Staff didn't speak English, free shuttle service does not exist or is always booked, location is inconvenient, the hotel has a 90s vibe, there is not much to do around the hotel.

Breakfast, onsen, scenic area

Stayed in October 2023

transportation.

View ,food, spa and tatami!⭐️

Stayed in September 2023

I was expecting the garden to be accessible and beautiful as presented in the pictures. It was disappointing the grounds were not maintained a little better.

Stayed in August 2023

Impossible to book the free shuttle, even though we called 3 days before to book (as it was advised by the property). We had to catch a local bus and pay the fee. Public baths were a bit small and had no view

Spacious rooms and nice surroundings.

Stayed in May 2023

It does take a while to get to Sendai city. Convenient, but it takes some time. It's a great property for a getaway and onsen experience, but if you want to see more of the city, do take note.

The daily breakfast from Rantei was great! Nice buffet to mix and match the different Japanese dishes. The staff were extremely helpful, with bus schedules, where to go, how to go. When we nearly missed the bus, the concierge literally ran out to flag down the bus for us. So helpful!

Stayed in April 2023

We found a fruit fly swimming inside our hotpot, and we notify the waiter immediately. The waiter took a tissue to fish out the live fruit fly. We left message to the customer service, and they told us it might be a edible flower petals. We are very sure that it is a fruit fly alive swimming. We disappoint the answer from the customer service. On the other hand, a hotspot with fly inside made health concern to client. They should replace a new one. Even if they want to keep it, they should not use a melting tissue to fish out the fly. A spoon should be used in stead.

The lacto-ovo-vegetarian food is provided. We feel very sweet when we see sticker on every meal to let us no any fish inside. We all know it is very difficulty for a vegetarian to find meal without fish-related ingredients inside. Rantei's service to lacto-ovo-vegetarian is excellent and over our expectation.

Stayed in February 2023

The room was a bit old but it was acceptable.

It is a rather commercialised onsen hotel - with large operation team. The dinner was above average, yet the breakfast was just average with an easy morning buffet but not Japanese onsen cuisine. The room was old but functional. People were nice and helpful enough.

Stayed in January 2023

I think the hotel could improve the ambiance of the outdoor bath since most people visit the place for the baths.

The hotel is a bit old but comfortable, clean, and staff are very friendly. The breakfast is a buffet, so you can select what you want from many options. Food was good, but not spectacular.

Stayed in August 2022

None

Everything. It was unfortunate it rained for a while so we couldn't explore the town more, but it was a wonderful stay

Stayed in July 2024

wifi in the room as on and off all the time, bad connection

Stayed in December 2023

Free shuttle bus

Stayed in August 2023

Not enough towels in the room; a bit disorderly on the communication about things to see in the area (for example, the hotel provides maps for Akiu in the lobby, but the staff did not tell us about these; we found them for ourselves…). About Akiu in general: all the restaurants and shops open at 10am and close between 3-5pm; although we visited in summer which is the off-season, this was still an inconvenience.

The onsen facilities were nice, the view from the room was nice, and the staff were friendly and willing to help once they understood our requests. The location was fairly convenient, too, to access the Gorge.

Stayed in August 2023

Nothing in particular. Overall stay was good and nice!

Very nice and warm welcome! Able to book for their shuttle from Sendai Station through booking.com chat. Easy communication! Room was extremely spacious and nice! The indoor and outdoor onsen is also nice! Food was good as well. The souvenir shop had quite variety of items to buy too!

Stayed in May 2023

The return shuttle bus between the Sendai station and the hotel were full for both the check in and check out dates. The hotel can just provide confirmation the day before the check in date. If I had known there was no shuttle, I might have considered other option because I traveled with parents who are over 70 years old.

Hotel staffs are friendly.

Stayed in May 2023

The internet was not working in our room most of the time, and we had to call the front desk every time we wanted to access the WiFi. The hotel also has a lot of time restrictions to enter the pool and onsen, which is quite annoying. We found the staff a bit impolite in comparison to other hotels in Japan, and not very patient when talking to foreigners (even though we speak Japanese). There are very few options for lunch and dinner, so be prepared to eat outside if you come here with friends. Maybe this is more like a family hotel for elderly people. My classmates and I will certainly not come back here.

Good location and spacious rooms.

Stayed in June 2022

The staff were very friendly. The facilities were great - loved the onsen, games corner. Good location - close to Sendai and some nice nature areas to visit in close proximity to the hotel such as the Japanese style garden.

Stayed in May 2022

everything was exceptional.

very friendly and attentive staff. they were kind and patient considering our language barrier. incredibly accommodating and couldn’t recommend enough for families to go to.

Stayed in April 2022

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Stayed in February 2024

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Stayed in December 2023

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Stayed in September 2023

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Stayed in August 2023

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Stayed in September 2022

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Stayed in August 2022

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Stayed in November 2023