Great location and dinner buffet is great.

Stayed in July 2023

everything is GREAT!!! onsen at the 1st floor is awesome. really recommend this place!

Stayed in July 2023

Carpark was a little far away but the hotel are very frequent shuttle buses there so it’s not really an issue.

The breakfast and dinner buffets were absolutely fantastic. The freshness and quality of the sashimi was first rate. The first and eight floor onsen baths had wonderful views of Lake Akan and had many different types of pools eg whirlpool, jets etc

Stayed in July 2023

None.

Room is very nice and clean. Love it. Onsen is great. Dinner and breakfast is excellent.

Stayed in July 2023

Rooftop onsen are amazing, they change during the day and between days into female only onsen and men only onsen

Stayed in June 2023

Nothing worth mentioning.

Everything!! We came with a rented car and location was perfect to explore the area (amazing and beautiful area). Parking is 600 meters from he hotel but they have a shuttle that runs whenever you need it. Nice room, great breakfast and dinner buffets, great service, nice access to the lake, reasonable cost, great indoor and out door nice public bath.

Stayed in June 2023

Car park was very far away, but the hotel provided a shuttle to connect to the car park.

Room was big, clean and comfortable. Buffet offered an impressive spread of Japanese, Chinese and Western dishes. Love the wagyu! Onsen comes with a variety of hot and cold pools. The hotel has a nice courtyard with great views of the lake. It is located next to the Ainu Kotan, a local village with lots of beautiful handicraft.

Stayed in June 2023

Nothing.

Love the onsen a lot. The japanese tatami room was very pretty. The buffet dinner and breakfast was superb! It's located just next to the lake. Overall very good stay!!

Stayed in June 2023

None

Location

Stayed in June 2023

best buffet ever

Stayed in May 2023

nothing

we forget eyeglass and ken helps to ship it to hotel we stay in hakata.so impressed

Stayed in April 2023

The air conditioning system are too hot for us. We were sweating while eating in buffet. If you need to check-in at a peak period, there may not have enough potters to help bringing luggage. Car park is quite remote.

Hot Spring in 1/F really lovely and in traditional style. The rooftop Hot spring with good starry sky at nighttime and wide blue sky in daytime. The Wing’s Hot spring is like a hotel clubhouse, modern design, clean and neat. We were just on time to see the Winter’s fireworks at the courtyard and it’s really fulfilling to watch. The staff will provide warm coat and slippers for guests which is a very warm experience.

Stayed in March 2023

My reservation included the daily breakfast and dinner buffet. I wanted to upgrade to the Japanese style dinner and was told that i could not do so because it was ‘not available’. I assume this was because I had booked through booking.com. I have stayed at the resort several times before and it was never a problem. The buffet is pretty average, some food quite good, a lot of it mediocre, and repeating the exact same meal for 3 days got very boring.

Room was great, very comfortable beds. Hot springs were very nice and relaxing.

Stayed in January 2023

Was a little hard to find someone, who speaks English, but communication via translator possible. There is no business center to print or make a copy (staff calls manager and manager can also not decide), location is super nice, but the airports Kushiro and Memambetsu are over 50 km away and it takes 1,5 hours or longer to get from airport to hotel with public transportation. Taxi is an option. In winter time the near by museum and some shops are closed, summer is better.

Best place in Hokkaido! Breakfast and Buffet Dinner included: great choices of Japanese, Chinese and Western food. Fresh food and high level choices. Lakeside view during meals. Great Onsen, friendly staff, shuttle to parking area fast and upon request. Big rooms, nice tatami styles, 5 people come for daily room cleaning at once and job is done so quickly, get as much drinking water as you need, afternoon can eat free Hokkaido potatoes, nice art exhibition area from woodwork, close to Ainu village, very friendly tour desk.

Stayed in December 2022

The cleanliness was not great. Room was too small.

Location, had in-house museum and the onsen was very spacious. The special dinner was superb.

Stayed in December 2022

The dinner buffet - quality of food is average, quantity yes- good variety but like in fast food - cheap restaurants. Breakfast buffet better, but closed by 9am, was little rush to finish a meal.

The hot springs, beautiful view from my room, n the art displays !

Stayed in February 2025

We arrived at 2pm but had to wait until 3pm to check in. There is no flexibility. Half board dinner and breakfast buffet have lots of choices but actually can’t find much to eat as the taste was just so so.

We booked 4-futon-beds room. The room is pretty big.

Stayed in December 2024

The rest of the hotel was so dated. The facilities and the common area were old and grotty. The buffet restaurant was terrible was like a rat race heaving with people, babies and small children. The food was mediocre, spread looked good at first but not great quality, and if you stay more than 1 night then it's the same again. Most of the breakfast were the left over from the dinner. Had it not been too cold to go out we would have abandoned the hotel dinner and go find something else.

The room was amazing, very big, comfortable, good view, newly renovated

Stayed in November 2024

Monday night buffet and next day breakfast in main hall. Less and some food not warm. Bathroom small, shower not good, like pins, curtain cheap. Bit less than expected for cost.

Sunday night buffet and Monday breakfast West wing. Onsen.

Stayed in September 2024

The hotel is traditional Japanese hotel we accept that it is old but at least change the carpet and improve the ventilation as we can smell smoke on the way to our rooms and toilets were stuffy..the buffet was okay but not especially delicious. I'm

The staff were friendly and speaks well in English. The room was spacious and beds were comfortable. The location is convenient for all the attractions. The onsen is huge and authentic.

Stayed in August 2024

Bad smell in the room! Parking is far away and there is the queue to get the shuttle to the parking

NA

Stayed in August 2024

Everything very confusing and stressful, starting from the shuttle bus. Too crowded, not exclusive at all.

Dinner and breakfast

Stayed in August 2024

Price/value, eating in a high school cafeteria for $400 per night; food was not special, staff were running around disturbing what should have been a “dining” experience; the whole place is a money making machine.

Baths are awesome

Stayed in August 2024

The quality of the buffet was unequal. The Japanese and Chinese parts were over all good the rest could be improved. The parking shuttle system was not very well organized.

We especially liked the room and the baths.

Stayed in August 2024

The dinner and breakfast offer a variety of food.

Stayed in July 2024