Staff wasn't as friendly and accommodating. You could tell someone of them were just smiling to smile but wasn't sincere and going the extra mile like other hotels.

Breakfast was very good at a reasonable price. Location of the hotel was centralized and easy to navigate once you learn which direction you needed to go.

Stayed in March 2024

No drinking bottle water refill

Location

Stayed in March 2024

The room though smartly designed is smaller then a shoebox

Staff was very friendly and the public bath area was nice.

Stayed in March 2024

1. No drinking bottle water refill even stay 2 nights 2. Can’t accept to leave my luggage until I re stay on 29/3-30/3 3. Staff can’t allow to park the rent car for 5 minutes to drop the passengers and luggages .

Location is good

Stayed in March 2024

They didn't have an air purifier in the room or in the hotel at all in which you can easily see dust flying in your room and every where. If they can fix this , then this will be the best place to stay!!

Almost a perfect place to stay, except that they didn't have an air purifier in the room or in the hotel at all in which you can easily see dust flying in your room and every where. The rest of the facility was perfect though. Great location right next to ueno market.

Stayed in March 2024

location

Stayed in March 2024

The bathtub is too high. Seniors and small people may find difficulty to get in and out. Staff speak minimal English.

Excellent location, many restaurants and shops including department stores right opposite. 30 m to Metro and 400 m to Skyliner.

Stayed in February 2024

The hotel would not keep my bag overnight, even though I would check-in again the day after.

Excellent location. A few steps to Ueno station and Ameyoko street. Hotel was well decorated. Check-in was automated and worked smoothly. The room was ok. It was small, but to be expected from the price range. Every room has its own WIFI hotspot, which is rare and very welcome.

Stayed in March 2024

Small room

Onsen

Stayed in February 2024

Can be a long wait for the laundry.

The room had everything you needed and was cosy and comfortable. The tv had all the information you needed on it which was really helpful. The coin laundry was also quick and easy and a nice bonus amenity. Early check in was also super convenient

Stayed in March 2024

room small

good location ,good room

Stayed in March 2024

Nothing really

Super clean and lots of extra amenities

Stayed in February 2024

It's like you have to use your luck to get a good room layout. This time is not so fortunate for us. However, you come to Japan, a gacha is one thing you have to try anyway.

Location! APA's standard always satisfied me. Notging you need to stay a night. Towel, shampoo, soap, pajamas are privided

Stayed in February 2024

Checking in and checking out process were very smooth. The room was relatively large and very clean.

Stayed in February 2024

There are no drinking water provided (like the most of Japanese hotel) You can drink the tap water or buy a bottle from conbini nearby.

Standard of the APA hotel never disappoint me. It might say that you can come stay without preparation. There are amenities in the room even pajamas. This place also very close to Ameyokocho which is a market that attract both locals and travelers.

Stayed in February 2024

Check in was kinda messy as space is small. Room small even by Tokyo's standard.

Great onsen! Superb location.

Stayed in February 2024

Check-in is done via automated machines and the reception staff is unfriendly and impatient with you when you're trying to figure out how to use them. Had no issues with the room size, it's Tokyo after all. That being said, the view of the room was.. well.. into the wall of another building. So don't expect natural sunlight, or to see the city lights at night. If you want an actual view, try APA Keisei Ueno, which is also close to Ueno station, right next to the park entrance. That or another hotel. The reason I'm giving it a 7 is because of the difficulty checking in and the wall view. A 3 star hotel should be more accommodating.

Location is good, 5-10 min walk from JR Ueno station or Exit 3 (or 4) of the Ginza line. Rooms were fully equipped with anything you'd need. There's even a universal socket left side on the desk. Daily amnesties left at the door. Coin laundry and dryers on the second floor. Breakfast option was good and the food was good.

Stayed in February 2024

Very small room

Very close to train station, food hubs, and konbinis

Stayed in January 2024

No breakfast Public bath

Stayed in February 2024

The temperature in the room was centrally controlled. It could not be adjusted. The temperature was OK for me but may be right for others. The mattress was comfortable but the pillows were too heavy and stiff. No safe. I did not sample the breakfast. I preferred to go to the Doutor Cafe next door to the hotel for a sandwich and coffee, for half the price. But one day I tried to book the hotel's breakfast for the following morning, only to be told that they are fully booked. I have not seen a hotel with such limited capacity. There is a complicated shared tap between the sink and the shower. It's not too difficult to figure it out, but the fixture was so large for the small sink that each time I bent down to wash my face, I would knock my forehead on the thing. It was annoying.

The location was very good, being only a 3-4 minute walk from the Keisei Ueno railway station which has a direct connection to Narita Airport. At first, it may look as if one has to carry one's luggage up 40 - 50 steps to use the overhead pedestrian bridge (busy roads), but I found a traffic light crossing a bit to the south of the hotel that avoided overhead bridges. Check-in was smooth, there were elevators to rooms and my room was quiet. As expected, it was a compact room, but this is normal for Japanese hotels, especially in Tokyo. There was a small desk and multiple power points. Lighting was good but temperature adjustment not possible. There was a mini-fridge, a kettle, hairdryer and sachets of tea and coffee. All fixtures in the bathroom worked well. Hot water came through quickly, water pressure was good and drainage was good. I saw a sign indicating a laundry room, but I did not use it. There's also a spa facility in the hotel, but I did not use it either.

Stayed in February 2024

Great Location.

Stayed in January 2024

The washing machines are more expensive than elsewhere at 500 yens. Getting in the lift in the evening or the morning is a challenge since it is too crowded. I did not see an access through stairs.

Love the onsen on the top floor and the easy access to the washing machines on the ground floor.

Stayed in January 2024

Be ready for how small the room is! (I think it’s pretty standard in Tokyo to have small rooms) I stayed with my partner who is 5”9 and when he was on the bed, his feet were almost touching the wall 😅 luckily this APA hotel, we were able to store our luggage under the bed in order to maximize the space. But opening a large size suitcase in the limited floor space is not fun. My partner and I had to take turns. Channels are also limited for non-Japanese speakers. They do offer free on demand videos but selections are limited and outdated. I suggest you bring an iPad if you don’t wanna watch shows on your phone. No Netflix on the TV. You can screen share to the TV but for some reason it didn’t work with Netflix 🤷🏻‍♀️

Very close to the stations - walking distance.

Stayed in February 2024

Rooms are small, but that seems to be normal in Tokyo.

Good hotel in a very good location close to train stations and places to eat.

Stayed in January 2024

Small rooms but adequate if you are only passing through, good for the price.

Close to rail and shops. Very clean, looked after our bags before check-in. Breakfast was good and lifts were fast. Staff were friendly and helpful.

Stayed in February 2024