The hotel staff were very helpful and friendly. They looked after us very well.

Stayed in March 2025

Food was exceptional, great facilities, very clean and serviced, and staff very pleseant.

Stayed in February 2025

Everything. The dinner’s are very traditional and special and the outside onsen is dreamy.

Like your house in the snow in Japan with catering.

Stayed in February 2025

Bed too soft Pillow too soft

Staffs are very attentive , and dinner meal were surprisingly good

Stayed in February 2025

There was nothing not to like about our stay in this accommodation.

Amazing onsen and amenities, friendly and accommodating staff, divine food.

Stayed in February 2025

Comfortable, clean and the staff were exceptionally friendly and accommodating. The food in the restaurant was divine and the private outdoor onsets were a real treat!

Stayed in February 2025

bad attitude from one of the lady staff with short hair and wearing glasses in the front desk!

All staffs are very helpful (except one lady who wearing glasses at front desk), public and private onsen are available for choose, dry room and wax room is also ready for guest with ski/snowboard gear. free shuttle service is available transit between hotel and ski resort everyday with prior reservation, good service!!

Stayed in February 2025

The cost has significantly increased from last year.

This is our third stay. The staff were terrific and everything was great.

Stayed in February 2025

Amazing onsen. Spacious rooms. Great authentic cuisine. Extra bonus shuttle transport to and from Appi ski resort.

Stayed in February 2025

Incredible service and helpful staff. Daily shuttles that were flexible and accommodating.

Stayed in February 2025

Breakfast is limited if you want a break from Japanese breakfast everyday. Japanese breakfasts are lovely just on a long stay would like to mix it up a little.

Private onsen were a highlight.

Stayed in January 2025

Very hard to organise to share with a fellow traveler in group I was travelling with

Stayed in January 2025

No shower in the Japanese room

Very Japanese

Stayed in January 2025

Nothing.

We loved everything at the hotel during our 5 night stay. We were promptly picked up and dropped off at both the ski resort and the local station on the hotel shuttle bus. The staff were lovely; polite and super helpful. Coffee machine in the foyer, ski room, onsens, and the beautiful Japanese dinner and breakfasts were to be experienced.

Stayed in January 2025

The only downside was there were no laundry facilities

Beautiful Onsen, great food & a really good drying room.

Stayed in January 2025

The staff was very friendly and helpful. The place is beautiful and great facilities. Having Onsen onsite was lovely. Providing free shuttles to and from train station and ski resort is excellent. Loved our stay. Highly recommend

Stayed in December 2024

Bed topper is too thin so your back can feel springs below. Bed is very hard. Faucet is old style so difficult to control water temperature. Breakfast main dish is small portions but delicious and nice presentation. you can eat more breads, juice , soups …. at buffet stations .

The hotel has beautiful characters that passed its glory days but still charming and well maintained . Staffs, services, room, dining room which has very beautiful super-large glass window/wall so while having breakfast we saw very beautiful autumn trees 👍😍.

Stayed in October 2024

BIG room and comfy bed. Onsen also very good.

Stayed in September 2024

Surprised that we had to pay for parking when we checked the bill.

Onsite onsen and staff were very helpful.

Stayed in August 2024

When we first step into the room, we thought we smelt of urine smell as the bathroom was nearest to the door. Upon checking the bathroom, it was clean, so perhaps its odour from the toilet, and all needed was a few air fresher spray that you can find in the room.

Homely, cosy yet comfortable place to stay. Travelled with my son who is checking in for the 1st time to a nearby school, and as it was a totally new environment, the front office was very accomodative, responsive to all my queries prior and during my stay. Our check-in process, and arrangement of shuttles were top-notch, and special shout-out to Ms. Tomoko Morimoto, who speaks well English despite her shyness, and her passionate interest to ensure each tenant of the hotels are well served. Kudos to the front-office team. The onsen is a must try. Arigato gozaimase

Stayed in August 2024

The amazing onsen and that is was so friendly and cosy

Stayed in August 2024

The futon mats for sleeping were not very comfortable, and rather thin.

Beautiful location, a perfect little winter getaway. The facilities were clean and well-maintained. The outdoor private onsen was lovely. We were able to use it 2 times during our short stay without waiting at all. Staff were friendly and helpful, and some even spoke English. The breakfasts and dinners were delicious, and it was so nice to have those planned with the booking.

Stayed in March 2024

We loved everything about our stay, true 5 star food, facilities and service We will be back

Stayed in January 2024

N/A

The Staff went beyond the call of duty to make our stay comfortable. I suffered an injured knee at the nearby ski slopes during our stay. The staff helped arrange for necessary visits at two different hospitals, and the hotel changed our room to make our stay easier. It was as authentic Japanese hospitality as one could expect. We are really very grateful, and look forward to many more return visits. (The food, bath facilities and rooms are, needless to say, all completely wonderful as well. The private outdoor baths are clean and comfortable. I also highly recommend having dinner at the hotel. Very delicious.)

Stayed in February 2024