I didn’t like that I got a few messages from the staff about knowing the “exact” time of arrival for us to check in, and since we arrived at night, we got stressed about arriving on the time we declared… only to find out that we had to do a “self check in” through a machine!!!! Too much of a hurry for nothing, we still wonder why you needed so much detail about arrival time. Another thing we didn’t like is that after check out there was no lobby to wait for a while, or a sofa to sit, and we went with our luggage on the street. No ability to charge our phones, or use an accessible toilet on premises after check out. And last, too early check out ( 10:00am).

The location was excellent, minutes away from all the restaurants and the local bars, the nightlife and shops. Everything was within walking distance. Very good spot and I would definitely recommend it to people who want to experience Shinjuku vibe

Stayed in February 2024

Staff not so attentive

The place

Stayed in January 2024

Wish it had a gym.

Clean rooms, easy check in, comfy beds

Stayed in February 2024

Pillows were quite uncomfortable and you cannot adjust the aircon yourself.

The hotel staff were amazing and always happy to help. Breakfast was unreal and the facilities were kept immaculate. In a very a convenient spot for exploring.

Stayed in February 2024

The hotel is nearest to Kabukicho downtown and train station, as well as busses to the airport. Good breakfast options.

Stayed in January 2024

Far from JR station walk about 15mins. Noisy overnight time, heard siren from police or ambulance more than 3 times a night

A lot of shop and restaurants around the hotel. Nice staffs communicated in English. Easy check-in. Main door and elevator activate by room card. 2 bottles of water free every night. TV can be connected to smart phone. Free hot bath at the 2nd floor main building. 2 elevators

Stayed in January 2024

This isn't really a negative - housekeeping left towels, new yukatas, and other amenities on our door daily. While that is a nice touch, we didn't need amenities replenished every day and wished there was a way to communicate this!

Spa facilities were great, though usually quite busy at night. We were jet lagged so visiting the spa early in the morning was ideal. The room was tight, but storing luggage under the bed made things more convenient. Location was close enough to the hubbub without being in the middle of it.

Stayed in February 2024

We were in the 'west' building, where as majority of facilities were in the 'tower'; going back and forth was inconvenient.

The hotel was incredibly comfortable, clean and conveniently located. The rooms are small, but well organised so as to still fit two people, suitcases and hand baggage. Bed was particularly comfortable!

Stayed in February 2024

Tiny room bathroom but that is a Japan thing when you are not a millionaire so deal with it lol

Most everything

Stayed in February 2024

Super tiny rooms. Feels a bit claustrophobic especially if traveling with luggage.

WiFi and large TV in each room. Good onsen.

Stayed in January 2024

Quiet

Stayed in February 2024

Slow response to messages and not super helpful with providing tourist information so you do need to do your own research.

Good hotel in a good location, multiple train stations around so easy to get anywhere in Tokyo. Clean room, good facilities.

Stayed in February 2024

Please add English TV channels or programs for Non Japanese guests. We were looking forward to book one twin room for a family of four with two kids. But we ended up booking two separate rooms on different floors. Twin occupancy rooms should be available for booking for families.

Breakfast was good, please add more options in English breakfast menu.

Stayed in January 2024

We had a double bed and it was quite small

Great location in the middle of Shinjuku, close to bus and subway stations. Also close to Shibuya and to shin-Okubo, the Korean neighborhood. Nice restaurants and convenience stores close by. Clean and nice hotel with a luxurious touch. Nice toiletries., well lit room. Even though the room is quite small it is well distributed and the fact that you can store luggage under the bed is key! If you book this hotel make sure to get the right name/address because there are 2 or 3 APA close to it (this is more like an advice, not an issue!)

Stayed in February 2024

Breakfast could have been better keeping tourist from all over the world in mind.

Hospitality, cleanliness, value for money, employees are calm in nature.

Stayed in December 2023

Would have preferred the rooms to be cleaned daily, instead of once every 3 days.

Love being able to go to the public bath every night and soak in the onsen pool. Very relaxing. The room may be small, but it has everything you need for a good night's sleep and stay. All the information on the TV homepage, which was great.

Stayed in February 2024

The size of the rooms for the cost was not value for money. Beds were uncomfortable, no extra pillows.

The location, amenities and the in-house restaurant which we didn’t go to until the morning we checked out. Good selection of food definitely. Close to train station

Stayed in February 2024

Nothing to really pick on except that it would be good to improve the design of the towel rack

The room was clean and the features/design were all very considerate of the traveller within a small tokyo accommodation i.e bedside power points with international adaptors, space to slide your luggage under the bed, onsen crowd monitor etc. About 10-15 min walk to shinjuku, shin-okubo and shin-higashi stations so connectivity was good too. Nearby the hotel there’s also a batting cage that we frequented and a mini ‘korea town’ that we visited to have a change in dietary flavours.

Stayed in February 2024

Everything was great

Amazing location

Stayed in January 2024

Room was a bit small, but otherwise good.

Close to everything, clean, nice view, comfy bed.

Stayed in February 2024

The room was very small to walk around and there was no luggage storage besides under the bed which was too low to fit one of our bags.

Very comfy bed western style bed. Good supply of toiletries and desk had very good lighting. Enjoyed the lighting being all built into the bed with easy to use buttons.

Stayed in February 2024

Small room but I understand that’s the nature of Tokyo.

Good location, clean, well equipped (but small) room with pretty good view.

Stayed in February 2024

- The rooms are rather small - as expected - The view from the room was blocked by another building (almost no daylight in the room) - The washing machines did not really clean my laundry (even though I generally like that there are laundry cleaning facilities in the hotel)

+ Everything was clean - as expected + The staff was helpful (in the few cases, I needed support) + The Onsen was not special, though a great place to relax

Stayed in January 2024

I don’t think this is a great part of Tokyo to stay in for first time visitors. Perhaps stay in Shibuya instead.

Exactly what you expect from APA. Clean and well maintained facilities.

Stayed in February 2024

The rooms are very very small and it feels claustrophobic especially with luggage. Also families should request adjacent rooms or at least in same floor

TV, WiFI, SPA

Stayed in January 2024