Best place to stay close to the airport. Great location!

Stayed in July 2024

Always back to this hotel

Stayed in May 2024

Everything was up to our expectations. The beds were particularly comfortable after a long flight. The check in robots were hilarious and human staff were very helpful as well.

Stayed in July 2024

Free shuttle bus became full 20 min before departure. I had to drag 2 suitcases in 35c hot day to the train station. Room fridge was too small. Only able to store drink bottles. Room curtain was not full shade. Not so great location.

Descent.

Stayed in August 2024

Very good value for money, dinosaur robots cheered us up after unfortunate travel delays. Staff was very friendly and helpful. Rooms were better than ones which cost much more in the city.

Stayed in August 2024

The name. Because the hotel is far from odd or strange : )

We loved everything about this hotel: free shuttle bus from/to Haneda airport, easy & simple check-in/out, very clean, availability of amenities, prices, etc

Stayed in August 2024

We arrived after a long day of travel and, after a lot of difficulty checking in (the robot straight away called staff to attend and the staff member had technical issues with the electronic check-in process), we finally got to our room only to discover there were just two beds in the room despite a reservation and payment for three people. The male staff member was not helpful - blamed Booking.com for the error and said I had to contact them about it or find somewhere else to stay. It was 11pm and we had travelled all day and were exhausted. There was no time to look for alternative accommodation. In the end, he suggested I pay for another room. This was not fair but I had no other option. So I paid for two rooms instead of one and could not be with my family for the night (particularly bad during the earthquake at 1:47am). The next morning (the morning of our departure) despite clearing it with staff the night before, the 5:45am shuttle bus left without us, but there was no one there nor signage to inform us. We waited from 5:35am and finally at 6:10am I phoned the staff - the same make staff member from the night before answered. He just kept repeating "next shuttle bus 6:45". I explained we were still waiting for the 5:45am shuttle bus and it had not arrived. He said it "left at 5:30. Next shuttle bus at 6:45". If we waited for that we would possibly have missed our flight. Therefore we had to get a taxi to the airport - more expense due to the incompetency of Henn Ha Hotel.

Stayed in July 2024

We arrived after a long day of travel and, after a lot of difficulty checking in (the robot straight away called staff to attend and the staff member had technical issues with the electronic check-in process), we finally got to our room only to discover there were just two beds in the room despite a reservation and payment for three people. The male staff member was not helpful - blamed Booking.com for the error and said I had to contact them about it or find somewhere else to stay. It was 11pm and we had travelled all day and were exhausted. There was no time to look for alternative accommodation. In the end, he suggested I pay for another room. This was not fair but I had no other option. So I paid for two rooms instead of one and could not be with my family for the night (particularly bad during the earthquake at 1:47am). The next morning (the morning of our departure) despite clearing it with staff the night before, the 5:45am shuttle bus left without us, but there was no one there nor signage to inform us. We waited from 5:35am and finally at 6:10am I phoned the staff - the same make staff member from the night before answered. He just kept repeating "next shuttle bus 6:45". I explained we were still waiting for the 5:45am shuttle bus and it had not arrived. He said it "left at 5:30. Next shuttle bus at 6:45". If we waited for that we would possibly have missed our flight. Therefore we had to get a taxi to the airport - more expense due to the incompetency of Henn Ha Hotel.

Stayed in July 2024

Complete amenities, comfortable and near to airport and public transportation

Stayed in July 2024

Really Big room for Japan and the projector was easy to set up. The best hotel we stayed on in Japan. Big and comfy bed and funny with the robots as receptionists.

Stayed in July 2024

The room was smaller than in description. It was said the room will be 12 sqm, but it was close to 8. For two people it was horrible and just a robbery Far from subway if you are with a heavy lagge, but as it said, they have a shuttle bus

Seems colosr to airport Have shuttle from and to airport, but we haven't got the chance to use it, due to uncertainty in our plans Funny registration desk design, but that's all Aircon was good, its a must for Japan, but now I'm in the better hotel and it doesn't have modern aircon, power of this thing is close to zero Nice system of storage keeping in the lobby for free, after our before check out/check in

Stayed in July 2024

Rooms are small

Clean and technologically advanced

Stayed in May 2024

Nothing

Robot check in

Stayed in July 2024

Tony stuffy rooms with broken air conditioner

Stayed in July 2024

None

Working robots

Stayed in July 2024

- No help at the premises for questions or or problems - No English Speaking staff - Request twice for reservations changes weren’t responded, but was charged

Walkable to train station

Stayed in July 2024

We were quite surprised that a lot of hotels in Tokyo check out guests at 10:00 am. As we had a 8:00 am flight the next day, we decided to stay closer to the airport. Henna hotel was having a 50% off and offered a free shuttle to haneda terminal 3 which started at 4:45 am in the morning. This was perfect way to catch an early Morning flight. The room was clean and the check in/out process was smooth and uncomplicated. FYI - the reception was manned by robotic dinasaurs 😂. Overall a good place to stop to catch an early morning flight.

Stayed in July 2024

A great location close to the airport, plenty of choice for breakfast. comfortable beds, clean and tidy. staff friendly.

Stayed in June 2024

The description in the booking.com does not correspond the reality It is not a 4-star hotel. No toiletries, no pyjama, no even a bottle of water... Very disappointing

Stayed in June 2024

I would highly recommend this hotel to anyone with a long layover in Tokyo! Location is convenient, check-in and check-out procedure is easy, and all facilities needed for a layover are present. Would stay here again.

Stayed in June 2024

The pillows are hard like rock. The fridge is so tiny just enough space to put drinks. The LG styler clothes dryer is unnecessary. I d rather have a bigger fridge to put some food in for breakfast and dinner. Even though they clean the room every day but the room is full of dust after vacuuming. I advise you to knock and ask permission before enter the room.

The hotel is near Otorii station so if you cannot catch their mini yellow bus service, you can just hop on the train and ride straight to Otorii station. They have room cleaning service daily. They have pick up service back to hotel.

Stayed in June 2024

close to the station, super market, and airport! very funny check in experience 🦖

Stayed in May 2024

Quite small but enough for few days That would’ve been great that the shuttle bus to the airport would’ve accept more than 1 suitcase by passenger

Very clean and well arranged Enjoyed the reception staff

Stayed in June 2024

My children loved the lobby. It was absolutely an adventure

Stayed in May 2024

the mattress were a bit too firm.

Clean rooms, great value,

Stayed in June 2024