guests not familiar with traditional Japanese style breakfasts, having additional veggie offerings in addition to fish or meat based options would help.

Breakfast was great! Wife and I thoroughly enjoyed all of the dishes served.

Stayed in June 2023

Friendly staff, great dinner and breakfast. Real hot springs.

Stayed in June 2023

needs a little more food options but it’s quaint so what do I except? would be nice to have cream to put in coffee. coffee provided but no creamer.

clean and kind VERY GOOD COMMUNICATION VIA MESSAGING

Stayed in June 2023

We really liked that the ryokan was up in the mountains (a hilly 15min walk or quick cable car from Gora station) but it’s not for everyone!

We absolutely loved the ryokan—the staff were very kind and helpful and the room was very nice. The three private onsens were amazing and the place felt very small and friendly. Would 1000% recommend ordering breakfast as well!

Stayed in June 2023

Our stay here was really nice! The staff were really friendly~ I recall Rubi giving us a very warm welcome :) it felt like an authentic Japanese experience and I reccomend it!

Stayed in May 2023

Room was just a bit small for 6, I think the max that should stay here is 4 if you want to be comfortable. If 6, probably two of those would be kids and you'd be fine. Can be hardish to find at night, so highly recommend getting there during the day

Location is pretty good - highly recommend getting there early. Onsen was 10/10, they have 3 different ones and all of them were pretty awesome. Service was also great and very helpful, they even spotted us while we were out and gave us some tips.

Stayed in May 2023

Nothing

The private onsens were amazing, along with the fresh breakfast in the morning.

Stayed in June 2023

Slight issue would be that for our group of 5, it was slightly cramped for the singular onsen selections, but if you were to have a similar group size, go for the inside and outside onsen combo.

Staff were very accommodating and very nice, despite our group having a last-minute addition to our stay. The onsen are all private, and there are 3 different selections of onsen you could pick for a 50 min time slot. My recommendation would be the inside and outside onsen combo. Breakfast was very good. There was also a section of board games and cards for you to freely use. Overall great place for a private onsen.

Stayed in May 2023

Had to pay for water for the first time on my trip. Also this next one isn't the ryokan's fault, but pro tip: the taxi service in Hakone is not ideal. We were trying to get two taxis and ended up with zero. If you can, I would call the ryokan ahead and ask them to order you a taxi from gora station for your arrival time so you don't end up waiting 20 minutes. That said, we tried to order a taxi ahead for the morning and they couldn't get in touch with the company-- had to move our plans around in a pretty big way. It all worked out, but keep in mind that you will either have to pack light like we did or be very patient.

Very kind staff, comfortable spacious room. The privatw onsen was a delight, though I should have brought water to drink with me-- rookie mistake. The location was very scenic. Their landscaping was lovely and the birds outside were fun to listen to. The room was clean and serene. I opened the windows and sat in them for a while. The decor is very traditional. It felt like a cultural experience. I didn't expect this, but the staff spoke great English, which made things easy. They were very responsive to questions before and during the stay. I didnt eat there but the dining room looked just as peaceful. Wish I could have stayed longer. The yukata was comfy and I felt sooo relaxed. I also loved vwing able to buy a bottle of local sake from the frot desk. A refreshing stay.

Stayed in May 2023