The hotel room was really small, making it tough to fit a medium suitcase. Not enough counter space, and I found pink mold in the bathtub. Had to clean it myself. If you want a roomier and cleaner space, this might not be the best pick.

Great location and friendly staff.

Stayed in October 2023

The room could be a little bit bigger.

Staff is very helpful and friendly.

Stayed in December 2023

Funny smell in the hallway and room Small room Very noisy (road and rooms next and above) Hard bed and pillows Way too expensive for quality (we even paid 250€) on saturdays

Location, next to Ueno center and JR station Easy check in-out

Stayed in November 2023

No room service.

Counter staff is not very friendly.

Stayed in November 2023

Ishii San at the counter wasn't very polite nor helpful. I repeatedly stated in Japanese that my credit card will not work at the self check in counters but that payment could only go through the reception payment machine... Instead of acknowledging me the first time he made me try the self check in counter thrice and when it didn't work begrudgingly went to the reception to settle payment where things happened just as I explained it would. There was no apology at all from Ishii San nor any form of service recovery instead he just gave a really unhappy look and shoved my credit card back at me without even letting me know that check in has been completed.. The worst service I've ever expericed in Japan and I used to live there!

Onsen was nice and location is convenient

Stayed in October 2023

Rooms were abit small for unpacking suitcase, it did however have space available underneath the bed frame

Convenient location, onsens on the top floor were perfect, especially the open air. Izakaya restaurant located in the lobby was amazing

Stayed in November 2023

Customer service

Onsen facilitated

Stayed in November 2023

Staff bad service

Near stations

Stayed in November 2023

Slippers/ air conditioning had a smell Bathroom doesn’t seem cleaned well

How close it was to the stayion

Stayed in October 2023

Last time i went i can put the luggage at the end of my bed but this time room very small I can’t put anything at the end of my bed i can put luggage under my bed so next time if i go to Tokyo maybe i change the hotel if they can’t guarantee that one.

Stayed in November 2023

While I was checking in on the hotel using their system. This Indian national staff so rudely confront me when I am struggling understanding the scan passport thing. He was pointing out that do I understand English like what, while English is not my first language, I am using it for the 8 years now with my work. The only thing is that he approach me first rudely. Why not help ne instead in a polite manner.

Facility is great and location is near Hibiya line

Stayed in November 2023

Dusty Complicated Check-in process

Stayed in November 2023

Located very close to Ueno station. Many restaurants and shopping easy walking distance. Property has an onsen.

Stayed in November 2023

The room is small - but typical for Tokyo. So no surprise there.

Great hot spring bath, the location is near JR, subway and Keisei station. Near shopping zone and restaurant. Comfortable place to stay in Tokyo. Convenience location to get around. A few minutes to Ueno Station and the market/restaurants.

Stayed in October 2023

-

Great hot spring bath, the location is near JR, subway and Keisei station. Near shopping zone and restaurant.

Stayed in October 2023

Poor cleaning, tiny rooms, lack of free facilities, and too few workers available in the hotel.

The localization, near UENO station, and also the easy check out

Stayed in October 2023

Too dusty and self check in kiosk instead of staff doing it. Only check in and check out day able to store luggage. Quite dusty everywhere probably due to static from electric. Room made up only every three days is okay but prefer at least garbage pickup instruction.

Public onsen Lighting in rooms are very bright

Stayed in October 2023

Staff and Breakfast

location

Stayed in October 2023

The morning I did the check out I forgot something in my room and the staff “never found it”. The room was cleaned but it wasn’t occupied so clearly somebody stole it.

Good room and perfect location

Stayed in October 2023

Checkin was difficult. No service or hospitality of any kind. Staff didn’t care and relied on interfaces to do anything. Location was misleading. Just a horrible experience when we expected a simple cheap hotel. This take skills to ruin a stay we had little expectation from.

Nothing at all.

Stayed in October 2023

The wallpaper in the room needs updating

Hot springs and the staff

Stayed in October 2023

Nothing

The hotel location is close to the main subway station and not to far from the local restaurant.

Stayed in October 2023

Excellent Service and location

Stayed in October 2023

The public bath on the top floor was what I needed after long walks in the city.

Stayed in October 2023

Reception procedure was very difficult. No breakfast was available. we were told that breakfast is fully booked. whatever that means.

Very good location. Clean but very small rooms.

Stayed in October 2023