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Reviews of Henn na Hotel Osaka Shinsaibashi 3 stars

542-0081 Osaka Prefecture, Osaka, Chuo-ku Minamisenba 3-5-2, Japan

#309 of 712 hotels in Osaka

Guests' Choice

Review score

Based on 460 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.9

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    8.5

  • Free WiFi

    9.0

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Showing 76 – 100

  • Reviewed: 26 July 2024

    8.0
    Great central accommodation
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    Great central location, easy to check in and out. Good value for money.

    Stayed in June 2024

  • Reviewed: 24 July 2024

    8.0
    Neat stay in the heart of the action
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    When you do need to speak to someone it can be a little bit frustrating as it takes a while for someone to respond. The dinosaur interaction seems to imply that humans will be called and with you shortly but that doesn’t actually happen. Instead, there is a phone in the corner by the toiletries where you’re supposed to call the humans.

    It’s a fun concept with the robot dinosaur front desk “team”. Breakfast and happy hour was neat and adequate. The rooms are efficient, comfortable and clean. Can’t ask for more.

    Stayed in July 2024

  • Reviewed: 20 July 2024

    9.0
    A fun, clean, and unique hotel!
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was great, the dinosaurs were fun, the shower and bathtub were great, and the room was very clean!

    Stayed in July 2024

  • Reviewed: 29 June 2024

    9.0
    Totally Great!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    Shower room (#901) smelled a bit.

    Reception dinosaur and breakfast specially Miso soup & onigiri. Disinfection spray, too.

    Stayed in June 2024

  • Reviewed: 26 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights

    The room is a bit smaller than what we think or see online, but it's still very comfortable.

    The hotel location is great, very close to Shinsaibashi! Room was clean and the towels were changed daily.

    Stayed in June 2024

  • Reviewed: 21 June 2024

    8.0
    Overall a good experience.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nowhere available to fill water bottles for day trips.

    Great location, easy access to train station.

    Stayed in June 2024

  • Reviewed: 20 June 2024

    9.0
    Location is great thats all
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    One morning the lady who was assigned that time on preparing breakfast was rude . She did not allow us take something to eat even 15 minutes and said they will open dining 6:30am. I have my child with me during that time. We cannot have riceball or breads. Instead my daughter only ate cereal. Also every guest are allowed to take 2 pcs of riceball each. But for some reasons i dont know what she was thinking she only gave us 4 pcs riceball for us 2 adults. What about my child?

    Location Modern

    Stayed in June 2024

  • Reviewed: 17 June 2024

    9.0
    Great location
    • Leisure trip
    • Family with young children
    • Twin Room - (LG Styler)
    • Stayed 4 nights

    We have both LG and regular rooms. Regular room has better layout and feels bigger.

    Super great location. We also enjoyed the breakfast.

    Stayed in June 2024

  • Reviewed: 17 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The vents were filthy, filled with dust, and noisy. The room felt stuffy, and there were dirt stains on the carpet.

    The dinosaurs at the reception are very cool. The bed was large and comfortable.

    Stayed in June 2024

  • Reviewed: 8 June 2024

    8.0
    Fun experience with the dinosaurs
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    The breakfast was very basic. There were not many options.

    The receptionists in the hotel are robot dinosaurs. It was fun the do the check-in this way. Also there are free lockers to be used if arriving before check in time. The location also was very good. Near to metro stations and there were lot of activities nearby.

    Stayed in June 2024

  • Reviewed: 7 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Checking in with the dino robots was a fun experience, although some of the kids seemed to be scared of them. Breakfast was included and was good - a few vegetarian options available (although not marked as such). The bedroom was comfortable with a private bathroom.

    Stayed in June 2024

  • Reviewed: 31 May 2024

    9.0
    Great stay in great location. Pick King size room option. I would stay here again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Fridge not super cold. Only 3 hard pillows. Walls need paint touch up. Prefer hotel rooms without carpet (most Japanese hotels have it). This one needed cleaning. Most do.

    King size bed and separate wet bathroom made for comfortable stay. Room was bright, even though windows had a translucent film covering, to obscure the view of neighboring building. Lovely simple breakfast. Great neighborhood. Dinosaur check in was fine and there was always staff on site.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Breakfast and breakfast space could be better.

    Small but comfortable rooms. Excellent location and easy check-in/check-out. Great money for value. It has Dinosaurs!

    Stayed in May 2024

  • Reviewed: 23 May 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    breakfast selection is not huge and there are only a couple tables but you can take it up to your room and eat there.

    convenient location near dotonburi, has multiple karaoke places nearby. the dinos are fun and staff will come help if you have any issues. rooms are very nice and comfortable, free drinks and calpis on tap.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    7.0
    It was okay. A little disappointing.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room next to elevator. Noisy at night. Not enough dinosaurs. Not weird enough. Bed was not comfortable at all.

    Dinosaurs and free lunch

    Stayed in May 2024

  • Reviewed: 20 May 2024

    9.0
    Short stay in Osaka
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    No clear information received on breakfast timing, thus missing it even if paid, as arrived too late.

    Nice hotel in perfect location, few meters from Shinsaibashi metro station and famous shopping district. Check in is nice with dinosour robots, but immediately require intervention from a staff member to complete (which is unfortunate). Nice to have drinks available during the day in the lobby. Staff always available for needs (e.g. luggage storage after check-out). Room was nice, chosen "big" triple bed (used for 2 people), space is small but everything needed is there for a short stay.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    8.0
    Pleasant stay with dinosaurs
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very,very small lifts - long wait to get enough space to fit us and luggage at checkout.

    Good location close to 4 stations. Room a bit larger than most city hotels. Staff happy to help when needed.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    8.0
    Fun, comfy, close, modern
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The dinosaurs on reception for fun

    Modern, clean & fun for the family

    Stayed in April 2024

  • Reviewed: 30 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower is a bit weird, seems like you can take it in the whole bathroom, not only in the bath itself (&wet the floor). Lack of shelves in the room & in the shower.

    Great location close to Namba. Shops, restaurants and grocery stores are located within walking distance from the hotel. The personnel is very friendly and helpful! Comfortable bed. Luggage storage is available in the hotel.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    7.0
    Spacious, good facilities and nice for a short stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Sink not being next to the toilet and beds weren’t the comfiest

    Spacious and nice shower/bath

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Nice stay but very bad breakfast
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    This has the worst breakfast I have ever had in my life. It’s in the entrance of the hotel and there’s barely any tables. The first day we were right next to the door which kept opening because we were super close to it. They only have rice balls, some pastries, cereal and yogurt. Our last day we were there at 6:30 and the woman was still settting up (supposedly it opens at 6) The coffee was not prepared and she didn’t bother doing it

    Great location! The room is very cleans and comfortable beds. They have free coffee and biscuits during the day and drinks at night.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    8.0
    Staff not the most interested
    • Leisure trip
    • Family with young children
    • Twin Room - (LG Styler)
    • Stayed 2 nights
    • Submitted via mobile

    Staff were quite ignorant i asked a male member of staff if he could phone us a taxi to airport and he sort if pulled a face then said yes he went into back room and we didnt see him afain so we didnt know if he ordered us a taxi or not well 25 minutes later were still waiting so i aked a lovely lady staff member if she could phone me a raxi as her male staff member had not came back to let us know and what a difference in personalities she was super helpful she phoned 5 different taxi firms till she got us one cant remember her name but she was a black lady and she was fab well done to u

    Location was brilliant for shops station market and dontonbori

    Stayed in April 2024

  • Reviewed: 16 April 2024

    9.0
    Meh
    • Leisure trip
    • Family with young children
    • Hollywood Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Couldn’t book a room for 4 so booked 2 rooms for 2 each and split up. The robot hotel could be a bit better but it’s priced for what you get I guess.

    Clean and budget friendly hotel. Not much robot activity but does entertain the kids for a few minutes. Don’t expect too much.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bed uncomfort make back ache. Check in time too late at 3pm

    Location

    Stayed in April 2024

  • Reviewed: 13 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast is in the lobby, and it can fill up fast with only 10 or so seats. But you can take it to your room

    Really great location, close to Dontonbori but not so close that you get any noise. Just down the street from the Shinsaibashi-Suji Shopping Street! Subway and trains just outside to access. The breakfast was cereals, pastry and ongiris and miso soup but it really was enough to fill us for the morning. The room although Japan standard size did feel smaller than usual but we are 2 adult and 2 children. Our young kids absolutely loved the dinasaurs and robots. It helped to bring them back home from a day out.

    Stayed in April 2024

Showing 76 – 100

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