Reviews of APA Hotel Kyoto Ekihigashi 3 stars
600-8216 Kyoto, Kyoto, Shimogyo-ku Higashishio Kojicho 552-1, Japan
#384 of 695 hotels in Kyoto
Guests' ChoiceReview score
Based on 1464 hotel reviews
8.5Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
9.3
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Facilities
8.7
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Staff
8.9
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Value for money
8.6
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Free WiFi
8.9
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Reviewed: 12 December 2024
Becky
United States1 review1.0“Uncomfortable stay and an unsatisfied customer.”- • Leisure trip
- • Family with young children
- • Twin Room (B) - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Hotel room was hot and there was hair in the bed. When asked about the AC I was told to open the window. Staff not very friendly. Definitely will not stay there again.
Location
Stayed in December 2024
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Reviewed: 11 December 2024
Olga
Turkey4 reviews2.0Very poor- • Leisure trip
- • Couple
- • King Bed Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Even though the hotel belongs to the chain and big it has extrimly strict policy to use onsen (only two small stickers to cover tattoo, so for the majority of tattoed people it is not allowed to enter onsen) Heating is not possible to adjust - too hot in the room or too cold. They give you a paper that if it is not okey for you you can open a window Location is far from the main attractions
Location - very close to the railway station Quite a big room Good breakfast
Stayed in December 2024
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Reviewed: 5 December 2024
Susanne
Sweden51 reviews6.0“Good location, onsen open to 02:00 am”- • Leisure trip
- • Group
- • King Bed Room - Non-Smoking
- • Stayed 1 night
No lobby with charger posibility
Onsen robe, breakfast vas ok
Stayed in November 2024
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Reviewed: 5 December 2024
Kai
Hong Kong18 reviews4.0Disappointing- • Leisure trip
- • Couple
- • King Bed Room - Non-Smoking
- • Stayed 2 nights
the staff on front desk not helpful as all. it seemed to me that they served white people much better and patient!
acceptable standard
Stayed in November 2024
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Reviewed: 2 December 2024
Ivor
South Africa16 reviews6.0“Very conveniently situated although the bathroom is very tiny”- • Leisure trip
- • Solo traveller
- • King Bed Room (Single Use) - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
My room was very noisy and overlooking the delivery area so lots of noise .
The bathroom is very small and there are no closets to unpack ur clothes . However the hotel is very conveniently located with lots of restaurants very close by. The lobby is always packed . Check out time at 10am is inconvenient
Stayed in December 2024
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Reviewed: 1 December 2024
Meng
Canada8 reviews1 helpful vote6.0“Very nice location. 5mins walking distance from Kyoto Stn with decent room size.”- • Leisure trip
- • Solo traveller
- • King Bed Room (Single Use) - Non-Smoking
- • Stayed 2 nights
Bathroom can be a bit small, but I guess it's probably the same for this kind of hotel.
Very good location. Decent room size and pretty clean.
Stayed in December 2024
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Reviewed: 28 November 2024
Warut
Thailand3 reviews2 helpful votes1.0“Poor staff, poor service, you will not get what uou payfor. Not fair condition. Rude staff”- • Leisure trip
- • Couple
- • Twin Room (A) - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The staff is very rude. The property change the condition of facility without prior notice that there would not be air condition as advertised before booking and the room was too hot to stay and make us headache all night long. Finally, on of the staff did not find any solution and ordered me to leave hotel without any redund
None
Stayed in November 2024
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Reviewed: 27 November 2024
Jacki
Australia2 reviews1.0“Claustrophobic, hot box 😆”- • Leisure trip
- • Couple
- • Twin Room (A) - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
it was way to small, too hot in the room. laundry facilities are inadequate. No charge Cords supplied as many other cheaper hotels have. Carpark was noisy at night.
location
Stayed in November 2024
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Reviewed: 19 November 2024
Miri
United States3 reviews1.0“Unpleasant. Will not be staying here again especially because of bad customer service and suggest people to go to one of”- • Leisure trip
- • Couple
- • King Bed Room - Non-Smoking
- • Stayed 6 nights
- • Submitted via mobile
Staff are horrible and rude. AC was down during our visit and you can’t open the windows so the rooms get very hot and hard to sleep.
Location is good in terms of being right by the Kyoto Station.
Stayed in November 2024
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Reviewed: 14 November 2024
Sook
Malaysia10 reviews3.0Poor- • Leisure trip
- • Family with young children
- • Twin Room (B) - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
no air-conditioning in the room........room hot and stuffy No much walking room, room cramp Bed was abit soft for me
location ok
Stayed in November 2024
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Reviewed: 14 November 2024
William
Singapore7 reviews6.0“Don't think I will stay in this hotel again.”- • Leisure trip
- • Couple
- • King Bed Room - Non-Smoking
- • Stayed 4 nights
The bathroom is horrible. Need to climb up and down from bathroom floor to room floor. No proper space for basin to wash face and hand, need to squeeze in between toilet bowl and bathtub to wash hand.
Location is good
Stayed in November 2024
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Reviewed: 12 November 2024
Jake
Japan4 reviews4.0Disappointing- • Leisure trip
- • Solo traveller
- • King Bed Room (Single Use) - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
That they turn off the ac.
Stayed in November 2024
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Reviewed: 5 November 2024
Marisa
United States6 reviews5.0“Location is good!”- • Leisure trip
- • Couple
- • King Bed Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Laundry Facilities
Location
Stayed in October 2024
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Reviewed: 5 November 2024
Esther
Germany1 review2.0“I won´t go back. I didn´t like”- • Leisure trip
- • Family with young children
- • Twin Room (A) - Non-Smoking
- • Stayed 5 nights
The twin-bed room is tiny. But the main problem is that the twin beds are too big for such small space. There was no space to move around the room. The space was so small that there is a note inside the room saying that suitcases must be kept below the bed. This is very inconvenient and uncomfortable. The toilet is prefab and there is a step of about 40 cm to get in/out the toilet, very uncomfortable. Personnel at breakfast soooo unkind and useless. I asked them if they could warm some milk and they said they were very busy. Literally. First time in my life this happens to me. So every day, I had to go to Starbucks, pick a hot coffe with milk there and drinking it while having breakfast at hotel. Wasting 30 min to go to Starbucks like this for 5 days just because they were unable to put a glass of milk in the microwave for 1 minute. Unacceptable. I am gluten intolerant: 0 gluten free things for breakfast and no vegetable milk. I will go back to Kyoto, but under no circumstances to this hotel because my experience was not good
Stayed in October 2024
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Reviewed: 4 November 2024
Josephine
Singapore8 reviews3 helpful votes4.0“Deco was outdated, near train statio.”- • Leisure trip
- • Family with young children
- • King Bed Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Deco feels outdated. Staff was helpful but didn’t speak enough English.
Near to train station
Stayed in November 2024
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Reviewed: 26 October 2024
Reyna
United States40 reviews3 helpful votes6.0“Fair for the price!!”- • Leisure trip
- • Solo traveller
- • King Bed Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Not every day cleaning up or at least every other day!!! :(((
Location!!!
Stayed in October 2024
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Reviewed: 26 October 2024
Miriam
Australia36 reviews3 helpful votes6.0“Location ideal if traveling on the trains.”- • Leisure trip
- • People with friends
- • Twin Room (A) - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Small rooms No lounge area for people to chat. No cleaning on a daily basis.
Location
Stayed in October 2024
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Reviewed: 19 October 2024
Rita
United States53 reviews3 helpful votes4.0“I won’t book APA in Kyoto again.”- • Leisure trip
- • Group
- • Twin Room (A) - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
The bathroom has a big step to climb into, not good for older folks indeed. The twin size beds means no room to go around. I wish they leave a foot or two so people can go to the other bed instead of touching the TV screen every time. The onsen is not easily accessible, no elevator to reach it. I used it only once and scared by the long stairs to walk up from first floor to reach second floor elevator.
I had good experiences with APA at other cities. But here in Kyoto, the mattress and the pillows are really bad. There was zero support on the mattress and felt like sleeping on a wok.
Stayed in October 2024
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Reviewed: 14 October 2024
Ben
Australia10 reviews4.0Disappointing- • Leisure trip
- • Family with young children
- • King Bed Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Pillows were horrible. Mattress was uneven.
Close to food n transport.
Stayed in October 2024
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Reviewed: 14 October 2024
Thuha
United States2 reviews6.0“Public bath is plus after walking long days .”- • Leisure trip
- • Couple
- • Twin Room (A) - Non-Smoking
- • Stayed 10 nights
- • Submitted via mobile
Breakfast is not good. Compare to APA in Osaka -Umeda-Eki tower. Not that much variety. No fruit at all. Services in the restaurant not that great either. After 2 days we are so sick of the food, since I bought for 10 days so I just have to stick with it. Not recommended breakfast here if stay longer than 3 days. Pillow is so hard, I cannot use it, luckily I have my own little pillow. For whoever get stiffness in the neck and headache, APA pillows are not for you.
Close to train station. Public bath onsite
Stayed in October 2024
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Reviewed: 1 July 2024
Jijo
Australia3 reviews1.0“Disappointed”- • Leisure trip
- • Family with young children
- • King Bed Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Front desk Staff was so rude
Small for family
Stayed in July 2024
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Reviewed: 1 July 2024
Juliana
United States18 reviews6.0“Not very pleasant”- • Leisure trip
- • Group
- • King Bed Room (Single Use) - Non-Smoking
- • Stayed 2 nights
Check in was terrible, staff not amicable not hospitable. Courtesy and friendliness non existent. Seems to be the norm that all hotels in Japan have lost the excellent customer service skills. Room was too small and bath/sink area had no space whatsoever to put anything. Coin laundry was way too busy until morning hours (not enough machines) and 500 yen per wash not including dryer.
Location was good although would be helpful if in the hotel description is included the exit number. I appreciated the fact that they delivered clean towels at your door if you stay 2 nights. Free water bottles in the room.
Stayed in June 2024
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Reviewed: 27 May 2024
Ken
United Kingdom6 reviews2 helpful votes5.0“Adequate for what we required.”- • Leisure trip
- • Couple
- • King Bed Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Size of the room.
Location.
Stayed in May 2024
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Reviewed: 27 May 2024
Corbett
United States3 reviews4.0Disappointing- • Leisure trip
- • Family with young children
- • King Bed Room - Non-Smoking
- • Stayed 6 nights
- • Submitted via mobile
Clothes dryers didn't work. Was up until 2am trying to dry my clothes and they were still sopping wet from the washing machine.
Location was convenient
Stayed in May 2024
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Reviewed: 23 May 2024
Dominik
Poland22 reviews3 helpful votes4.0“Overall don't recommend”- • Leisure trip
- • Couple
- • King Bed Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
- Not enough amount of elevators - Old and uncomfortable mattress - Wet floor under the desk in the room - Inconvenient and long line to check in - Dangerously high step in toilet entrance
- Location - We could open the window
Stayed in May 2024
