.

Quiet location and close/access to multiple train station/lines.

Stayed in June 2023

Superb location to the monorail and subway, small but comfy rooms, weird but effectiv robot check-in, very helpful staff when we needed. Many good places to eat in the nighbourhood.

Stayed in June 2023

The dolls (“robots”) don’t do anything but the automated check in system is clear enough. Room is clean and tidy but small (as in many other Japanese hotels).

Stayed in June 2023

The room was smaller than expected.

Location was great! Super close to the train station.

Stayed in June 2023

Nothing

Location

Stayed in June 2023

It indeed felt "strange" to not have interactions with a person until breakfast in the morning. (Henn na means "strange".) Check in is done yourself, with a kiosk. A person briefly came out because the instructions said Last Name then First Name, but it only worked the other way around. And then the person disappeared again. No one to ask questions of. But the man making breakfast in the morning was kind and pleasant.

The room was clean and comfortable. The hotel was very convenient to Hamamatsucho Station. There were restaurants nearby. A short walk to Zojo-ji. They offer locked luggage storage for the day, if you want to leave your suitcases for a while. (Longer storage costs a little.) The breakfast was quite nice.

Stayed in June 2023

Hard bed, lack of cleanliness in some parts of the room

Great location, luggage storage, easy check in and check out

Stayed in June 2023

None

Very accommodating

Stayed in June 2023

Dusty

Location

Stayed in June 2023

everything was closing done very early as this is a business area

localization and connections easiness, suitcase storage and the newest LG wardrobe freshener / steamer

Stayed in June 2023

nothing - everything was as expected

this property is a great place for busy travellers that just need a place to sleep. it is in a great location close to transit and Tokyo tower. the rooms are very small however there is room for suitcases under and at the end of the bed.

Stayed in May 2023

The check-in system doesn’t seem to be set up to handle multiple room bookings from the same person. I booked multiple rooms for my group but the self-check-in machine couldn’t handle that. A (human) staff member had to come and resolve the issue.

Great location, perfect for a stopover between Narita and taking the bullet train. Room isn’t large but has everything you need. Clothes ‘fridge’ was interesting and actually works very well.

Stayed in May 2023

The mattress on the bed was not one whole mattress. It had a fold/long cut in it that made lying down on it uncomfortable at times.

The location was good. Close to train stations and convenience stores.

Stayed in May 2023

The rooms are tiny, and overpriced. Probably to be expected from a hotel in Tokyo. The bed was hard.

Central location Clean hotel Just enough for short trip The room was small but well equiped

Stayed in May 2023

The room was quite small for couples with big suitcases and the bed was actually incredibly uncomfortable - it had a very thin mattress on a wooden board which was not very nice to sleep on for multiple nights.

We loved how easy it was to check in/out and the fact you can order Dominos to your room!

Stayed in April 2023

The mattress was firm. And the place is relatively small for travelers with bug suitcases...

It was clean, well maintained. The location is good. Overall it's a good place for a short stay.

Stayed in May 2023

robot

room

Stayed in May 2023

beds were very hard

great location.

Stayed in March 2023

Good location, just few steps from metro and train station. Very clean room, comfortable beds - we slept very well. Spotless bathroom. There is always someone to help, but it is very easy to check in and check out.

Stayed in May 2023

very good location clean rooms staff were friendly and helpful

Stayed in May 2023

Great location. Near subway, JR line

Stayed in May 2023

Check in was a bit confusing

Brekky was great location was good

Stayed in May 2023

The bed was a bit too rigid but this is an issue I found a bit all over Japan. They are probably more used then us to rigid beds, probably because of the futons tradition.

Located in the strategic district of Hamamatsucho, just 2 minutes from the train station and between 10 and 30 minutes from all the most renowed and touristic destionations. The surrounding is also really nice. Room a bit cozy but very nice and clean, there was everything inside you could eventually need. The laundry room on the ground floor allowed us to wash clothes and dry them.

Stayed in April 2023

The two check in machines never work properly. There we a staff who's busy fixing them for every single check in customer. For us, we paid with credit cards which has 4 digit pin code, but hotel system (or Japan system I'm not sure) requires 6-digit pin code. So hotel system rejected our cards. We used cash option and put notes into the machine, but again the machine didn't give us change. So the only one staff had to come, open the machine fix it. Still didn't work. Eventually he ended up bringing money out of his own pocket to give us changes. Later we found out it somehow did charge our credit cards and later cancelled itself. However we end up paid like 15USD for each room on our credit card due to difference in exchange rate.

Room is small as expected. Everything is modern comfortable and clean. They even provide the Dry clean machine in every room. There's a locker room to put our luggage in when we arrived before checking in time. very convenient.

Stayed in March 2023

The room was the smallest of the hotel rooms we found in Tokyo (around the same price range). Very cramped with two suitcases. (carry on size). The mattress was quite thin, but we were not aware of this prior to booking, so have mentioned these so others are aware.

Location, near a train and subway station, a few cafes and bars, though not much to explore directly it is a good base. Check in was easy in English as done on a tablet, and staff are present in case the robot check in has any issues. We did not use it but there was a garment wardrobe steamer for clothing also, which was not something we came across in any other hotels we stayed at. It is worth noting the check in with robots is done on a tablet much the same as self-check in that was present at some of our other hotels. These hotels had larger rooms in the same price range, however did initially have more contact required with desk staff, so this hotel may be nice for people either directly wanting a robot check in experience, or less personal contact with others

Stayed in February 2023