Nothing

Location, location it was convenient to Shinjuku station.

Stayed in March 2025

Too many towels are given, the bags just accummulated in my room. Not really a problem, just unnecessary in my personal opinion.

Froiendly efficient staff, location, cleanliness, all very good. The room was small but comfortable well organised and extremely clean.

Stayed in April 2025

Great location, walking distance to metro, shops and restaurants. Very clean, small room but that is expected in Tokyo.

Stayed in March 2025

Great location and staff and hotel were amazing just weird lay out for the floors of the hotel very open and could be a little bit cold And also little bit over priced as this was my most expensive hotel while in Japan

Stayed in March 2025

Narrow room for 2 luggage and a bit expensive for what the room was

Stayed in April 2025

Great location. Excellent breakfast. Very clean.

Stayed in March 2025

IT WAS HOT! Couldn't regulate thermostat

Stayed in February 2025

Everything was good and we enjoyed our stay here, thank you

Stayed in March 2025

for 11m^2 the room is small. very small. This is for people that walk around outside all day and just come back to the hotel to sleep and and a private bathroom. The window was fake, opening it and you can practically touch the building next by, no view at all.

Location was great if you like the nightlife, just a short walk to anywhere. The was quite for a room and the facilities were decent.

Stayed in March 2025

Great location and excellent breakfast

Stayed in March 2025

Bigger room with closet

Great breakfast, great hotel although the room is very small.

Stayed in March 2025

All good. Japanese-sized double room. Make sure you know the exact address of the hotel before you get there. There are another 3 or 4 APA hotels within 200m

Stayed in March 2025

Extremely tight however it is Japan. We were able check in early as there was a fee to pay.

Stayed in March 2025

Small rooms and Breakfast bar

Great location however rooms were very small which was known upon booking

Stayed in March 2025

Liked the design and cleanliness of the hotel. Check in was a breeze. Location is good however be advised that the streets behind can get a bit seedy at night (might be a red light district?). For English only speakers, the TV only has a few movies available in English.

Stayed in March 2025

Room was a bit small. Thankfully we’re average sized people.

Very clean. Was easily accessible to the rail station. Also a few blocks away from shopping and city life.

Stayed in March 2025

Due to snowstorms we had to cancel our plans on the mountains and book another couple extra nights in Tokyo… an we chose this hotel AGAIN because we loved our stay there: the location was super convenient and the rooms were very comfortable!

Stayed in March 2025

Just the air conditioning in the room- was too hot the first couple of days. Made sleeping uncomfortable as you cannot change the setting from cooling to heating (this is set by the hotel) bit odd however the last couple of days, they switched it to cooling so temp was okay.

Location was good. Shinjuku is a busy area but the hotel is in a quiet part but not too far from it all. Metro was a short walk away.

Stayed in March 2025

We are a couple in our late 60’s and I use a walking stick so when we arrived at the hotel we were told our room was not read but they were happy to store our bags for us and we should come back to check in between 4.00. and 5.00pm when it would be quieter which was abbsolutely fine. However on our return when we checked in we were told we were in another part of the building and unlike ieviery other hotel we stayed in in South Korea and Japan no help was offered to get our bags to our room even after we asked. Tlhis was a struggle for us and I even hurt myself moving the bags to the opposite tower when I fell. I’m afraid this tainted our stay and after such wonderful service everywhere else frankly left us shocked and surprised, would not recommend to any more mature clients or anyone needing assistance

Stayed in March 2025

Clean and comfortable room, a bit small,but very well located.

Stayed in March 2025

The lineup to check in was very long.

Clean room that was well appointed. Bottled water was very nice. Shower was very good. Check out was quick and easy. I was just

Stayed in March 2025

Small room but this is expected in tokyo

The bed and quilt is super comfy loved it!!!

Stayed in March 2025

I recently stayed at this hotel APA Hotel Higashi Shinjuku Kabukicho Tower and was thoroughly impressed by the overall experience. The location was fantastic, making it easy to explore the city and access local attractions. The staff were exceptionally friendly and attentive, ensuring that every need was met with a smile. The facilities were spotless and well-maintained, and the bed was incredibly comfortable, providing a great night’s sleep. The only minor downside was that the room was a bit small, but it was perfectly cozy and efficiently designed. Overall, it was a very pleasant stay, and I would highly recommend this hotel to anyone looking for comfort, convenience, and excellent service.

Stayed in March 2025

The room is too small for two, for one person it’s comfortable. The auto check in process is too daunting especially when you are exhausted from a long haul flight.

The location, spa, quality of the products in the room

Stayed in March 2025