location

Stayed in May 2023

No breakfast included and extra breakfast price way high.

Good room with unbeatable location.

Stayed in May 2023

The breakfast did not go with the room but there were facilities right there. The hotel begins on 10th floor and there was lots of transportation under the building. the airport shuttle was great and the driver did a good job of finding us.

Stayed in April 2023

Room was, like most Japanese hotel rooms, quite small but it was larger than the room we had in the hotel we stayed at in Tokyo.

Excellent location over a major train station and shopping centre. Also, the hotel was very well supplied with the things that make staying there easier and more comfortable.

Stayed in May 2023

Very convenient location at Shin-Yokohama.

Stayed in April 2023

Some lights in the room is not working. The room is a bit too small.

Great Location (same building as JR Shin-Yokohama Station.

Stayed in April 2023

No complaints at all!

Great room in a great location with a decent breakfast. What's not to like!

Stayed in March 2023

small room

location in the train station

Stayed in April 2023

Nothing!

The location is very convenient to the Shin Yokohama train station and surrounding shops and restaurants. The room was clean, quiet, bright and comfortable.

Stayed in April 2023

Our overall experience was exceptional. The location was great and easy to navigate, the room was comfortable and clean, we enjoyed our breakfast options each morning and access to laundry facilities made this necessary chore very manageable. Additionally, the front desk staff was great in helping us navigate our lost luggage with the airline. We will stay here again and recommend it to other travelers.

Stayed in April 2023

the train seats in the room take a lot of room

The train seats in the room to watch the Shinkansen

Stayed in April 2023

Hotel need much more Receptionist who could speak English very well, Also need concierge desk, who could speak English very well Need power point which could be used for all worldwide plugs

Location is excellent, hopefully one lift could go direct from 2nd level to 10th floor without stopping vv room a bit squeezed, but we still can managed Breakfast was good but need more varieties mainly in Japanese meals

Stayed in April 2023

I can’t find the switch to switch off the light in front off the bathroom and the plug for charging my ipad didn’t work well

everything, exceed expectation , much greater housekeeping servive than japanese standard

Stayed in April 2023

I'm not sure if certain amenities like shower caps are not included? I have requested for one in a go green form but no response. It's not an issue at all.

Perfect location for taking Shinkansen to other cities. The room is clean and comfortable. Front desk staff are very helpful.

Stayed in March 2023

room small, breakfast was better before they changed to Royal Host. Wecliked that they are trying to be eco friendly and have that info in the room. We selected no room make up but clean towels. Upon returning from a long day, the bed was not made nor were the coffee cups swapped out for clean ones. Disappointing!

location

Stayed in March 2023

We had to buy soy milk at breakfast elsewhere and bring it. crowded breakfast. ont corn flat as cereal. location remote from parking. Difficult to find first time. Highly convenient if traveling without a car

Exceptional staff particularly the male receptionist who has worked there for 30years. He helped us with heavy luggage, contacting the police when our passport appeared to have gone missing. Room was fine, minibar, slippers, pjamas etc. Quiet rooms with efficient light excluding drapes

Stayed in March 2023

Size, quality and comfort of the room. Vending machine, ice dispenser, and laundry machine are available on the floor. Helpful and efficient staff, perfect location to be connected in all directions. Supermarkets and restaurants and small stalls are at your doorstep.

Stayed in March 2023

Finding the access to the hotel for the first time was tricky. The hotel is very conveniently located above the Shin Yokohama train station but because there are multiple exits at different floors of the station/shopping complex, it took several tries for me before I found the correct lift lobby. First, locate the taxi stand. There is a cluster of standalone elevators across from the taxi stand. Go to the 10th floor.

Stayed in March 2023

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when I need the assistance about necessary for proper documentation and reimbursement by the company. The hotel help me alot. Every member in Associa are so energetic, and so polite.

Stayed in March 2023

breakfast the same every morning

the location on the top of the shin Yokohama station. easy access everywhere also to Shinkansen

Stayed in January 2023

Clean and good location.

Stayed in December 2022

Room size is small

We have a nice stay. Room is clean and comfortable. We can keep luggage’s in frond desk before/after check in/out. Under floor is JR station and subway,so very convenience to every where. Breakfast is good. I will stay again next time!

Stayed in November 2022

I probably wouldn't have stayed here if I wasn't traveling for work as it's a bit pricey. Other than that, it was a great spot!

Location was superb as it connected to the Shin-Yokohama station. I was just passing through for a night and needed the bullet train in the morning. It worked great! Location is also awesome for exploring - there are great trails along the river and near the Nissan Stadium. Proximity to the Ramen Museum was a bonus! I was also on the 18th floor which was nice. Fitness center! Breakfast offered a wide variety.

Stayed in October 2022

very accessible!! Inside the Shin Yokohama Station

Stayed in August 2022

nothing.

clean and good transportation.

Stayed in September 2022