Reviews of APA Hotel Higashi Shinjuku Kabukicho Tower 3 stars
160-0021 Tokyo-to, Shinjuku-ku Kabukicho 2-31-12, Japan
#654 of 1,457 hotels in Tokyo
Guests' ChoiceReview score
Based on 9301 hotel reviews
8.1Score breakdown
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Cleanliness
8.5
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Comfort
8.6
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Location
8.6
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Facilities
8.4
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Staff
8.5
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Value for money
8.2
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Free WiFi
8.9
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Reviewed: 10 April 2024
Emery
United Kingdom28 reviews3 helpful votes8.0“Fabulous location, lovely onsen. Would stay here again.”- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 3 nights
Check in was a bit slow but this is only a minor point.
Great location in a fabulous district. Compact but well appointed and well-designed rooms. Loved the onsen in the hotel and the yukata. Excellent housekeeping services.
Stayed in March 2024
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Reviewed: 9 April 2024
Andrija
Croatia9 reviews8.0Very good- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 6 nights
- • Submitted via mobile
Great location, close to a couple of metro stations. Great accomodation, the room just a bit too small. I know its in spirit of the hotel, but a bit bigger would be nicer. Everything else was great, clean, facilities working properly.
Stayed in March 2024
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Reviewed: 9 April 2024
Daniela
Costa Rica31 reviews3 helpful votes7.0Good- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Room and bathroom extremely small and expensive. Location not very close from train station.
Kind staff. Clean.
Stayed in April 2024
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Reviewed: 9 April 2024
Katie
United Kingdom6 reviews8.0“Perfect for what we needed!”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Very small room but we only stayed for 2 nights so it was fine!
Great Onsen, Breakfast, shower and television (good selection of free films and useful information on the main screen).
Stayed in April 2024
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Reviewed: 9 April 2024
Jüri
Estonia22 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Single Room with City View - Upper Floor - Non-Smoking
- • Stayed 4 nights
For a large hotel, the breakfast room is tiny. On some mornings you had to wait before getting a table.
Great central location to hop on a subway or walk to the city.
Stayed in March 2024
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Reviewed: 9 April 2024
Lien
United States3 reviews7.0“The staff not really helpful”- • Group
- • Double Room - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
Yes ! We like it
Yes ! The property is good
Stayed in April 2024
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Reviewed: 9 April 2024
Rooswald
Australia9 reviews2 helpful votes7.0“Nice, comfortable. Every person on the bed should be able to use their side of the bed.”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
Bit small, thought i was getting a double room, but when checked in they said it is a standard room. For a couple, you could get in or out of bed only on one side, it is quite challenging if you have knee or back issues
Room was good and comfortable
Stayed in April 2024
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Reviewed: 8 April 2024
Dvir
Denmark13 reviews8.0“Nice hotel in a central location.”- • Leisure trip
- • Family with young children
- • Double Room with City View - Upper Floor - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Some days it was only possible to cool down - so we didn’t succeed in getting the temperature right (it would either cool too much or not at all) Other days it was only possible to heat up - so the temperature in the room was too warm (not possible to cool it down) The check in process was too lengthy - with a long queue of people wanting to check in at the same time. The personal was not flexible enough to allow us to check in 1 hour in advance without extra pay. In most hotels, they let you check in earlier if it so happens that they already have the room available, without charging extra. I understand it is in their right, I’m just not used to this kind of inflexibility. We had our luggage stored for this 1 hour while we waited to check in, and when we asked for it (an hour later) it took the staff about 10-15 minutes to locate the luggage. This was nerve wrecking, as they appeared clueless.
Location was good. It is a modern hotel and the view from our room at the 17th floor was nice.
Stayed in April 2024
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Reviewed: 8 April 2024
Nathan
Australia9 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 4 nights
Nothing.
Location was great, room small and basic but very clean and typical of Japan.
Stayed in March 2024
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Reviewed: 8 April 2024
Ali
Turkey23 reviews3 helpful votes8.0Very good- • Leisure trip
- • Group
- • Single Room - Non-Smoking
- • Stayed 2 nights
only for a sleep, clean, location not bad. luggage claim perfect.
Stayed in February 2024
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Reviewed: 8 April 2024
Nathalia
Colombia10 reviews8.0“Kabukicho is a neighborhood for night life, the hotel is good, value for money and close to a train station but the neig”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Location
Easy check in and check out!
Stayed in April 2024
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Reviewed: 8 April 2024
Andeng16
United States14 reviews7.0“Good place to stay”- • Leisure trip
- • Solo traveller
- • Single Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
It could get busy as the location is near where the crowd is at.
The room is spacious and has good facility.
Stayed in April 2024
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Reviewed: 7 April 2024
Todd
Canada24 reviews3 helpful votes7.0“Nice place, but difficult to work with.”- • Leisure trip
- • Solo traveller
- • Single Room with City View - Upper Floor - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
I think that it was the hotel polices that created most of the frustration; it's a very inflexible system. Sitting there in a lineup out the door at 2:59 waiting to check in because the policy says 3:00 only to do a self check-in service was frustrating; having to watch someone scan barcodes to get luggage when you can point yours out and save the wait was frustrating. Having a fridge that didn't work because it wasn't plugged in, but was bolted down so you couldn't get to the plug was frustrating. Too many small details that could go much smoother but don't, presumably because this is Japanese culture. The staff were nice, but trapped in a system that didn't allow them to find solutions, but only say that things were impossible, when they clearly weren't. Frustrating.
Great location! Easy to find, heart of town, and good communication to ensure you don't end up in the wrong APA Hotel (there are six or so in the immediate vicinity). Rooms were comfortable, and the traditional clothes provided were a most welcome touch.
Stayed in March 2024
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Reviewed: 7 April 2024
Jeremy
Taiwan1 review9.0“It was better than decent.”- • Leisure trip
- • Solo traveller
- • Double Room with City View - Upper Floor - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
The size of the room.
Location was great.
Stayed in April 2024
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Reviewed: 7 April 2024
Yarden
Israel11 reviews4 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • Single Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
the window isnt opening..it was missing a bit of fresh air the room smelled a bit..but not that bad
They didnt miss a thing..it was just all in place very compact,small bu5 had everything
Stayed in April 2024
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Reviewed: 7 April 2024
O'connell
Germany9 reviews1 helpful vote9.0“It was a pleasant stay and served the purpose of being close enough to the City.”- • Leisure trip
- • Family with young children
- • Single Room - Non-Smoking
- • Stayed 4 nights
It is too tight especially the toilet/bath.
The amenities in the room are complete! It is only 1 train ride away from the Narita Airport.
Stayed in March 2024
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Reviewed: 7 April 2024
Rowenna
United Kingdom21 reviews8 helpful votes7.0“Small but comfortable room in good location with a superb onsen/spa.”- • Leisure trip
- • Family with young children
- • Superior Double Room with View - Non-Smoking
- • Stayed 1 night
Check in and out are automated (self service) which felt a bit much when we arrived at 1am with 2 sleeping children. The rooms are very small, there's a message telling guests to store luggage under the bed (due to lack of floor space). APA hotels are a popular chain all over Japan. They have 620 properties - often just down the road from each other. This made our APA really hard to find, although we had the Booking.Com address. We tool a taxi from Tokyo airport and even the driver struggled. The next day, Apple maps sent us to the wrong APA. It was fairly close to ours though! FYI the onsen (like most in Japan) and gender segregated from age 7+ and absolutely do not allow people with tattoos.
Good location, comfortable, everything we needed. Very nice beds, bedroom equipped with flat screen TV (including English language channels). Lots of options for lighting. Onsen/spa is wonderful and also free. Breakfast buffet included a small range of Western and European foods and was excellent quality. Staff were extremely friendly despite being very busy. Children were given little welcome bags with slippers and chocolate when we checked in. Reasonable value for money given the location.
Stayed in March 2024
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Reviewed: 7 April 2024
Pedro
Portugal7 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Single Room with City View - Upper Floor - Non-Smoking
- • Stayed 10 nights
- • Submitted via mobile
Small rooms get claustrophobic after a few days. Japan size, no westerner size 🤣 I'm 6'4 so it always felt somewhat tight
Cheap but clear and in a good location. 200m to shinjuku/higashi station and close to kabukicho
Stayed in January 2024
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Reviewed: 6 April 2024
Oli
Mexico4 reviews8.0“Was a great stay. Great location. Shinjuku is a place where locals and tourists party. You will see a lot of movement. H”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
It was too small. But all the Japanese hotels are small.
Great location and they include all the amenities like all Japanese hotels: shampoo, razors, etc.
Stayed in March 2024
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Reviewed: 6 April 2024
Phivia
Cyprus20 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Double Room with City View - Upper Floor - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The room as expected was very small
Very good location
Stayed in March 2024
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Reviewed: 6 April 2024
Paula
United Arab Emirates24 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 6 nights
Good location. Standard Japanese room size: small but clean and comfortable for a couple. Easy to walk around and to use trains. Many restaurants, convent shops and supermarket nearby.
Stayed in April 2024
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Reviewed: 6 April 2024
Sue
United Kingdom48 reviews5 helpful votes8.0“Great location, clean with good facilities”- • Leisure trip
- • Solo traveller
- • Single Room - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
The staff were ok but very little English so very hard to communicate or ask for advise, directions etc.
Great location!! 5 mins walk to centre of Shinjuku. Small room but great for one person. Clean & good range of facilities.
Stayed in April 2024
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Reviewed: 6 April 2024
Ash
Australia16 reviews1 helpful vote7.0“If you're prepared to be cramped it's a good choice to stay in Tokyo.”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 6 nights
I know it's Tokyo so space is at a premium but the room was TINY.
Convenient location right in the heart of Shinjuku precinct. The check in process was easy and despite seeming like a budget hotel, you still get toiletries, coffee, tea etc.
Stayed in April 2024
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Reviewed: 5 April 2024
Ken
United States13 reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Small room Breakfast may be sold out when needed Selection fresh and good variety if you can get it booked
Location great, quiet, clean
Stayed in April 2024
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Reviewed: 5 April 2024
Michelle
Hong Kong3 reviews8.0“A very convenient location & a cozy room at a very reasonable price.”- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 7 nights
The room is quite small.
Good location and tasty breakfast. The large public bath is also clean & comfortable.
Stayed in February 2024
