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Reviews of 白馬蔵雲Zone

399-9301 Nagano, Hakuba, 長野県白馬村北城836-69, Japan

#48 of 60 B&Bs and inns in Hakuba

Guests' Choice

Review Score

Based on 40 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.4

  • Facilities

    8.3

  • Staff

    8.9

  • Value for money

    8.8

  • Free Wifi

    9.2

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Showing 1 - 25

  • Reviewed: March 11, 2025

    8.0
    its a good and affordable place to stay, but its difficult to get around from there
    • Leisure trip
    • Solo traveler
    • Queen Room with Shared Bathroom
    • Stayed 6 nights

    no toilet in the 2 floor, no dry room, very limited if it comes to public transport, shuttle buses are very rare, the place is difficlut to find in the first place

    nice place, good price, nice personal, communication was a bit difficult but possible, kitchen was great, room was good size, good bed, it was clean

    Stayed in March 2025

  • Reviewed: March 8, 2025

    7.0
    Loved the cabin and room was nice with great heater. Shower and bathroom nice. No one was there upon arrival so we figur
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Communication

    Convenient location

    Stayed in March 2025

  • Reviewed: February 26, 2025

    7.0
    Hostel with lots of space.
    • Leisure trip
    • Travelers with friends
    • Economy Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Good place if you are solo or with friends. Set up like a hostel 3 showers, 6 sinks, 3 toilets. Rooms are ok and facility is worn but up kept. Host was very kind and will do laundry for ¥300 to wash and ¥300 to dry. Great location if you want the mountain experience and ease of access to the ski resort. Beware the place is older and needs a little love but overall a good spot.

    Stayed in February 2025

  • Reviewed: February 22, 2025

    9.0
    Warm comfortable, friendly
    • Leisure trip
    • Solo traveler
    • Economy Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The stairs were a little steep

    The location was great

    Stayed in February 2025

  • Reviewed: February 21, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Very comfortable, well priced and clean rooms. As described. The host was lovely! Thanks!

    Stayed in February 2025

  • Reviewed: February 20, 2025

    8.0
    Short stay for skiing in Hakuba. Arrived with car, parking available.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    Homey hostel vibe. On site manager very attentive. Great for groups looking for long stays. Boot heaters. Large shared dining area. Walking distance to food.

    Stayed in February 2025

  • Reviewed: February 20, 2025

    8.0
    I’m happy we stayed here, we enjoyed our stay and couldn’t have asked for a nicer host
    • Leisure trip
    • Couple
    • Triple Room with Shared Bathroom
    • Stayed 5 nights
    • Submitted from a mobile device

    It was a bit of a track to get to any bus stops to get us to the mountains but not too bad just a bit inconvenient

    It was a very comfortable stay, we had everything we needed and the host was so nice, was also very close to many good restaurants and bars

    Stayed in February 2025

  • Reviewed: February 17, 2025

    8.0
    Great price for a 1 night stay
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bathrooms are downstairs making it inconvenient at night. It is about 10 minute walk from town.

    The room was very comfortable with a portable heater. Owner allows you to leave luggage. Owner is very nice.

    Stayed in February 2025

  • Reviewed: February 13, 2025

    8.0
    Friendly environment
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Need more storage in the room

    Positive vibe

    Stayed in January 2025

  • Reviewed: February 12, 2025

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 6 nights

    The bed pillows are a little stiff but honestly not a huge issue.

    Superb location - short walk to Echoland area and less than 20m from the shuttle bus stop (E-2 Line) that takes you to almost all the Hakuba ski resorts (excluding the furthest ones). Friendly hosts, cosy atmosphere, adequate heating, as well as good showers and toilets.

    Stayed in February 2025

  • Reviewed: January 29, 2025

    7.0
    Reasonable, cheap option to ski Hakuba. Clean. Old building, shared bathroom.
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 1 night

    Staff uses translation app 100x per day. She was frequently sleeping on the couch in the common area. Staff did everything we asked for, like assisting with laundry. It just makes for an odd vibe.

    No breakfast. You get what you pay for -- it's cheap and if you are on a budget this is a decent option.

    Stayed in January 2025

  • Reviewed: January 28, 2025

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 10 nights

    The host was very kind and welcoming. The facility met our expectations and was great for our trip.

    Stayed in January 2025

  • Reviewed: January 16, 2025

    7.0
    Popular place to stay during ski season! Had homely vibes and a welcoming environment.
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 2 nights

    We couldn't locate any teatowels in the shared kitchen space and didn't know how to dry the dishes after we had washed them up. Not sure if others had a similar experience, as when we went to use the bowls/plates in the drawer, it was still wet. In hindsight, we should have asked the host and sorted it out while we were there, as she was always quite responsive with anything raised.

    The host was a wonderful, extremely friendly and kind lady, who didn't hesitate to go out of her way to help us out during our stay. Although we didn't ask for it directly, she saw our dilemma and her initiative and helpfulness was greatly appreciated!

    Stayed in January 2025

  • Reviewed: January 6, 2025

    8.0
    As per the price the stay was good enough
    • Leisure trip
    • Solo traveler
    • Economy Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I was disappointed by the address they sent me on mail/site , the actual address was different from the address of the real property. So it was dark at 18:00 and I was calling to the property owner, but they couldn't reply me. Finally, I asked the address with the neighbours.

    Over all it was good. It was clean and the behaviour of the staff was very good. Although she used google translate to communicate but she managed everything very well.

    Stayed in January 2025

  • Reviewed: January 6, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It is a place where a lot of young people stay as it is good value of money. If you want quieter place at night and more privacy book somewhere else

    Good value for money , great for young people not for more mature couples that looking for quit place and luxuries

    Stayed in January 2025

  • Reviewed: December 19, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Triple Room with Shared Bathroom
    • Stayed 2 nights

    Kitchen was clean. Not enough spoons.

    The staff was very helpful and kind. Facilities were clean and new.

    Stayed in December 2024

  • Reviewed: March 30, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 9 nights
    • Submitted from a mobile device

    We had the loveliest stay here, the room was super cosy and comfortable. The bathrooms were also very clean and the kitchen was well equipped if you want to cook! Really good location within walking distance of Echoland which was loads of great restaurants and bars. Highly recommend!

    Stayed in March 2025

  • Reviewed: March 28, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 6 nights
    • Submitted from a mobile device

    Incredible location, can walk to village and echoland, Cherry Pub and the Brownie Cottage Sauna is minutes away. Highly recommend staying and value for money, and the host is very welcoming, warm, and attentive. Host offers in-house clothes washing facilities for peace of mind, too. Out front parking, new bathrooms and wash room facilities, and very HOTTT showers. We stayed in room upstairs 202, huge for a couple, large chest of drawers, front view above front door and street, comfy bed, shelves, jacket and hanging facilities and the in room heater works very well. We made it home for 6 nights. We didn't use the kitchen and lounge facilities but they are on offer to want to truly make it a little home. I hope to visit again, and I will stay here again!!

    Stayed in March 2025

  • Reviewed: March 16, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    When I asked about a double bed I was told there were both doubles and singles however upon arrival we were only give single beds as an option, so there was some miscommunication there.

    Very close to everything. Clean. Cosy.

    Stayed in March 2025

  • Reviewed: March 12, 2025

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Booked late and based on budget, unfortunately host spoke no English or Japanese, they could only communicate via translator app (spoke only Mandarin). The pension has dated from the pictures with lots of boxes piling up in the living area. Floors were a little threadbare and amenities worn.

    Beds are comfy and the communal area was warm.

    Stayed in March 2025

  • Reviewed: March 6, 2025

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The owner should update the location bcoz its was wrong location and difficult to find I called them more than 10 times want to ask about the location,but no one answer

    Stayed in March 2025

  • Reviewed: March 4, 2025

    10
    My partner and I had a very comfortable time here ! Highly recommend
    • Leisure trip
    • Couple
    • Queen Room with Shared Bathroom
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    We loved the room, the bed was super comfortable, the facilities were very good and clean and the host was very helpful and welcoming

    Stayed in February 2025

  • Reviewed: February 27, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    good

    good

    Stayed in February 2025

  • Reviewed: February 10, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 28 nights
    • Submitted from a mobile device

    Very nice host, location and value for money.

    Stayed in February 2025

Showing 1 - 25

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