Nothing.

Breakfast and dinner are great. Staff are helpful and polite. Due to the remote location, hotel also provides night snacks and soda. Coffee is complementary. Washer and dryer are provided to guests for self laundry service.

Stayed in March 2025

Just my bed because it is too soft - not anyone's fault.

The staff are just superb. Nothing is too much trouble. They remember my preferences. The room is very clean and the view from the third floor was great. This is a good small ryokan.

Stayed in March 2025

Nothing to be honest

The staff were very friendly and attentive. I felt very welcomed. The room was also very spacious and clean. The private onsen amazing and the view also perfect.

Stayed in March 2025

I was specifically looking for a remotely located hotel with ensuite onsen to finish off my work-vacation in Hokkaido and this was perfect. I had a big window that looked out into the beautiful winter scenery that I could also enjoy from my bed and the onsen. They fed me such good food that my palate is forever spoiled (for the better). The staff are super helpful and all very lovely. They helped me book a taxi to go straight to New Chitose Airport and told me beforehand how much the whole trip would cost which was great for me budgeting. However, there was a toll fee the taxi driver had to pay for himself out of pocket (which I don't understand because that cost was incurred during his job) and although I was able to pay the taxi fare with my visa credit card, he wouldn't accept my card as a payment for the toll, only cash (which I didn't have..). Maybe in the future, the hotel can include this in the instructions for other people. All in all, great experience!

Stayed in February 2025

The staff were incredibly accommodating and made us feel right at home. This views are some of the best around and are a must see

Stayed in February 2025

Could only comment space indoors because it is full snow outside. Room is comfortable and food is delicious. Workers were very helpful.

Stayed in February 2025

I tried to communicate with the hotel beforehand about some food allergies and check-in logistics, but the staff kept replying me in Japanese which was frustrating. At the end I had to ask my Japanese friend to help to call up the hotel to confirm everything. On top of that, the breakfast is nice while I prefer more selections from the buffet session.

Nice holiday escape; very relaxing & quiet atmosphere, remotely located (in a positive way), friendly staff, delicious food, cozy in house onsen, spacious room.

Stayed in February 2025

Maybe a craft class, hiking tour, cooking class, some type of activity if you get bored. We went out and played in the snow.

Beautiful, peaceful, delicious food, friendly staff, the rooms are amazing, in room onsen, beautiful grounds. Relaxing. Spa service was wonderful too.

Stayed in February 2025

The facilities and staff were extremely friendly, and nestled in the forest, this accommodation is perfect for relaxation. The absence of nearby distractions only enhances the serene atmosphere, making it an ideal retreat for unwinding.

Stayed in January 2025

none

All the staffs were so friendly and nice. And the resort was amazing.

Stayed in January 2025

It’s located in a pretty remote area not nearby Jozankei town, but the peace and tranquility is perfect. Nothing beats soaking in your own private onsen while enjoying the quiet snowfall.

We had the best stay at Okujozankei. From the moment we pulled up to the property, we were spoiled. The staff were attentive and thoughtful. The building and garden were beautiful. The room itself was clean and so cost. Meals were absolutely delectable and served in generous portions as well.

Stayed in January 2025

None

Service, Foods, Rooms.. everything was flawless.

Stayed in January 2025

The staff are well trained and with good hospitality.

Stayed in January 2025

The Hotel is at a remote place. So without car its hard to do things outside the hotel.

Clean and nice architecture

Stayed in December 2024

The Italian dinner was a good experience, but the variety of dishes could have been more extensive. Five courses seemed a bit too few, and perhaps a soup course could have been added. I enjoyed the Japanese breakfast, but I think the buffet could be improved with more choices.

This was my first time staying at a hotel in a Japanese hot spring area, and let me tell you, it was amazing! The room was spacious and very Japanese-style, and the large windows offered stunning views of the surrounding area. I was lucky enough to visit during a snowfall, and the scenery was absolutely breathtaking. I highly recommend coming here during winter to soak in the hot spring while enjoying the snowy landscape. It's truly a once-in-a-lifetime experience.

Stayed in November 2024

The hotel is not in Jozankei onsen town. It's a bit off. Luckily we had a car so its not a problem to go the Jozankei onsen. There's not many facilities in the hotel e.g.fitness, laundry, public bath. So there's nothing much to do but to sit and relax.

The hotel is sparkling clean. Staffs are service minded and can speak English. The private onsen in room was relaxing. The food was amazing. It was delicious both dinner and breakfast. The ingredients used for meals featured Hokkaido ingredients. They were cooked perfect although the portion is a bit small.

Stayed in November 2024

the dinner was good, but for three nights it was too similar (the same sauces on the dishes), the hotel is very difficult to reach (only by car/taxi)

great breakfast, very helpful staff, very good wine selection

Stayed in October 2024

We love bathing outside in the summertime. From the photos, we got the impression that this would be possible. However, we didn’t really miss it, and we would happily choose the same hotel next time 🙏

Everything about it 🙏 True Japanese style with a nice private indoor onsen which we used several times during our visit. Such friendly staff and the best Japanese/ Italian meal we had in Japan. Nice big family room with separated Japanese “wall” during nighttime

Stayed in July 2024

Nothing

First time staying in onsen hotel that served Italian food with freshest local produce. Overall experience was good.

Stayed in July 2024

The view is amazing. It was relaxing having the view with the private hot spring. The room was as described. The staff was very friendly. The food was delicious.

Stayed in April 2024

Thank you, it is the best hotel I have ever stayed in Japan, it is not the most expensive but it is the best, the service attitude, the room is very beautiful, dinner and dinner are very delicious, it is wonderful, I will stay again next time when I go to Dingshan River, the room has hot springs, you can look at the snow mountain hot springs.

Stayed in January 2024

Nothing

The room was splendid with a beautiful view of the snowy forest. They catered to my dietary needs and also prepared lunch for me on my second day. I stayed for 2 nights just relaxing and enjoying the private onsen and delicious foods. They also provide a shuttle bus from Sapporo station. The staff were always been helpful and friendly.

Stayed in January 2024

Absolute peace and tranquility. Our room was so comfortable and had such a lovely private view to the trees outside. The private onsen was simply amazing and so good! I loved wearing the yukatas. Very comfortable.

Stayed in November 2023

It is hard to reach with driving a car, and taking a taxi from the nearest town will be required Better to call and book in japan than to book thru online website (100-200 dollars more expensive)

Wonderful meals provide for dinner and breakfast Private onsen and view was excellent Service provided by staff was top of the line

Stayed in September 2023