Great little “airport” hotel located one train stop from Kansai airport & 450m within train station if you don’t want to go back to Osaka. Clean, comfortable, quiet. Associated facilities including outdoor onsen overlooking the bay a plus. The most amusing check-in I’ve done. Thought I’d be stuck in a typical airport hotel but surrounding seaside walk, park, even a ferris wheel beckoned exploration prolonging that holiday feel.

Stayed in April 2023

check in robot was a bit of a challenge

great for one night stay with early flight, adjacent restaurant was good. rooms comfortable and quiet, 5 minute walk from train station, we got taxi to airport early in morning, 15 mins, I think 3000 or 4000yen, can’t remember exactly.

Stayed in March 2023

The main reason I booked was because of the onsen. I was only made aware of their no tattoo policy a few hours before check in by which time it was non refundable. An international hotel, close to a major airport that has many international guests should rethink this ridiculous policy. Tattoos are art, not an outdated image of gang violence. They should at least be more upfront with this policy and not mention it in an email 2 hours before. I visited a few onsen in Japan, some of which were in the middle of nowhere, and had no problems. Also the gimmicky check in is completely naff.

This is a very nice hotel and I've rated it so low because I didn't know about the no tattoos policy in the onsen until I recieved an email 2 hours prior to check in.

Stayed in April 2023

Unique check-in process, restaurant and spa with amazing views

Stayed in April 2023

TV in the hotel room. it was home theatre style. very slow. Netflix, YouTube etc were not necessary. I just wanted to watch normal tv program.

Stayed in March 2023

Check-in with dinosaurs 😁

Stayed in April 2023

The only thing I didn't like was the lack of breakfast choices. I also thought that it was unfortunate that although we are by International Airport, you still can not use the spa amenities with tattoos.

I enjoyed how close rinku-town station was. I enjoyed the atmosphere and the food was really good as well! The staff was very kind and helped my husband and I when getting accommodations, and cleaning up the room we enjoyed coming back to a clean room.

Stayed in April 2023

Room smelled like body odor. Front desk wouldn't provide sheets for pull out couch.

Location is a little far-away from most things.

Stayed in March 2023

none

Room was very large and clean luxurious fresh air and fabulous bathroom highly recommended

Stayed in March 2023

I love Henn Na Hotel! The robots at reception and in your room are so quirky and helpful. They speak 4 languages! The room quality is also quite high and the bay view was stunning. There was also breakfast! These hotels are great if you want something different, but also high quality and comfortable.

Stayed in March 2023

It has robot dinosaurs! Plus a foot massager and they even provided pyjamas as well as toiletries. And there was an ice cream vending machine.

Stayed in March 2023

Same as above

The location is not walkable there’s a freeway from the station …. Not assessable was disappointed and no shuttle to hotel . Clean cause to restaurant no shoes !

Stayed in February 2023

The location is great for early morning flights.

Stayed in February 2023

The check-in process via terminal was not available in english. The robot in the room wouldn’t stop talking and instructions were again not available in english.

The traditional asian breakfast was nice and the room was spacious

Stayed in March 2023

Pool wasn’t open.

Position was great. Excellent value for money. Fabulous view. Even though it’s self check in (unique experience!) staff we’re available immediately if required. They even answered questions I emailed before arriving promptly. We highly recommend this hotel.

Stayed in February 2023

I didn’t get the prefect view for my room

the staff are very friendly and helpful

Stayed in March 2023

room is a bit small but still money to value.

cool & clean, with nice sea view. very good & free hot spring/ spa facilities. It’s very relaxing and we spent the whole night there before we flied back home. it’s out of our expectation

Stayed in March 2023

Distance to the train station is daunting if you have a lot of luggage. Open air onsen for the ladies was closed. Room had a very nasty stench that I had to buy an air freshener spray and it still didn't completely mask the smell. Curtains looked dirty and stained.

Room was of a decent size. Enjoyed the manga selection at the onsen. Very close to the hypermart if you're down for late night shopping.

Stayed in February 2023

None!

Public bath, bay view and “wonderful staff”

Stayed in March 2023

Mattress was a little hard for my tastes (as a side-sleeper).

The onsen was wonderful! Definitely get the breakfast set - I was confused at first, but the restaurant is actually inside the spa area, so change into the spa clothes and slippers they provide you, and head down for breakfast with a gorgeous view of the bay. Then head into the onsen which has both indoor and outdoor areas with the same amazing bay view. I felt pleasantly separated from the real world the entire time.

Stayed in March 2023

Not so English friendly. It will be very helpful if there is English translation for Non Japanese speaking guests in the rooms as well as the spa areas

First time experiencing checking in and greeted by a robotic dinosaur. Felt a bit weird initially, however guest of the hotel eventually would understand that it is actually self checked in. No human touch were required during check in and checking out process as it is fully automated. Checking out was seamless, straight forward and fast.

Stayed in February 2023

great ambiance

Stayed in December 2022

checkin and service was very limited. Big misunderstanding experienced on ordering taxi to airport causing us nearly missing the flight. Because of poor communication, staff ordered taxi 1 hour early; the taxi driver was waiting and extremely angry at us while we had no clue what was happening. driver wanted to charge us double the price, hotel staff did not apologize or help to resolve the problem we had to rush to hotel on our own and messing up all our plans. terribly unpleasant situation

modern and clean

Stayed in February 2023

Eccentric reception and great service from human assistant

Stayed in January 2023

None

Onsen Bath

Stayed in January 2023