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Reviews of Henn na Resort & Spa Kansai Airport - former Henn na Hotel Kansai Airport 4 stars

598-0048 Osaka Prefecture, Izumi-Sano, Rinkuouraikita 1-23, Japan

#16 of 32 hotels in Izumi-Sano

Guests' Choice

Review score

Based on 1134 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.3

  • Facilities

    8.6

  • Staff

    7.9

  • Value for money

    8.5

  • Free WiFi

    8.6

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Showing 76 – 100

  • Reviewed: 3 September 2024

    8.0
    Functional hotel.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    Very far from the city. Made travel difficult

    Proximity to the airport. Jooz counter, laundry and vending machines were good

    Stayed in August 2024

  • Reviewed: 3 September 2024

    9.0
    good with Hot spring
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed and Projector
    • Stayed 1 night

    the Dinosaur in the reception counter are horrible

    walking distance from the metro

    Stayed in August 2024

  • Reviewed: 2 September 2024

    7.0
    Best for location, not so good for everything else
    • Leisure trip
    • Group
    • Twin Room with Extra Bed and Projector
    • Stayed 1 night

    Everything else is actually just average, probably due to the price you are paying for it. The double room with 2 beds (and an extra bed) is too small honestly and there was very limited space to keep luggage. The beds were too squishy as well for our liking.

    We took the hotel for the close proximity to the station and KIX airport. Definitely the best cheap option in that department. Check-in process is literally handled by a couple of cute dinos (literally). Staff is also there, but they aren't actively present. One needs to call them using the button on the check in counter. It's a good option due to it's location and potentially the spa, but otherwise do not consider if there are more than 2 people traveling.

    Stayed in August 2024

  • Reviewed: 2 September 2024

    8.0
    I might consider again
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Ocean View
    • Stayed 4 nights

    The breakfast options are poor, it was really difficult to use my card when checking in and the staff didnt help at all

    The hotel was simple and clean, the Spa was nice

    Stayed in August 2024

  • Reviewed: 1 September 2024

    8.0
    Worth the money spent for the room. Unlucky as we reached hotel at night, so couldnt go to the Onsen
    • Business trip
    • Couple
    • Deluxe Twin Room with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    The bed isn't that comfortable. Toilet is a bit small, even for average people, but worth the budget. No taxi stand nearby, so had to walk to the station (500m) to get to the taxi stand. The 4star rate for the hotel doesnt really represent the hotel overall.

    The location of hotel is further compared to other hotels that are nearer to the train station. But there is a 24hrs food joint (joyfull) and a 24 hours supermarket (trial) nearby (250m). There is a self service laundry machine, vending machines and ice machine. You can get your basic amenities at the ground floor (razor, body towel, hair brush, toothbrush and nightwears) Just make sure to pre-check in to save the hassle of having to pay at the 'dinosaurs'!

    Stayed in September 2024

  • Reviewed: 30 August 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Staff was not friendly

    Stayed in August 2024

  • Reviewed: 28 August 2024

    9.0
    The best place to stay for an overnighter or more.
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Ocean View
    • Stayed 1 night

    Everything is good; they even keep your luggage before check-in and after check-out.

    It is always a pleasure to return to this hotel. The rooms are spacious, the restaurant serves delicious food, and it has a coffee shop and a hot spring. All are within reach of the airport. The train is a 5-minute walk away and super easy if you do not have big luggage. Can't recommend it enough.

    Stayed in August 2024

  • Reviewed: 27 August 2024

    9.0
    Amazing views but not very convenient without airport shuttle
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    No airport shuttle. Taxi to airport cost more than 4000 yen even though it’s not far. The walk to the train station is far, especially with luggage. The walk to the “nearby” outlets is also far.

    The 180 degree bay view onsen and included breakfast with the same amazing view.

    Stayed in August 2024

  • Reviewed: 23 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    As a hotel who wants to try out new things and has also a lot of foreign tourists, they should allow tattoos in the onsen. At least in the evening when only hotels guests are there.

    The hotel is just one stop by train from the airport. There is a huge outlet store in walking distance to spend a few hours if you arrive early. I also liked the onset in the hotel.

    Stayed in August 2024

  • Reviewed: 16 August 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Twin Room with Extra Bed and Projector
    • Stayed 1 night
    • Submitted via mobile

    Onsen and restaurant are wonderful. They are essentially part of the hotel and you can go to both in your yukata.

    Stayed in July 2024

  • Reviewed: 13 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Arrived from the airport very late at night It was too dark outside to easily navigate ourselves from the station. You must have your instructions and the map ready as there's no signs as soon as you leave the ststion and no one to ask. Checking in wasn't smooth at all. It took ages and the staff would come out to help every time I got stuck but disappeared every time. I think the nearest convenience stores were all around the station area so you probably want to shop before you set off to the hotel.

    Nice sea view from the room. Not too far to walk from the station. Very clean room. Helpful staff.

    Stayed in July 2024

  • Reviewed: 8 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    The hot spa was a bonus.

    Stayed in August 2024

  • Reviewed: 8 August 2024

    9.0
    comfortable room and good onsen
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Ocean View
    • Stayed 1 night

    the number of the washing machine with dryer is not enough, suggest to add more washing machine without dryer

    the location is not far away from the station the onsen is good and relax the room is comfortable with seaview

    Stayed in August 2024

  • Reviewed: 6 August 2024

    7.0
    Good for people who are used to traveling/staying in Japan.
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    - The relaxation area closes with the onsen. So you can't sit there as long as you like. - I don't have Tattoos, but I think the way it's written that people with Tattoos are not allowed to enter the onsen is really shameful: Anti-social forces or related persons, those with Tattoos, or those who are heavily intoxicated are strictly prohibited from entering. It’s written like that in one sentence… the worst is that you’re getting this message after booking. Why so offending?. Writing into the important informations (before booking), that there is a possibility that people can’t enter the Onsen is here not clear enough formulated since there is absolutely NO possibility. -The dinos are cool, but there is no service to do normal things like call a cab. Could be a problem if your flight is very early or if you have to carry heavy luggage. - There were instructions for a robot in the room but the robot was not there.

    +The view from the window of the room is phenomenal. +Clean and comfortable room +You can buy fresh orange juice for little money +Cool dinos +Area to relax and read manga. +It's nice to have direct access to the spa area including onsen. I loved the relaxing atmosphere at night and the view during the day. +I don't smoke, but it's good that there is a smoking area for those in need, so the environment stays clean (even though the place might be too windy, but at least there is one).

    Stayed in July 2024

  • Reviewed: 5 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Non

    Funny robot check in and robot in the room but not speaking English. Restaurant and spa next door were a plus. 15min from airport. easy access with rental car.

    Stayed in July 2024

  • Reviewed: 31 July 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Twin Room with Extra Bed and Projector
    • Stayed 1 night
    • Submitted via mobile

    Onsen area is absolutely magical, with stunning view from the Bath with hot water. While doing check in you can feel like in a movie, once you come here, you'll understand :)

    Stayed in May 2024

  • Reviewed: 31 July 2024

    9.0
    Good hotel
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed and Projector
    • Stayed 1 night
    • Submitted via mobile

    Nice hotel with well facilities although I took 11 mins walk from the station.

    Stayed in July 2024

  • Reviewed: 31 July 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    unfortunately for me as I have tattoos, I wasn't able to use the onsen because it's a public onsen attached to a hotel and not a hotel onsen. I wasn't aware of that until I received an email from the hotel a few days before our stay. I understand it's a cultural thing in Japan but next time, I will prioritise a tattoo friendly hotel with onsen

    it's a nice hotel, I loved the robot dinosaurs at the reception. The room was clean and bright and location convenient, a short walk away from the station.

    Stayed in July 2024

  • Reviewed: 26 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed and Projector
    • Stayed 3 nights
    • Submitted via mobile

    The booking site had 11Am check out time but they told us to check out at 10 and it was a little difficult to check out hour earlier with kids

    Stayed in July 2024

  • Reviewed: 26 July 2024

    7.0
    It was fun!
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    There's no family market around the area, you have to walk to the train station for the nearest 7/11

    It was clean and comfortable

    Stayed in May 2024

  • Reviewed: 25 July 2024

    7.0
    A more helpful staff would be great. A shuttle would be nice too.
    • Leisure trip
    • Family with young children
    • Concept Room A
    • Stayed 1 night
    • Submitted via mobile

    It was kind of far from everything.

    The indoor hot springs was a nice touch.

    Stayed in July 2024

  • Reviewed: 22 July 2024

    7.0
    Unusual dinosaur hotel.
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed and Projector
    • Stayed 1 night

    No shuttle and the taxi ride from the airport was not cheap. the room is on the small side. We couldn't get in to the hot spring - early check out. The projector TV was difficult to navigate without Japanese, even when I chose English language.

    Apparently translates as "strange hotel." Automated -with animatronic dinosaurs was interesting and odd. I booked because it was close to the airport and we arrived late. 10 - 15 minute walk to the closest train.

    Stayed in July 2024

  • Reviewed: 20 July 2024

    7.0
    It was fine for our stop before heading to the airport.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It was a strange check in and took awhile to get a staff member that did not want to spend much time helping us. The pillows were flat and there was only 1 available per person. I asked but to extras. There was no shuttle to the airport which I was informed of after I booked.

    The onsen, the price and dinner.

    Stayed in July 2024

  • Reviewed: 16 July 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast is decent

    Stayed in June 2024

  • Reviewed: 11 July 2024

    8.0
    A close stay to KIX that includes dinosaur robots! What a unique hotel.
    • Leisure trip
    • Couple
    • Twin Room with Extra Bed and Projector
    • Stayed 2 nights

    We felt that there could have been better signage - especially late at night for weary travelers. The entrance to the hotel is difficult to find in the dark. We ended up paying for a taxi and our ride was only 5 minutes away. Also, there is signage in the hallway to the restaurant, but it is unclear that you have to remove your shoes and walk through the lockers to go to the restaurant. We did not want to go to the onsen and turned around. The only reason we found the restaurant was due to the signage outside. Our group felt that it could have been a little more English tourist friendly - especially being so close to the international airport.

    The dinosaur robots at check in were a great novelty. It was easy to check in and out even though there was no contact with a human. The room was clean and comfortable; however, the small robot in our room would start talking at random times. The instructions on how to interact with it were confusing and not easy to translate into English. I'm not even sure if the robot spoke English. It was nice that the restaurant was open late at night since there are limited food choices in the area (or so it appeared that way to us.) This is a great hotel to stay at if you are looking for something close to the KIX Airport. It is close to the train station and just one stop away from KIX.

    Stayed in June 2024

Showing 76 – 100

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