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Reviews of Henn na Hotel Tokyo Hamamatsucho 3 stars

105-0013 Tokyo-to, Minato-ku Hamamatsucho 1-24-11, Japan

#875 of 1,456 hotels in Tokyo

Guests' Choice

Review score

Based on 620 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.9

  • Facilities

    8.2

  • Staff

    8.2

  • Value for money

    7.9

  • Free WiFi

    8.3

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Showing 76 – 100

  • Reviewed: 19 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room with Small Double Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Robots we're a little freaky, but cool. Close to train station & places to eat.

    Stayed in February 2024

  • Reviewed: 17 February 2024

    8.0
    Convenient
    • Leisure trip
    • Couple
    • Standard Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night

    Very small room but typical of Tokyo

    Great location for traveling in/out of Haneda. Easy walk fro Monorail and JR

    Stayed in January 2024

  • Reviewed: 9 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Small Double Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The bed was not comfortable

    Location, cleanliness, staff

    Stayed in February 2024

  • Reviewed: 7 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Phiten Double Room with Small Double Bed - Non-Smoking
    • Stayed 4 nights

    Very hard bed.

    Good location..

    Stayed in January 2024

  • Reviewed: 6 February 2024

    8.0
    Good for one night stay for solo travelers.
    • Business trip
    • Solo traveller
    • Standard Single Room - Non-Smoking
    • Stayed 1 night

    Room was quite small. Also expected reception robots to be more talkative ;)

    Clean room, good breakfast. Excellent location, good connection to Haneda airport.

    Stayed in November 2023

  • Reviewed: 6 February 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Standard Double Room with Small Double Bed - Non-Smoking
    • Stayed 8 nights

    Great location, easy automatic check-in & check-out.

    Stayed in December 2023

  • Reviewed: 31 January 2024

    8.0
    Great stay and friendly staff. Both the gentleman and lady at the counter gives you 100% attention whenever you walk pas
    • Leisure trip
    • Family with young children
    • Tower View Deluxe Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room is rather small however it is very well maintained and clean.

    Close vicinity to the train station and subway stations. Very good view of the Tokyo Tower.

    Stayed in December 2023

  • Reviewed: 29 January 2024

    9.0
    Excellent
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    That we stayed only the one night.

    Close to Daimon station, just cross the road at the lights. Convenience store close by. Lobby was small, but ok during our arrival time. The self check-in was smooth and efficient. We were assigned the top floor and upon opening the door, the view of Tokyo Tower greeted us. It was quite a view. The room was large enough for 2 beds and a sofa bed. If the sofa bed wasn't opened, the space would have been sufficient. For westerners, they may find the bed a bit on the hard side, but i thought it was more comfortable than my own bed. Bathroom was of a Japanese type and large. Overall, the room was clean and comfortable.

    Stayed in January 2024

  • Reviewed: 18 January 2024

    8.0
    Hopeless robots
    • Leisure trip
    • Family with young children
    • Standard Double Room with Small Double Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The robotic receptionists did nothing. Check-in is totally on a screen and is annoyingly tedious.

    Location

    Stayed in January 2024

  • Reviewed: 12 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 6 nights

    no common space

    near train station

    Stayed in January 2024

  • Reviewed: 9 January 2024

    8.0
    Clean and cosy, great location.
    • Leisure trip
    • Couple
    • Standard Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night

    The room was quite small but this was expected. The mattress was a bit thin but I slept surprisingly well regardless of this.

    Check in was not as easy as it seemed and required a staff member to come out to help. The "robots" at check in were a bit of novelty fun. Location was excellent for getting to and from the airport. We stayed here because of needing 1 night to stay before an early flight home and this hotel served this purpose very well. I probably wouldn't stay here longer than 1 or 2 nights due to the room being quite small for two people. It would be comfortable enough for one person.

    Stayed in October 2023

  • Reviewed: 4 January 2024

    9.0
    Great hotel close to transport
    • Leisure trip
    • Family with young children
    • Standard Double Room with Small Double Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nice clean rooms, bathroom is good size, modern furnishings. It was impressive how well thought out the space was. Under bed storage, space to open up a suitcase under the desk as well, fridge, kettle (tea), clothes styler in the room. Location is perfect - close to JR Station and monorail for Haneda airport. We did not have breakfast, but it was offered in the morning. In the evening, we found plenty of places to eat out in the close vicinity. Overall we had a great stay.

    Stayed in January 2024

  • Reviewed: 31 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night

    nothing

    incredibly advanced technology

    Stayed in December 2023

  • Reviewed: 29 December 2023

    7.0
    Good for trabsitionary stay to get to Haneda Airport the next day.
    • Leisure trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No coffee making facilities, lumpy pillows and bed. Checking in for 1 room is fine but if have multiple rooms, need to indicate a specific name for each room. Else machine can’t check us in.

    Great location, steps away from JR station, Haneda Airport Monorail and eateries.

    Stayed in December 2023

  • Reviewed: 15 December 2023

    8.0
    Good value in good location
    • Leisure trip
    • Couple
    • Standard Double Room with Small Double Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Rooms were small for a couple, even for Japan. We probably should have upgraded to a larger room, but we thought we’d be put most of the time day or night. But it would have been nice to have a guest lounge or a bar. Robots were a tad disappointing - a few trite phrases snd face movements while the automated checkin was identical to ones we’d seen elsewhere (without robots)

    Great location and very clean, everything worked. Very reasonable price for Tokyo. Lits of good eating places in the immediate area including ramens, great espresso coffee and a highball bar with great smacks both immediately downstairs.

    Stayed in November 2023

  • Reviewed: 3 December 2023

    8.0
    Good location, all essentials at a vary good price performance level
    • Leisure trip
    • Couple
    • Standard Twin Room - Non-Smoking
    • Stayed 2 nights

    Nothing not to like

    The howl is very welll located near to the Hamamatsuchō Station from were you can use JR connections to many places in Tokyo, including Tokyo Station or you are at walking distance to the Tokyo Tower. There is a small breakfast area with a nice and very friendly breakfast. If you have any question to hotel staff, there is always friendly and helpful staff available independently of the robots at reception. Rooms are at usual Tokyo hotel sizes but with all amenieties.

    Stayed in November 2023

  • Reviewed: 24 November 2023

    9.0
    Excellent location for monorail to airport. Comfortablle room - small but not too small as other places. Clean , comfort
    • Leisure trip
    • Couple
    • Standard Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Would prefer live attendant at check in - had to call on live assistant in any event

    Location to monorail. Comfortable room

    Stayed in November 2023

  • Reviewed: 22 November 2023

    9.0
    I’m totally delightful with my recent stay, and will save this place for future visits
    • Leisure trip
    • Solo traveller
    • Standard Single Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    The location is superb, near train station

    Stayed in November 2023

  • Reviewed: 20 November 2023

    8.0
    Nice facility
    • Leisure trip
    • Couple
    • Standard Double Room with Small Double Bed - Non-Smoking
    • Stayed 2 nights

    Robot reception

    Good

    Stayed in November 2023

  • Reviewed: 14 November 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Single Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Clean, efficient

    Stayed in October 2023

  • Reviewed: 14 November 2023

    8.0
    A very convenient hotel
    • Leisure trip
    • Couple
    • Standard Twin Room - Non-Smoking
    • Stayed 11 nights
    • Submitted via mobile

    The pillow and mattress were rather thin.

    The location of the hotel. Convenience stores, pharmacy, many restaurants, a train station and subway are nearby.

    Stayed in November 2023

  • Reviewed: 12 November 2023

    9.0
    Great
    • Leisure trip
    • Couple
    • Standard Double Room with Small Double Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    No staff around

    Great location, comfortable but small room. One of the best we stayed in around Japan, a lot nearby too which was helpful.

    Stayed in November 2023

  • Reviewed: 7 November 2023

    9.0
    It was so clean and comfortable! Night gown and clothes refresher was a plus!
    • Leisure trip
    • Family with young children
    • Standard Single Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I had two big suitcases to carry from the train station. It was very challenging to get out from north exit(only two blocks away from there) they only had stairs if your suitcases are heavy, it’s is almost impossible. So I had to walk back to a different exit(I believe it was south exit, they have elevator) and walked longer getting to the hotel. So be prepared especially with small children. I hope they install elevators or escalators soon before I go back again :)

    Welcomed by robots was very different and fun! Check-in is super fast using a QR code to get a room key. It’s close enough from the station to get to different sightseeing spots, find dinings, close to Mini stop and Lawson to get little snacks and drinks. It’s not on main street, so it is quiet at night. Room is small but it is Tokyo, and very reasonable, so it meets an expectation! I stayed there one night catching my flight, but surprisingly it was very convenient for me to do a little sight seeing.

    Stayed in November 2023

  • Reviewed: 7 November 2023

    9.0
    Great location!
    • Leisure trip
    • Solo traveller
    • Tower View Single Room Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Would like to have been a couple of floors higher, as the "view" of Tokyo Tower that I paid a little extra for was not the best.

    Great location! Easy access to the train and subway stations. A short walk to Tokyo Tower.

    Stayed in November 2023

  • Reviewed: 6 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Small Double Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not much amenities

    Location is good

    Stayed in November 2023

Showing 76 – 100

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