I had to pull the heavy luggages up a hill. It's not staffed - i had to check in using an ipad. I am not bothered about all that but the room was so cold i couldn't sleep. Bed next to window was freezing the whole time. I was in ground floor. I will not return for sure.

Stayed in April 2025

Very convenient to Sankaji market and JR Station. Clean, big room that can accommodate up to 7pax.

Stayed in March 2025

The DIY checkin process was quite long albeit I understand that many steps are required by regulations. Our door code didn't work properly which meant that I had to spend a material amount of time talking to someone

Loved the location, right next to the fish market and the station, which minimised our need to move our luggage around during our stay

Stayed in January 2025

Not a complaint but need to be aware that Housekeeping will send reminder right at 10am check out time. Fortunately we checked out on time due to train schedule.

Hotel is located almost next to JR Otaru station, taxi always available in front, no need to book just hop in for journey to ski resorts. No Front Desk staff, only Housekeeping staff comes in morning to provide supply. No free cleaning during stay. Hotel is clean, modern and well equipped. Glad to has 2 modern washing machine with dryers at no charges.

Stayed in January 2025

Great location, near Otaru station. Free laundry machines!

Stayed in January 2025

The beds were a little hard, but it was fine for our family. I liked that each bed had charging ports and a little table for your phone.

My kids were so excited to sleep in bunk beds. We loved the decor of the property and the tea provided in the guest area was excellent quality. The room was very spacious.

Stayed in January 2025

Nothing

Very chill and cozy

Stayed in December 2024

Nothing. All good.

Great location, less than 5 minutes walk from Otaru Station. The property is new.

Stayed in December 2024

They need bigger recycling bins, especially for the burnables. Unfortunately, most guests do not make the effort to crush their containers before stuffing them into the bins. Other than that, no complaints.

It is conveniently located. Just a 2 min walk from JR Otaru station. Donki is also 2 mins away across the road from the station, and the canal no more than a 5 min walk straight downhill. There were lots of places to eat around us too.

Stayed in December 2024

We love everything

The location was great. Super close to the train station and next to Sankoku markets. The free laundry facility was an added bonus! PJs were provided. My family of 4 had a lovely stay. Thank you, Alphabed Inn!

Stayed in December 2024

some noisy from other room.

yes

Stayed in December 2024

1. No English channel on tv. 2. No bottles of drinking water. 3. Both the heated toilet seat and heater in the room work erratically. 4. Water at the sink takes a long time to heat up. 5, No soap dispenser at WC room.

The huge amount of space was great!

Stayed in December 2024

Nothing

The property is just few minutes from Otaru train station and the Triangle market by foot. Very well maintained, clean and stock with the relevant necessities.

Stayed in November 2024

The mattress and pillow is abit thin..

Room is spacious.. very high tech.. very unique hotel..

Stayed in September 2024

Would appreciate more hooks and rails for hanging of clothes, given that the rooms are meant for group stay.

Fantastic location and ideal for group stay.

Stayed in June 2024

Could have more and better pillows . Washing machine needs a little explanation especially we are not sure how to use the dryer option.

We love the decor. Very classy and well furnished. The common kitchen is especially useful . The toiletries are good. Instructions to the room is clear and simple.

Stayed in June 2024

No staff

Clean & big room

Stayed in May 2024

Too Small room

The room very small. The bed ok . location also good . around the hotel by walking . bus & train station nearby. clean . kitchen at the lobby. very clean and have coffee and tea with free of charges. easy check in and check out.

Stayed in February 2024

?

Well Facility and location

Stayed in December 2023

Unmanned hotel. Check in was smooth if you completed the Id information pre- check in

Very clean. The room was spacious and the bed was comfy.

Stayed in December 2023

Still feeling cold in the room

Convenient location. There is a nice resting area while waiting for check in.

Stayed in December 2023

A little bit difficult to check in

Very clean, modern facilities, comfortable beds

Stayed in December 2023

The self check-in process if you dont do the pre-check-in can be a bit tedious. The lift is also a little on the small side, so if you have multiple luggages you may need to make 2 trips.

Despite being an unmanned hotel, the amenities were great! Free drip coffee and tea, a shared kitchen, shared fridge. The room itself is also rather spacious.

Stayed in September 2023

Washlet not working

Share space

Stayed in September 2023