The shuttle bus to the airport was suspended with no reason given. Taxis are only available by the station which is a 10 minute walk away or via phone if you can call (we couldn’t). When we stayed there was torrential rain getting to the airport turned out to be quite stressful. The welcome dinosaurs and room robots are fun initially, but the actual staff are super-helpful and much appreciated!

The sea view & spa sea view are amazing. The onsen facilities are huge (with dozens of showers) compared to the others we’ve stayed in. Our room was spacious too. Staff were helpful, especially via email before and after our stay.

Stayed in April 2024

The description of the room on booking.com does not quite match what we got. The facilities list: hot tub and open-air bath. In fact the hot tub and open-air bath are in the main public bath, not the room. The robot in the room was annoying. I thought it would be fun but it was difficult to change the language and kept 'waking up' when we walked into the room. The check in was also frustrating as the system couldn't initially find our reservation as they'd booked it with the names reversed. This required a person to come out of a room at the side to assist. There were long queues at reception with only two computers to use. They used to have a shuttle service to the airport but they don't have this anymore and the walk to Rinku Town station with luggage is rather long but do-able. They should restore the shuttle bus at least to the station.

We booked the deluxe sea view room which had a beautiful view. It was lovely to fall asleep watching the boats go past and also the planes taking off in the distance. The room was comfortable and clean. Ok for a night before an early morning flight. The reception dinosaur robots were fun! The hot spring spa was lovely too.

Stayed in April 2024

Those with tattoos cannot use Onsen - though have to pay the tax.

Perfect location for airport (one subway stop), comfortable and clean rooms, very affordable. Child liked dinosaur robots who check you in. Onsen reportedly nice, and restaurant tasty.

Stayed in April 2024

The only little problem is location. If you don’t have car book a taxi maybe is your only choice to get there

The unexpected reception gives us fun and interesting at first impression. The hotel is not fancy type but definitely comfy enough. Definitely need to try the hot tub

Stayed in April 2024

Comfortable room with great view of the bay. Loved the little extras - lounge wear, foot massager etc. We ate a delicious dinner in the restaurant for a very reasonable price. The dinosaurs were a fun novelty.

Stayed in March 2024

Nothing

Big onsen. Easy check in and check out.close to the rinku town station.

Stayed in April 2024

the onsen was a bit busy and didn't seem clean or cozy. I'm sure it is clean, just doesn't make a good impression after other places we saw in Japan

We found the hotel very convenient in terms of location just next to the airport. The room was very clean.

Stayed in April 2024

The fact that management of the hotel does not want to help their guests book a taxi for early morning flights

i left too early for breakfast

Stayed in April 2024

It was cold in a room.

Location and Hot Bathing

Stayed in April 2024

The robot check-in was a bit frustrating, when we needed to still call human staff (with limited English) to deal with our specific circumstances. All was sorted well, but not what we needed after a long flight.

Very clean and modern rooms. Location is great, only a 10 minute walk (with luggage) from the Rinku town train station, which is only a 5 minute train ride from KIX. The onsite Onsen were excellent.

Stayed in April 2024

Nope

Check-in was smooth, so was the check-out. Luggage delivery available, the staff not really speak english but still seamlessly communicate and understanding what we want. Very close to airport. However, if you want to explore Osaka better stay in Shin-osaka area. But, i am not regret staying here. We spend 1 night after landing & 1 night before our departure so we had extra time and no rush to airport.

Stayed in March 2024

The sofa inside the room is bit dirty

Nice place

Stayed in April 2024

Restaurant hours - it should just be open even if they are not serving food. Needing ¥100 coins for everything is a pain

Location by airport and next to outlet mall was awesome. Onsen was very nice and big with great view of planes landing

Stayed in April 2024

Automated check in was hard to navigate. A person on the front desk would be preferable

Clean rooms

Stayed in April 2024

Had to pay 300Yen for bath which we did not even use. I was not informed what was this about and could not go back to the previous screen during check in.

10mins walk from rail station and 10mins walk from coach/bus stop leading to Airport terminal 1 and 2, starting from 5am in the morning, which was convenient for us. ice skating rink nearby. room was comfortable with decent size and projector. Staff was super helpful. Dinosaur robots greeting us at reception.

Stayed in April 2024

The beds are quite firm

It is very conveniently located near KIX

Stayed in April 2024

The machine check in needs improvement. Questions are not well phrased. For visitors who fly the whole day and arrive around mid-night, it will be so much friendlier if we just provide our booking.com reference number and get our keys.

To some guests this place is probably the first impression about Japan and Osaka. So the sea view, the breakfast ... must create good impressions. This hotel is good for this.

Stayed in April 2024

The reception staff were amazing ;)

Stayed in March 2024

onsen need coin for locker

dinosaurs check in onsen

Stayed in March 2024

If u have large luggage is uncomfortable from station to Hotel.

Self check-in only.room is clean and digital TV is so good.

Stayed in March 2024

Great to have spring spa and robot at room, although the robot only sensitive to Japanese, ha ha ha. Great for family with kids.

Stayed in March 2024

kind of far from rinku-town station (10 min walk) without clear instruction

nice dinner and breakfast, excellent view

Stayed in March 2024

No courtesy bus. Not too far from the first station from airport but make sure you can access google maps. Or taxi there.

Good value. Very clean. Onsen on-site. Located on the coast with good walking trail. Japanese style Breakfast has good selection. The check in attendants are unique!

Stayed in March 2024

Wished there was a shuttle service to and from the airport. We arrived at night so we had to walk to the hotel in the dark so that was a little scary experience since we were unfamiliar with the area and not sure if we were going in the right direction. But in the end, we were able to find the hotel pretty easily. Not enough towels provided. We had to use the same bath towels that we took to the hot springs and to bathe in the hotel room.

The breakfast buffet was delicious and had a good selection of dishes offered. The hotel was close to the airport. The hotel room we stayed in was a little small but it was very clean and comfortable. It was a nice overnight short stay.

Stayed in February 2024

robot check in and in room robot kind of annoying

view of sea, spa facilities, price

Stayed in February 2024