No

The best hot spring at Lake Akan! The breakfast and dinner are great as well. The room is clean and tidy. Highly recommended!

Stayed in March 2025

Very luxurious hotel, variety foods & beverages, good surrounding area , provided shuttle bus to car park

Stayed in March 2025

The location just near to the lake

Stayed in February 2025

None

Great onsen, amazing view, great customer service. Another amazing stay during winter, great food selection, love the rooftop onsen and its definitely amazing in the morning A lot of activities near the hotel and the frozen lake adventures definitely is a plus.

Stayed in February 2025

It’s a big hotel hence during my stay is was crowded w tourist and not as quiet as I hope.

Near the snow activities. Fire works in the Winter. Good location . It’s a big hotel and it runs well with ample seats n tables in its restaurant.

Stayed in February 2025

We had breakfast and dinner included and it would have been nice if the buffet offerings changed more day to day, but the food was good.

It was very spacious and the staff were very responsive.

Stayed in February 2025

Room was a little warm and hard to control temperature. Pity you needed to pay for the gym and massage chairs. Given we were there for multiple nights, a variety of the buffet restaurants would have been nice.

Onsens and food were fantastic. Such a wonderful experience. Great location with respect to township and proximity to the Ainu village. We were lucky enough to experience the ice festival at the time that was terrific.

Stayed in February 2025

The staff seem a bit clueless and lacking in training as they gave us the wrong information on several occasions. Eg. we asked what was the last entry time for the breakfast buffet and the staff told us the wrong time which caused us to almost miss the buffet entirely. We also had trouble finding the buffet location as there are multiple restaurants in the resort so we asked another staff for directions who directed us to the wrong place even though I showed her the restaurant name on our meal ticket 😑 Some of them are also quite rude and have a bad attitude.

- The public outdoor onsen is exceptional and a must go! They switch the baths for women and men at regular timings each day so i highly recommend going to both if you have the time. - The buffet dinner and breakfast included in our stay had such an amazing spread, definitely worth the price - Just next to Lake Akan, very nice views and you can just walk there from the hotel to do all kinds of winter activities like ice fishing, snow mobile rides etc. - There is a cute shopping street just across the entrance where you can pick up some snacks and souvenirs.

Stayed in February 2025

Nothing

Everything

Stayed in January 2025

Buffet could be further improved - some options were not the freshest but otherwise still pretty decent and tasty.

An onsen hotel with a lot of facilities that can be enjoyed by all ages. Our room was comfortable and hotel is located near next to the lake and surrounding attractions. Service from staff is also very excellent. I would like to especially thank the foreign staff at the hotel for offering such good service when checking in/out and also guiding at the buffets. I can see that they have received very good training from management. Front desk staff were also excellent. There was always staff around the hotel happy to assist and greet at any time. It is our first time staying with Tsuruga group of hotels and won’t be our last.

Stayed in January 2025

Food quality could Improve.

Staff was very friendly and helpful.

Stayed in February 2025

Location is pretty far if relying on public transportation. it takes approximately 6 hours by train from Sapporo To Kushiro and another approximately 2 hours by bus from Kushiro to the hotel. Be prepared for a full day of travel if using public transportation. Renting a car from New Chitose Airport will definitely save a lot of traveling time as it only takes approximately 4 hours from the airport to the hotel by car.

Onsen was very good and available in 3 locations. On the Ground Floor & 8th Floor of the main building as well as on the 3rd Floor of the adjacent wing. Onsen on the Ground Floor of the main building is by far the best followed by the 8th Floor. Not recommended to use the onsen on the adjacent wing as it's small and mainly for the hotel customers that stay next door as there were 3 hotels that are interconnected. Food was pretty good as the hotel is inclusive of both breakfast & dinner.

Stayed in January 2025

All was good! I wish there was a yukata option though

The hotel is amazing. There are a lot of shops inside as well as three onsen. The B1 onsen is amazing with a rock rotenburo with an amazing view on Lake Akan. The Japanese room was great! And buffet breakfast and dinner have a lot of choices.

Stayed in January 2025

Their onsen were really good. Wide range of local and international dishes offered at the dinner and breakfast buffets.

Stayed in January 2025

Amazing the Onsen is superbe

Stayed in December 2024

The best hotel in Akan lake. Onsen is amazing. The room is clean. The hotel has complete facilities. The buffet has a variety of food and is very delicious. It is close to tourist attractions.

Stayed in December 2024

We booked the Mountain View room, but there wasn't anything as such. Even though smoking is only allowed in the smoking room within the hotel, the stench of tobacco lingers everywhere. Kinda kills the mood of staying in a nice onsen hotel. Lastly, there were particles suspending in the outdoor onsen, did notice a couple of bathers walking away after looking at it.

Personally, I think the buffet breakfast and dinner are definitely worth every penny. There is a wide variety of options available. Secondly, the staff is friendly, professional, and genuine in every way, making your stay enjoyable. The rooms were spacious for a family of 4, and the onsen area was splendid.

Stayed in December 2024

room is a bit stuffy when i stayed in freezing December. I have to open the window to get some cool fresh air.

The hotel located just next to Lake Akan, few minutes walk from bus station and easy to reach. View from my room is well worthy as well. And, I love the wood engraving gallery of Mr. Masamitsu Takiguchi very much, it delivers the spirit of Ainu. On the other hand, qualitiy of buffet and indoor onsen is reasonable. (we did not go to the outdoor one.)

Stayed in December 2024

None

Hotel surroundings are excellent. Outdoor onsen is nice

Stayed in November 2024

You have to line up for breakfast because the breakfast room is not big enough to accommodate all guests

The view from the Onsen was fenomenal even if it was nighttime when we got into. Also, they switch men and women Onsen everyday twice a day so you can enjoy both the upper side and the basement. Self service dinner is simply delicious, at least for what concerns the Japanese part. The structure is huge and it has many amenities. The room we were assigned to was huge.

Stayed in October 2024

Unfortunately the terrace at the top of the hotel overseeing the lake is closed. This is the main reason we decided to go there.

Foods are excellent! Though the parking is not on site, the arrangement of shuttle service is smooth and well organized.

Stayed in October 2024

Offsite parking a bit far, but well managed shuttle system.

The location was excellent, able to walk to many places. Great view of the lake, boats and light show in the garden. The food was good but crowded as many tour groups stay here. The onsens were very nice with a large choice of bathing areas.

Stayed in October 2024

The service of the server in the restaurant is rude and cold. Besides, the quality of the food is declining awefully. Compared with seven years ago,we are very disappointed , the hotel will be not our choice next time.

Good locatin and view

Stayed in October 2024

N/A

Hot spring, the wood decoration

Stayed in October 2024